This restaurant has a beautiful upstairs balcony overlooking the Riverwalk. We went on a Saturday night but were able to get a table inside for 3 right away. Then it took 10 minutes for a waiter to order our drinks. Another 10 minutes to get our water and he was going to go back for my hubby's glass of house red wine. We said wait, let's just put the order in and get the wine later. He did and brought a glass half full of house wine. For $9 it seemed skimpy but hubby took a couple sips and we joked that Texans probably didn't know how to pour wine, since they're all beer drinkers :) Anyway, he noticed the glass was really dirty and decided to ask for a new one. Our waiter was nowhere to be seen. We were by the very noisy kitchen and so there were loads of waiters but none would look up as hubby frantically waived. Finally he got up and stopped one to tell about the problem. He got his mid-level manager to take the glass to exchange it and that's when the real trouble began. After a couple sips, the half glass of wine was now at about 1/3 a glass. So the mid-manager brought a new glass with what looked like the same wine poured into it. Hubby complained and was assured that new wine had been poured in the glass to the same level he had drunk. This seemed the height of stinginess and so hubby complained that he should have gotten a new glass of wine, since it was their fault the glass was dirty. Mid manager disgustedly told him they weren't in the business of giving away free alcohol. Mind you, none of us had had anything to drink, we're senior citizens, and so were not drunk. Well, this made mild mannered hubby even more upset and he asked to talk to mid-manager's boss. So big manager came over in his suit and asked what the problem was. No, "I'm sorry and let me fix this", just "So, you just want more wine?" in a surly manner. Hubby said "Yes" and I mentioned that it had now been almost an hour since we ordered and nothing but water. Still no waiter to be found in all this. The big manager then brought the bottle of house wine, Domino, and a sparkling clean glass and poured hubby a full glass of wine. I mentioned that that was twice what he originally had and big manager looked suprised but still no apology. He just brusquely asked what we ordered, went over to the kitchen, and came back with it in about two minutes. Excellent chicken fried steak and good smoked chicken pecan salad. After that, our waiter was nearby and checked on us every five minutes to make sure all was OK. By the way, Domino wine costs less than $10 a bottle and so it seemed the height of bad customer relations to argue over such a cheap drink. This whole management team and wait staff need some training in good customer service.
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