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“New, nice, indoor pool, quiet”

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Holiday Inn Express San Antonio Sea World
Ranked #130 of 355 Hotels in San Antonio
Houston
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“New, nice, indoor pool, quiet”
Reviewed November 15, 2006

Stayed there after a day at Sea world. It's a 5min easy drive.

Checking in: A fairly new hotel on a hilltop, right near a huge cinema, and much shopping and restaurants nearby. Checking in was rapid speed for us, and found the twin beds room to be fairly clean and acceptable. Has a nice lobby, and parking/ environment appears safe.

Once you are there: The kids loved the indoor heated pool and the ability to chose their own breakfast at the buffet the following morning. Indoor heater & AC worked fine and clean bathrooms.

Negatives: Just a single elevator that you have to wait and is used heavily. The front desk is manned by a single staff, which you had to find from time to time. Just not easily available.

Would stay here again vs. other bad experiences with other chains in this area.

  • Stayed November 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank TravelTexas1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Public Relations Manager at Holiday Inn Express San Antonio Sea World, responded to this review, May 24, 2010
Hello Again!
Thank you for the great review.
We appreciate hearing your thoughts & feedback.
Thank you again & please call us the next time you plan to visit
San Antonio!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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277 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
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English first
Houston TX
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 7, 2006

We came in for a late night check in. Mind you, we did call in ahead of time, gave our last name and told them we're checking in late. We were told everything is okay. When we got there, the hotel clerk's comment, "Oh my God." And he wouldn't tell me why he said that. When we walked in our room, it reeked of cigarette smell and the microwave (that was supposed to come with the room we booked) wasn't there. We immediately called downstairs and asked what happened. He said that he gave us what we asked for. Then told us to come back down and he'll put us in another room.

When we got there, I asked him if that was the room we booked, then were was the microwave? His response was, "it's not there?" I guess someone must've taken the microwave and the hotel didn't even know about it...Anyway, he gave us another key and told us to go check out the room and if we like it, he'll give it to us. I sent my husband to check the room while my 2 young kids and I stayed in the lobby. My husband came back and said the room is okay. I told the reception clerk we'll take the room. His response was, "this is a 2 bedroom suite, and I'll give it to you for the same price." I looked at this man in disbelief! He actually acted as if he's doing us a favor.

Mind you, throughout this whole incident, not a word of apology for the inconvenience he was subjecting us to. Suffice to say, I doubt we'll stay at this hotel again. Don't ge me wrong, the hotel is nice. It's new, the rooms are large. But beware, don't get Rm 412 if you want a non-smoking room. This says non-smoking but the room reeked.

  • Disliked — That man Richard
  • Tips/Secrets — If you're doing a late night check in, go somewhere else. This hotel will most likely give your reservation away if you're not on time.
  • Stayed October 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
3 Thank umiko56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Guest Relations Manager at Holiday Inn Express San Antonio Sea World, responded to this review, May 24, 2010
Hello again,
Thank you for the review and feedback.
Please accept my apology for leaving you with a disappointing experience.
If you plan to visit San Antonio again, please give us another try....you will be
pleasantly surprised with the changes and enhancements to our services and
products.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed June 10, 2006

This is a relatively new hotel and is very clean. If you need to stay in this area, I would certainly recommend it. The one thing that I didn't like was that they have the irons literally attached to the ironing board with a cable. It makes it more difficult to iron your clothes. Other than that, I thought the rooms were fine; however, nothing special. Great budget hotel.

  • Stayed March 2006, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BillDen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Manager at Holiday Inn Express San Antonio Sea World, responded to this review, May 24, 2010
Thank you for your review and feedback.
We appreciate hearing our guests' thoughts & use this to enhance
our service and product.
Please accept my apology for leaving you with a disappointing experience.
The next time you plan to visit San Antonio, please contact us.
You will be pleasantly surprised by the improvements we have made to our
property and staff service.
We would love to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sulphur
Level Contributor
62 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed March 17, 2006

We stayed here two nights. The hotel was built in 2005, so it is fairly new. The rooms are very large. They are nice inside with a wall digital thermostat controlled air and heat. Just set it and it will stay that temp. It was a very quiet hotel for us. I actually slept well for being in a hotel. Located near seaworld not a far drive at all. They have an indoor pool and hot tub. They have a nice continental breakfast with hot cinnamon rolls every morning. They have hot and cold cereals, bagels, toast, english muffin, fruit, milk, juice, coffee, and yogurt. They also have a fitness room with a bike and two treadmills.

  • Stayed March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank mary2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Guest Relations Manager at Holiday Inn Express San Antonio Sea World, responded to this review, May 24, 2010
Thank you for the wonderful review and feedback.
We like hearing from you & look forward to seeing you again soon.
Since the last time you stayed with us, we have made many
upgrades & improvements to our property.
We would love to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express San Antonio Sea World

Property: Holiday Inn Express San Antonio Sea World
Address: 2861 Cinema Rdg, San Antonio, TX 78238-4205
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #130 of 355 Hotels in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express San Antonio Sea World 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Holiday Inn Express Seaworld Hotel San Antonio
Holiday Inn San Antonio
Holiday Inn Sea World
San Antonio Holiday Inn

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