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“Good Location but Poor Service”

Tony Roma's Ribs, Seafood, & Steaks
Ranked #125 of 4,727 Restaurants in San Antonio
Price range: $8 - $30
Cuisines: American, Barbecue, Italian
More restaurant details
Restaurant details
Dining options: Breakfast, Late Night, Outdoor Seating, Reservations
Neighborhood: Downtown
Description: Welcome to Tony Roma's -San Antonio. Located on the river walk in the River Center Mall,just downstairs off Commerce Street we have been a river walk favorite since 1985. With both inside and outside, river side dining, Tony Roma's is a favorite with locals and visitors alike. Tony Roma's is the place to visit for casual dining on the river walk (or as we like to say "Riber Walk.") Serving ribs, steaks, and seafood, Tony Roma's is the largest casual theme restaurant chain specializing in ribs in the world. With nearly 200 restaurant locations in 17 states, 33 countries and six continents. Our bar scene is also very popular. Featuring 29°F Drafts, Local and Texas Craft Beers, Handshaken Margaritas, and unique specialty cocktails, our bar is a favorite among the river walk crowd. Come and check us out. Let us know that you saw us on TripAdvisor!
Reviewed October 13, 2013

The first five minutes of our visit were pretty good as we were warmly welcomed by the hostess and invited in for lunch. It was very quiet for a Saturday given the large crowds at the connected RiverCenter Mall and it was just past Noon. The service started OK with the delivery of drinks and taking of our orders.

For the food, the potato soup was lacking potato for our preference (3 chunks in an entire bowl) but had good flavor. Next came a steak and mushroom flatbread. The bread was very thin and not very crispy, and unfortunately most of the steak was lukewarm at best. Overall we thought this appetizer was a little bland.

After delivering the soup and appetizer, our waitress indicated our pulled pork sandwich would be "right out". But it was never delivered - nor did we ever see our waitress anywhere in the restaurant for at least the next 20 minutes (we stopped tracking after that and never did see her on the floor again). At that point with everyone else having finished their meal, we decided to leave money for the food and drinks that had been delivered. We informed the waiter at the nearby table of our departure and that we ‘lost’ our waitress and that hopefully she was OK. But no one else recognized the problem or checked in with our table, so we decided to leave. Note this was the first and only bad service experience we had in over 10 days in Texas.

Based on the food quality and service experience, we'd recommend trying some of the other restaurant options around the Riverwalk before settling for Tony Roma's.

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Thank TripTiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TR_TonyRomas, Guest Relations Manager at Tony Roma's Ribs, Seafood, & Steaks, responded to this reviewResponded October 16, 2013


We are sorry to hear about your most recent visit to Tony Roma's. We would like to make sure this type of experience does not happen again. Please send your contact information, a brief description of your recent experience and the location that you visited to socialmedia@romacorp.com. We hope to hear from you soon, and once again we are sorry.

Thank you,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (495)
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348 - 352 of 495 reviews

Reviewed September 17, 2013

Our service was great. The food was great. We ordered a variety of different foods from steaks, to chicken, to salad. Conveniently located right on the riverwalk, you have the option of sitting inside or outside overlooking the river. Great experience.

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Thank tgarcia121909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2013

Visited San Antonio and was hungry for a good salad and ribs. What better than Tony Romas 1/2 rack of ribs. Their strawberry pecan salad is amazing! great atmosphere as well, especially if you sit outside.

Thank SirPuraVida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2013

I ordered the ribs and baked potato. The potato was large but filled with butter and cheese per my preference. I also had ribs that literally fell off the bone. Yes there were some pieces of gristle and fat but overall I had a wonderful experience. One of my friends has some severe food allergies and after talking to the wait staff and manager she was able to order her meat and ribs and also thoroughly enjoyed it.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2013

I had the turkey melt and it was very good.. Good sweet tea and fries. Very friendly waiter in cool comfort.

Thank Litebolt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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