My husband, children and myself all recently stayed at this Holiday Inn last month. We were pleased with the hotel's ammenities and loved the clean atmosphere! After checking in we decided to go for a swim. My husband wore his $732.00 citizen watch as it is a diver's watch and can be underwater. This is important to know because it was the SAME $732.00 watch that was STOLEN from the hotel room less than a day later. When we cleaned up for dinner, my husband took his watch off and dropped it in his bag. It was in the left hand outside pocket of his duffel bag. We went for dinner, came back and went to sleep. The next day he wore his Nike watch to Sea World because it is a more casual watch. (NOTE: the citizen watch was still in his bag at this time, he kept them both together). After returning to a clean room late that night, we put our children to bed and ourselves went to sleep! After checking out the next morning, my husnad went to get his watch to wear and it had been STOLEN!
I gave the hotle plenty of descriptions and offered to email photos of his watch on his arm from the night at the pool. I offered to send bank statements and recipts to proove that we had owned the watch. We gave detailed descripions the watches placement, the bag, ect. We filed a police report. We saked the Manager, housekeeping supervisor, along with the front desk ladies to PLEASE question the cleaning crews ect about the whereabouts of the watch. They refused to be accomadating to our requests.
It has been 3 weeks since the watch was taken. We have tried to have the watch replaced. We DO NOT want ANY free accomadations, as we would NEVER stay in this hotel again. We just want the watch replaced or returned.
We FINALLY got a phone call from an "insurance adjuster" today and were told that he simply had NO EVIDENCE that the watch was taken. Evidence? THere are no camera's in the room. I asked repeatedly if I could email photos of him wearing the watch teh evening before it was taken and they have yet to allow me to send any!
Take this as a WARNING! This hotel does NOT handle things correctly for the good of their customers. PLease know that if you stay here, your at risk. LEAVE VALUABLES AT HOME! It's sad that we are living in a day where people will mistreat you (I could name the names of those involved but will not do so) when YOU are the victum.
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- Also Known As:
- Holiday Inn Express Seaworld Hotel San Antonio
- Holiday Inn San Antonio
- Holiday Inn Sea World
- San Antonio Holiday Inn