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Reviewed 3 weeks ago

Everything in my stay was fantastic. I was very warmly greeted by Petra the concierge. She was not only friendly, but very sincere and professional. She really went beyond to make sure I had everything I needed. I was checked in by Nicolas and Priscilla the managers and everything went so great and smoothly. I had the pleasure to receive a phone call from the Hotel Manager Rian shortly after arriving to ensure that I liked the room. I felt so special! I visited the spa, my favorite part of the hotel. Recovering from a recent surgery on both knees was tough, but everybody was so friendly. I started with the best facial I’ve ever received in my life from Caroline. She made everything so wonderful. I also had a full body wrap from Pilar, which was also fantastic. My treatments were both supposed to last about 50 minutes, however, since they were not quite done in time, to ensure a quality work, they lasted an hour and 10 minutes. This is what I call devotion and professionalism. They really care about their guests and want to make sure to give them the best experience. Donovan the doorman always made sure I had my car ready and always opened the door for me. The breakfast was fabulous. We also had dinner at Ostra, it was delicious too. Andy the manager even stopped at the table to make sure everything was great. I can’t wait to be back with my entire family this time and spend my days at the spa!

Room Tip: Request City View
  • Stayed: September 2018, traveled with family
    • Value
    • Sleep Quality
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Thank Companion30193
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LMDR-M, Manager at Mokara Hotel and Spa, responded to this reviewResponded 1 week ago

Dear Companion30193:

Thank you for sharing your experience and for your kind remarks regarding the level of service and accommodation you received while you were our guest. Every associate at Mokara Hotel and Spa is committed to delivering an exceptional experience from arrival to departure; we could not be more pleased to hear that you enjoyed your visit. We will be sure to share your feedback with our Mokara team members and look forward to serving you again when your travels bring you back to San Antonio.

Priscilla P.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

I have stayed at this hotel several times before for work and family travel, and I have to say that it is always a good experience. The hotel is beautiful, rooms are comfortable, and location perfect for wandering around the Riverwalk. I love Hyatt brands, and this is one of my favorite Hyatt properties.

I came to the Hyatt this visit for an anime convention with my daughter and her cousins. Because I would be sharing a room with three teenagers, I opted to bite the bullet and pay the extra $ for club access so I could escape the room clutter and giggling. I don’t normally include any additional expenses when I travel, so I was a bit nervous about whether the extra cost was worth it. It definitely was.

We were placed on club level, and I have to say the convenience was a sanity-saver. The attendants, Cindi, Ariel, and Pinkie, were warm and welcoming. Having a place to relax and have a cup of coffee and breakfast each morning was wonderful. If you happen to be in the area and are looking for a classy, lovely place to stay, you should definitely consider the Hyatt Grand.

Stayed: September 2018, traveled with family
Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Mokara is an amazing hotel. The staff are outstanding, rooms are amazing and I have yet to be disappointed during one of my stays. Take advantage of their spa room, which has extra space and a wonderful balcony.

  • Stayed: September 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Omni Hotels & Resorts
Thank Chris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LMDR-M, Manager at Mokara Hotel and Spa, responded to this reviewResponded 1 week ago

Dear Chris J:

Thank you for your positive feedback! We are happy to serve you and are delighted to know that your enjoyed your stay. We look forward to your return in the near future.

Priscilla P.

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Reviewed 3 weeks ago

The Mokara is the preeminent hotel in San Antonio. Furthermore, it is one of the finest boutique hotels at which I've stayed. From the valets at the front door to the amazing concierge, Petra, the staff at Mokara simply spoils you.

The Mokara is not cheap, but neither is the experience. Enjoy!

  • Stayed: August 2018, traveled as a couple
    • Value
    • Location
    • Service
Thank kamaainaboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LMDR-M, Manager at Mokara Hotel and Spa, responded to this reviewResponded 1 week ago

Dear kamaainaboy:

Thank you for choosing Mokara Hotel and Spa and for sharing your recent experience. We are pleased to hear that the staff took great care of you and yours and look forward to your return visit to San Antonio and Mokara. All the best!

Priscilla P.

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Reviewed 4 weeks ago

My first room was a cave, very dark, with a ground floor patio but in a building alley. I asked to be moved to a higher floor which was accommodated. The room was beautiful, LOVED the Nespresso machine. Service was excellent at hotel and restaurants.

  • Stayed: August 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank runway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LMDR-M, Manager at Mokara Hotel and Spa, responded to this reviewResponded 1 week ago

Dear runway:

Thank you for choosing Mokara Hotel and Spa and for sharing your recent experience. We are happy to serve you and are delighted to know that your enjoyed your stay. We look forward to your return in the near future.

Priscilla P.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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