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All reviewsbest westernsrooms are cleanhot tubrelaxing stayyogurtrecommend this hotelnice hotelstayed two nightsgreat place to stayexcellent staybed was very comfortablestaying at this hotelfamily vacationmini fridgeenjoyed my stayeasy accesshot breakfast
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Reviewed July 1, 2014 via mobile

My wife loves best westerns we are traveling cross country for our vacation this year. We are staying exclusively at bw. I must say she has done great I love this hotels amenities that are included microwave. fridge. coffee pot. Hair dryer. The staff was pleasant service was excellent.

Stayed: July 2014, traveled as a couple
Thank leomatta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGardenInnSA, Guest Relations Manager at Best Western Garden Inn, responded to this reviewResponded July 8, 2014

Thank you for sharing the experience you had with us. We appreciate your loyalty to Best Western Inc. Our rooms also have iron/ ironing boards and 37’ flat screen TVs. The other hotel amenities include an outdoor pool and spa, business center and fitness center. Our entire staff endeavors to provide the best service. Thank you again for your kind words and we hope to see you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2014 via mobile

To San Antonio we decided to stay here at this hotel. Once we arrived our check in process was very pleasant after a long day of driving and a fun filled day at sea world. The sweet Jamaican was so kind and helpful during our stay. The night man was pleasant to talk too and answered all of our questions about the city and where to go to get excellent BBQ.

Stayed: July 2014, traveled with friends
Thank rosiemariegalleos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGardenInnSA, Guest Relations Manager at Best Western Garden Inn, responded to this reviewResponded July 9, 2014

We appreciate the kind words to describe our hotel and staff. Both Dawn and Jeff are great employees. I am glad that the staff was kind and welcoming to make your day easier. We do have many other theme parks nearby including Fiesta Texas (20 minutes), Schiltterbahn Waterpark (30 minutes) and Splashtown (8 minutes). Thank you for taking the time to write a review and we hope to see you next time you are in the area.

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Reviewed June 30, 2014

We picked this hotel at the last minute and where very happy with our decision. Jeff at the front desk was extremely pleasant and made the check-in a very easy process. He immediately acknowledge my wife's platinum status and presented her with a very nice welcome bag of goodies.

Even though this is an older hotel the room had been updated and was very clean and comfortable. The breakfast in the morning was nothing to write home about but it was eatable and the area was kept clean and tidy. The gentleman minding the area greeted us warmly and made sure we had what we needed.

The only down side during the stay was that while Jeff did handle getting our $50 gift card authorized apparently it was not credited to our account correctly so it took a few extra minutes at checkout to get it straightened out.

All in all a very nice stay and we'd definitely book here again if we're in the area.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dale S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGardenInnSA, Guest Relations Manager at Best Western Garden Inn, responded to this reviewResponded July 8, 2014

Thank you for taking the time to share such great words about our hotel and staff. I’m glad Jeff greeted you warmly. We enjoy all of our elite Best Western Members and appreciate your business. I’m glad that the goody bag was enjoyed. The hotel is constantly improving. We are looking forward to a new coat of paint to our exterior. We are trying to improve the breakfast with new items but are glad that Steve was able to help with any breakfast needs. Sorry about the travel card not posting correctly. We’ll make sure that the staff understands how to handle travel cards. Thank you again for taking the time to write a review. We look forward to see you again in the future.

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Reviewed June 28, 2014

Stayed here for one night with my family. Hotel is pretty clean. Room smelled clean. Beds and bathrooms looked very clean as well as the beds. No complaints. Pool was great (According to my daughter). Would recommend to my friends.

Stayed: June 2014, traveled with family
Thank Andy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGardenInnSA, Guest Relations Manager at Best Western Garden Inn, responded to this reviewResponded July 8, 2014

Thank you for the sharing your experience of our hotel. The housekeeping and maintenance staff strive to make sure everything is clean and comfortable. Not only do we have an outdoor pool and spa; we also have a business center and fitness center. Thank you for recommending us to your friends and we hope to see them and your family again in the future.

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Reviewed June 28, 2014

I came from Arizona with three friends, staying eight nights, to assist at a weeklong children's Vacation Bible School being held by Christ Church San Antonio in Pickrell Park. The front end staff was exceptionally helpful and friendly. Steve greeted us each morning in the breakfast room and we were grateful for the protein selections of eggs, yogurt, meats, in addition to the Texas-shaped waffles and usual breads, cereals, muffins, etc. Jeff helped us out on a craft project for the children by using his power drill to turn a lengthy project into a quick one! Paige cheerfully helped out as well. When the housekeeping staff was asked to remember to restock amenities, they accommodated. We had some connectivity issues with the wi fi, but they were overcome. Location was good for visiting The River Walk, Alamo, Fredericksburg, Luckenbach, Gruene and more. P.S. Thanks for allowing us to invite the rest of the team (7 others) to use the pool during your quiet mid-week afternoon.

Room Tip: We were in two rooms across from the pool, but the A/C fan obscured noises. Quieter rooms would be found on the north and west sides of the building
  • Stayed: June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AZGR8BNB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGardenInnSA, Guest Relations Manager at Best Western Garden Inn, responded to this reviewResponded July 8, 2014

Thank you for your kind words about your stay with us. I agree Steve, Jeff and Paige are all assets to our hotel. I am glad that breakfast was enjoyable and Jeff was able to find a fast solution to a long project. We will make sure housekeeping is notified to put the right amenities in. I’m sorry about the wifi connection. Hopefully next time we can connect you to the 24 hour internet support number to find a solution. Our location is conveniently close to other popular locations. We are only 15 minutes from downtown, 20 minutes from New Braunfels and 30 minutes from Gruene and San Marcos. I’m glad you enjoyed the nice refreshing spa and pool. Thank you again for sharing your experience. We hope to see you and your friends again in the future.

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