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“Stingy, Slow, and Surly”
2 of 5 bubbles Review of Lone Star Cafe

Lone Star Cafe
Ranked #1,683 of 4,606 Restaurants in San Antonio
Price range: $13 - $25
Cuisines: Steakhouse, American, Southwestern, Bar
More restaurant details
Restaurant details
Good for: Families with children, Scenic view, Kids, Large groups
Dining options: Late Night, Dinner, Lunch, Accepts American Express, Accepts Discover, Accepts Mastercard, Accepts Visa, Full Bar, Highchairs Available, Outdoor Seating, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
Neighborhood: Downtown
Description: Lone Star Café is located on the street level overlooking the beautiful San Antonio Riverwalk. Lone Star was established in 1981 to bring a taste of Texas to our locals and tourists that head downtown to dine at the river. The restaurant features, Texas favorites like Burgers, Hand Cut Steaks, and Chicken Fried Steak with hearty Gravy. Lone Star Café has the largest balcony overlooking the river, as well as indoor seating.
Placitas, New Mexico
Level Contributor
69 reviews
47 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Stingy, Slow, and Surly”
2 of 5 bubbles Reviewed December 30, 2012

This restaurant has a beautiful upstairs balcony overlooking the Riverwalk. We went on a Saturday night but were able to get a table inside for 3 right away. Then it took 10 minutes for a waiter to order our drinks. Another 10 minutes to get our water and he was going to go back for my hubby's glass of house red wine. We said wait, let's just put the order in and get the wine later. He did and brought a glass half full of house wine. For $9 it seemed skimpy but hubby took a couple sips and we joked that Texans probably didn't know how to pour wine, since they're all beer drinkers :) Anyway, he noticed the glass was really dirty and decided to ask for a new one. Our waiter was nowhere to be seen. We were by the very noisy kitchen and so there were loads of waiters but none would look up as hubby frantically waived. Finally he got up and stopped one to tell about the problem. He got his mid-level manager to take the glass to exchange it and that's when the real trouble began. After a couple sips, the half glass of wine was now at about 1/3 a glass. So the mid-manager brought a new glass with what looked like the same wine poured into it. Hubby complained and was assured that new wine had been poured in the glass to the same level he had drunk. This seemed the height of stinginess and so hubby complained that he should have gotten a new glass of wine, since it was their fault the glass was dirty. Mid manager disgustedly told him they weren't in the business of giving away free alcohol. Mind you, none of us had had anything to drink, we're senior citizens, and so were not drunk. Well, this made mild mannered hubby even more upset and he asked to talk to mid-manager's boss. So big manager came over in his suit and asked what the problem was. No, "I'm sorry and let me fix this", just "So, you just want more wine?" in a surly manner. Hubby said "Yes" and I mentioned that it had now been almost an hour since we ordered and nothing but water. Still no waiter to be found in all this. The big manager then brought the bottle of house wine, Domino, and a sparkling clean glass and poured hubby a full glass of wine. I mentioned that that was twice what he originally had and big manager looked suprised but still no apology. He just brusquely asked what we ordered, went over to the kitchen, and came back with it in about two minutes. Excellent chicken fried steak and good smoked chicken pecan salad. After that, our waiter was nearby and checked on us every five minutes to make sure all was OK. By the way, Domino wine costs less than $10 a bottle and so it seemed the height of bad customer relations to argue over such a cheap drink. This whole management team and wait staff need some training in good customer service.

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Ted_and_Linda_H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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676 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
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Brookings, South Dakota
Level Contributor
103 reviews
64 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Nice job for a large group..nothing to call home about”
3 of 5 bubbles Reviewed December 21, 2012

We didn't have reservations for our group of 8 and they got us right in upstairs. Drink and food orders were taken. Dinner service was pretty flawless. a couple of errors but they were corrected quickly...food was good but nothing I had to say I wanted to come back for though.

Visited December 2012
Helpful?
Thank maelee23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
108 reviews
58 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“Good Food, just a little slow and pricey”
4 of 5 bubbles Reviewed December 20, 2012

The location is good, the food is good but sometimes on the weekend nights it can be a little crazy. The service was very slow on the Saturday evening we were there.

The food is great, but not cheap.

Visited December 2012
Helpful?
Thank Johnny E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
92 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 56 helpful votes
“ONE OF THE BEST CHICKEN FRIED STEAK EVER”
4 of 5 bubbles Reviewed November 26, 2012

Visited san Antonio on Saturday 11/24/12. Went to the Alamo and other places and we worked up an appetite. We ordered onion rings for appetizer and they were the best darn onion rings we have had in years.So when it was time to order the main meal I didn't know what to order so I asked our waitress what did she recommend and she suggested the chicken fried steak dinner. I had 2 family members with me and they ordered the Gulf Coast Tilapia (fried golden crisp) and Grilled Chicken Breast with mixed vegatables. All the dishes were delicious but after everyone at the table sampled my chicken fried steak they regretted not ordering it. Service was slow (holiday crowd) but the meal was worth it and the manager even gave us a free dessert. Will definitely go back again.

  • Visited November 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank LovedLV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
10 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Lone Star Cafe-good food, good value”
4 of 5 bubbles Reviewed November 23, 2012

We chose this restaurant for the varied menu and price. I had the country pork chops and my husband had the ribs. Both were outstanding and a great value.

Visited November 2012
Helpful?
Thank DisneyRose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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