My family, friends and I all had a very pleasant stay at The Hotel Contessa. In addition to being a beautiful facility with comfortable, large suites, and large open lounge areas to gather with friends (the river level seating area and the roof top pool and hot tub area); the hotel's real value is in some of it's key personnel. My first and last contact at the hotel was with Eddie Gomez, the best bellman ever. Eddie's smile and genuine heart for service is remarkable. I wish I knew the names of the other bellmen on duty during our stay; they were fabulous as well.
I must also commend Erin Luther, in the catering department. Erin and the catering staff helped us host a party during our stay. The food was delicious and beautifully displayed, and the people who set everything in place were a joy to work with.
During our stay we had the need of the maintenance man for a plumbing issue, we requested that a few burnt out light bulbs be replaced, and we requested a refrigerator for our room. After a call down to the bellmen, all our requests were quickly attended and with pleasant attitudes. In addition to this the woman in charge of housekeeping on our floor was also very pleasant, and helpful.
One other area of great service was at the Las Rambles restaurant. On our last morning at the hotel a group of about 30 of us showed up un-announced for the the breakfast buffet. The gentleman who greeted me in the restaurant did everything he could to seat our group together and he and his crew took excellent care of our group.
Over all, we had a wonderful stay at the hotel. The only area that was a disappointment was contact with the front desk staff. Thankfully, Eddie G. and all the rest of the staff more than made up for the disparity of the service and attitude of the front desk personnel. If you need anything during your stay, call the bellmen first.
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- Also Known As:
- Contessa Hotel San Antonio
- Contessa San Antonio