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“Awful”

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Regency Inn & Suites San Antonio
Ranked #270 of 356 Hotels in San Antonio
Lubbock Texas
Level 4 Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Awful”
Reviewed October 7, 2007

Stain on carpet, mold in shower, poorly laundered towels, bathroom cabinet missing door, bathroom door dirty, deluxe continental breakfast consisted of 4 containers of cereal, Tang type orange juice, two small boxes of donuts. Multiple cigarette burns on furniture, hair dryer, counters, cigarette smell in non-smoking room. Priceline providing rooms like this could severely hurt their wonderful reputation of providing surplus rooms at great prices.

  • Liked — price
  • Disliked — condition of room
  • Stayed October 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bonnettdc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegencyInn210, Owner at Regency Inn & Suites San Antonio, responded to this review, January 27, 2011
Dear Sir, your comment is greatly appreciated, and much corrective action has taken place since your stay in 2007. We have made improvements to amenities, carpets, beds, furnishings, and staff. We strive to serve our guests not only with quality customer service but also with excellent rooms for a resonable price. We love customer feedback so that we can correct situations that may hinder guests stay(s) upleasant. Please allow Regency Inn and Suites another opportunity to earn your business while visiting San Antonio.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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23 reviews from our community

Traveler rating
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    7
    1
    10
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
A TripAdvisor Member
Reviewed April 19, 2006

My boyfriend and I spend two nights at the Regency Inn and Suites during Easter weekend. The first room they gave us was a smoking room, so we moved to a non-smoking room. The rooms are pretty old, and dirty. The toilet is absolutely disgusting.....seems like it hasn't been cleaned in years. The bathtub is also pretty gross. The day after we stayed there for a night, the housekeeper informed us that the bed had BED BUGS!!!! We were appalled and disgusted. My boyfriend talked to the person in the front desk and he was so indifferent to the whole situation....he didn't even apologize. We asked for a discount, but the guy said he was already acommodating us by giving us another room. The third room we got was bed bug free (or so they said) but it was still pretty gross. The day we checked out I once again asked for a discount.....i was hoping to get at least on apology, but I guess i was asking for way too much. i only got a $10 a night discount. I will NEVER again stay at that hotel, and i will tell everyone I know not to stay there. It is disgusting and there's plenty of hotels in San Antonio that are WAY better than this one.

  • Stayed April 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RegencyInn210, Owner at Regency Inn & Suites San Antonio, responded to this review, January 27, 2011
Hello, first allow me to apologize for the incovience you encountered durinjg your stay at Regency Inn and Suites. This property has been under new ownership and has undergone improvements. As with any hotel improvements are a task that never ends and any feedback we recieve we use that to make more improvements. We strive to make every guest comfortable in a clean and safe room with excellent amenities. Please allow Regency Inn and Suites the opportunity to earn your business in the future with the improvements we have made.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Regency Inn & Suites San Antonio

Property: Regency Inn & Suites San Antonio
Address: 9727 Fredericksburg Road, San Antonio, TX 78240
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #270 of 356 Hotels in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2 star — Regency Inn & Suites San Antonio 2*
Number of rooms: 34
Reservation Options:
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Also Known As:
Regency Inn & Suites San Antonio Hotel San Antonio
Regency Inn And Suites San Antonio
Regency San Antonio

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