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“Superb customer service”

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Drury Inn & Suites San Antonio North Stone Oak
Ranked #55 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed February 26, 2014

My team and I stayed at this hotel and received great hospitality from Crystal Cantu and her staff. Mrs. Cantu went far and beyond to make sure that all of our parents and players were comfortable. This property was very clean and exactly what our teams look for when we travel out of town to compete. Thank you very much to Mrs. Cantu and staff, we appreciate you all.

  • Stayed: February 2014, traveled on business
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Thank Ralph T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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204 - 210 of 300 reviews

Reviewed February 15, 2014 via mobile

In the map app we used it showed it someplace it is not. We booked off this incorrect info. When we finally realized it was not where the app said it was midnight. We drove there anyway. The clerk was amazing. She said she understood and asked if we wanted to cancel at no charge and even tried to help us find another hotel closer to where we wanted to be. She gets 5 stars from us. We stayed one night. The bed was comfortable, the rooms quiet. We slept soundly. I would definitely stay there again:)

  • Stayed: February 2014
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Thank TravelIngNoKids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 14, 2014

My husband and I stayed two nights. What a great place and the price can't be beat. Book the hotel online and get the internet rate. Keep checking because the room price kept changing for the better each time I clicked. breakfast was very good, the dinner and drinks were good and loved the popcorn in the lobby! The rooms are large and clean and comfortable. The staff is stellar! The breakfast lady and the dinner lady sang and were happy and rays of sunshine. The front desk staff were very pleasant and helpful and friendly. Good location between Riverwalk and points north like hill country.

  • Stayed: February 2014, traveled as a couple
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Thank Like2travelColorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2014

I wanted to take a moment to recognize the staff at the Drury Inn and Suites North near Stone Oak Parkway in San Antonio. It is close to a lot of things, well back up. It is close to my main destinations when I have to visit San Antonio that I am going to start staying at this location. The rooms are very modern and clean. The hotel is 5 Star quality. The breakfast is terrific and Sarah who was on duty Friday Night February 7, 2014 made the arrival smooth and easy. I checked out with Dale and Naima who provided a band aid and an extra for an what now is an infection on my foot but with the band aid, at least it did not further infect. The only thing that was not convenient was the parking which I see the Plaza next door has a parking garage, will ask next time if it ok to park there.

I know that Kevin from the Pear Tree by the Airport is filling in temporarily. So if this is shared with his bosses; please transfer him, Crystal, Tiffany, and Hengame to this location. It would be amazing!!!!

  • Stayed: February 2014, traveled solo
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Thank TheFifthJoBro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2014

We stayed at this wonderful place January 18 and 19, 2014 while we were being tourists in San Antonio. We always look for Drury and this one met our high expectations. It is a lovely member of the chain, with a beautiful 5 story atrium, huge beautifully decorated rooms, hot tub, interior heated pool, great hot breakfast, big flat screen TV, fast wifi, free parking, very helpful friendly staff – in all departments, but especially Jessica at the front desk and the breakfast room staff. And let us not forget their famous happy hour with several hot entries and drinks all included. I wish we could find Drury Inns on all of our travels. Perhaps the greatest feature was the surprisingly low price for what, in reality is the pace-setter among 3 star hotels. We stayed for under $75 per night, in San Antonio! (Admittedly it would have been at least twice as much at Drury’s inn downtown on the River walk near the Alamo). We will go out of our way to stay at this facility again, no matter what the price.

Room Tip: We doubt there are bad rooms
  • Stayed: January 2014, traveled as a couple
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Thank royboy3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2013

My family stayed at the Drury Inn & Suites north over Xmas week. We had a two room suite with refrigerator, microwave and two TVs. From the start of our stay, our refrigerator made horrible clanking noises. It seemed to get worse each day. We finally asked the people at the front desk to fix it or replace it. They promised to have it completed while we was out for the day. It did not happen. We had to complain again. They replaced the refrigerator with a 'repaired' unit, which we found out over night it did not keep anything cold, even on the highest setting. So we had to complain again. They then replaced that refrigerator with another 'repaired' unit. This unit froze everything, even on the lowest setting. We complained again. They assured us they would have it replaced while we were out. That did not happen. I had to complain to the GM to get the unit replaced yet again. They finally got it right. They did take a day off the bill, and the GM purchased us a $50 dollar gift card to a nice local restaurant. So he did try hard to make it right. Shame it was at the end of our trip. Also, something else to keep in mind, the walls and ceiling is very thin. We had a family that had kids staying in the room above us. All we heard all night was thump thump thump thump while the kids ran around. The people who work there are exceptionally nice though. Even though they had difficulty getting a working refrigerator, they were extremely helpful in other areas. Jessica went out of her way finding us restaurants that were open on Xmas eve and Xmas night. Dale politely tried to get the family upstairs to quiet the children. I would recommend this hotel, but I would suggest you get a corner room on the sixth floor so you only have one neighbor and and no one above you.

Stayed: December 2013, traveled with family
1  Thank Pedelmayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, General Manager at Drury Inn & Suites San Antonio North Stone Oak, responded to this reviewResponded January 23, 2014

Thank you for your recent visit with us and for taking the time to share your thoughts. Our experience shows that direct guest feedback has a great impact on our staff, who have a genuine desire to create the best possible stay for our guests. I apologize that we seem to have missed several opportunities to correct the refrigerator issue in your room and we certainly regret any inconvenience. I was pleased to learn, however, that Jessica and Dale were able to assist you with your other questions and concerns. I, too, would welcome the opportunity to speak with you about your stay in more detail, please contact me directly at your convenience. Thank you again for staying with us and we hope to see you again soon.

Sincerely,
Michael Bazar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2013

This is a clean comfortable hotel for a short stay. The staff were helpful and friendly. The free evening meal had the same menu each day so if you were staying for a longer period it could become monotonous. The free breakfast was adequate. Dinner and breakfast time can get very busy on the weekend when there are a lot of families staying. This hotel is okay for all types of trips but is really geared towards families with kids. A note of advice -This is one of several Drury properties in the San Antonio area. Our navigation system struggled with the address and sent us to 2 other properties before we got the correct one.

  • Stayed: December 2013, traveled as a couple
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1  Thank station
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Drury Inn & Suites San Antonio North Stone Oak

Address: 801 N Loop 1604 E, San Antonio, TX 78232-1343
Phone Number:
Location: United States > Texas > San Antonio > Far North Central , Stone Oak
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in San Antonio
#27 Best Value Hotel in San Antonio
#39 Romantic Hotel in San Antonio
Price Range: $114 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Drury Inn & Suites San Antonio North Stone Oak 3*
Number of rooms: 118
Official Description (provided by the hotel):
Drury Inn & Suites San Antonio North Stone Oak is in a suburb north of San Antonio. Visitors enjoy Hill Country winery tours and upscale shopping at nearby La Cantera. The San Antonio International Airport is near our hotel, which is located on the Loop 1604. Free hot breakfast is served daily as well as free hot food and cold beverages at our evening 5:30 Kickback®. ... more   less 
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Also Known As:
Drury Inn & Suites San Antonio North Hotel San Antonio
Drury Inn And Suites San Antonio North
Drury Inn San Antonio
Drury San Antonio

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