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“Decent; not great”

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Holiday Inn Express San Antonio Sea World
Ranked #129 of 358 Hotels in San Antonio
Texas
Level 6 Contributor
288 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Decent; not great”
Reviewed March 14, 2013

We were there over spring break, so prices were high. Room was big, but for some reason they booked us in a handicapped accessible room without a bath, and the guy at the desk didn't offer to look for anything else. We look for indoor pools, and though they had one, the room was so hot that it wasn't comfortable to stay there for long. My kids liked the breakfast - good muffins and pancakes and cinnamon rolls. Location is good - easy to get anywhere in SA from this spot, but nothing special nearby in terms of restaurants, etc.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TexasMargs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express San Antonio Sea World, responded to this review, July 16, 2013
Dear TexasMargs,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for the nice comment regarding breakfast.

However, We’re sorry we fell below your expectation regarding customer service and the room air conditioning. we will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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282 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Dallas, Texas
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 23, 2013

The room was very clean, frontdesk very nice. We received a welcome package (bag with some goodies) as Priority Club members.

I would enjoy better breakfast, but still good value for the price. It is standard HI Express selection.

Wight next to the hotel is famous Roadhouse Texas bar/restaurant, but it was so crowded with more people waiting outside than actually being inside.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HasimirF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
canderson1, General Manager at Holiday Inn Express San Antonio Sea World, responded to this review, January 9, 2014
Thank you for your review and we hope to see you in your future travels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed February 12, 2013 via mobile

Only thing we had problems with is the elevator didn't work the day we arrived but was fixed a few hour later. The breakfast isnt served early enough for people that have graduation plans so we didn't get in on that

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kshuskeroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Guest Relations Manager at Holiday Inn Express San Antonio Sea World, responded to this review, February 14, 2013
Thank you for your feedback. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. Our company aims to consistently deliver a professional service to our customers. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and hope to serve you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level 5 Contributor
89 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed February 4, 2013

Good value hotel. Excellent room condition. Excellent staff attitude. Very nice breakfast. Very clean and nice pool and hot tub. Very good location very close to sea world, restaurant and other attractions.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sjveles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Guest Relations Manager at Holiday Inn Express San Antonio Sea World, responded to this review, February 6, 2013
We want to thank you for the kind words you said about our hotel. Your thoughts are important to us, but we're especially pleased when the feedback is positive. We'll be sure to share it with the hotel staff. We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive. We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.
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1 review
Reviewed November 2, 2012

My stay was exactly as I expected. My room was clean and I had good service. The only complaint that I have is that the pancake maker wasn't working when I wet down for breakfast, but they had it working when I left.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jmcmurtr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Guest Relations Manager at Holiday Inn Express San Antonio Sea World, responded to this review, November 29, 2012
We want to thank you for the kind words you said about our hotel. Your thoughts are important to us but we're especially pleased when the feedback is positive. We'll be sure to share it with the hotel staff. We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive. We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McAllen, Texas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 24, 2012

We booked our room on Booking.com, we arrived at the hotel on Friday Oct 12th and our room was reserved as booking.com confirmed.

On Sat morning, after sleeping on the bed all night. I flipped back the blankets looking for a missing childs sock. I discovered dried vomit on the blanket we had used! My husband went down to the front desk to let them know. He was told that the maid would put a clean blanket on that morning. No big deal to the front desk clerk.

The next day at check-out, the hotel manager informed us that they did not accept booking.com and we were charged the regular rate for the room. Why did they accept the reservation from booking.com if they do not honor the rate? Also, if a customer slept on dirty blankets, would you not offer some type of compensation?

We have season passes for the following year to Sea World, we will not be using this hotel!

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kristy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Guest Relations Manager at Holiday Inn Express San Antonio Sea World, responded to this review, November 1, 2012
Thank you for taking the time to communicate why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. Our company aims to consistently deliver a professional service to our customers. We will evaluate how we can prevent this problem from occurring in the future.

Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and hope to serve you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spring, Texas, United States
Level 4 Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 14, 2012

Showed up to check in and was informed that they had checked us in and out and charged our card on file for one night stay because we failed to call the day of and cancel. After explaining to them that we had a non-refundable rate when we booked and that I had called a week in advance and spoke with Elizabeth and Carol to let them know we wouldn't be checking in on the original date as planned due to an unforseen circumstance with my husband's job, they still gave us a hard time about not calling the day of. I would think a week in advance would be AMPLE time and that I wouldn't have to remember to call again. When I called them on that day, I also booked an additional night and they took my credit card over the phone but when we arrived they showed no information in their system about us booking another night. As if that wasn't bad enough, we had a room that was muggy, warm and smelled like pee. It was so muggy you could feel the humidity on the tile floor of the bathroom. Several pipes were exposed in the bathroom, the maid failed to leave towels, rags, mouthwash, facial wipes and left the bucket of ice and coffee in the coffee maker. There was no effort to make this a pleasant experience. When we asked the front desk for a pull away bed we were told "yeah we can do that" instead of "yes, we can do that for you, is there anything else?" No thank you, nothing. When we arrived after a long day at Fiesta Texas and noticed we didn't have towels for a shower, we called the front desk and were told we would have to walk down and get our own towels. One morning when we stopped to ask a question, one of the employees came out of the office and jokingly said "cant a man eat his breakfast?". i know it was a joke, but I guess after the frustrations we'd already experienced, it struck us as unprofessional. This is the first review I have ever left for a hotel. We travel often. At least 2-3 times to San Antonio because its close to our hometown and we have a 3yr old who loves Fiesta Texas and Sea World. We will never stay here again. When we return, we will most likely stay on the Riverwalk at the Drury like we usually do. But, if you are looking for a hotel similiar to this one, stay at the Holiday Inn Express at 10135 State Hwy 151. It's a nice, clean hotel and great location. We've stayed there before.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank astrosgirl23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Guest Relations Manager at Holiday Inn Express San Antonio Sea World, responded to this review, October 18, 2012
Thank you for taking the time to communicate why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Our company aims to consistently deliver a professional service to our customers. We will evaluate how we can prevent this problem from occurring in the future.
Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.

As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and hope to serve you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express San Antonio Sea World

Property: Holiday Inn Express San Antonio Sea World
Address: 2861 Cinema Rdg, San Antonio, TX 78238-4205
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #129 of 358 Hotels in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express San Antonio Sea World 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Holiday Inn Express Seaworld Hotel San Antonio
Holiday Inn San Antonio
Holiday Inn Sea World
San Antonio Holiday Inn

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