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“Outstanding hotel” 5 of 5 bubbles
Review of Mokara Hotel and Spa

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Mokara Hotel and Spa
Ranked #2 of 353 Hotels in San Antonio
Certificate of Excellence
Hope Island, Australia
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Outstanding hotel”
5 of 5 bubbles Reviewed December 30, 2013 via mobile

I can't rate this hotel higher enough. The doorman and reception greeted us like no other hotel I've stayed in. They went out of there way to make our stay pleasant.
The rooms were magnificent. Larger than most including bathrooms.
The restaurant is located on the river walk and also exceptional. The duty manager was excellent (Ninette)
Hotel is located right on the river walk at perfect location.

Stayed December 2013
Helpful?
2 Thank RockyD1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,347 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (244)
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Boston
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed December 27, 2013

I wrote about this hotel when it was relatively new and called The Watermark. I have since stayed here maybe 4-5 times. The rooms are wonderful, very spacious, relaxing, and bright. One of the best hotel beds around. The bed is the best part of the room, honestly. Huge bathroom (I am puzzled by the bath butler service though...cannot imagine...) Room service is from Ostra and the food is terrific. The staff are nice, courteous, but a bit obsequious. The hotel gym is OK, a bit cramped, and not easy if you are looking to do weights/strength although fine for cardio. I had a tough time trying to schedule a (any) spa service, they had basically no availability even with 1-2 days advance notice, which was a bit of a disappointment (I wonder if they should save slots for hotel guests). The toiletries could be improved, they do not seem on par with the rest of the room's amenities. An expensive hotel, but very comfortable.

  • Stayed December 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank palladium35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicken, Alaska, United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed December 26, 2013

I’m not sure why we decided to spend Christmas week at the River Walk in San Antonio this year. Thought it would be something different. We chose the Mokara after reading the reviews here. We were not disappointed. Mokara is a very nice hotel with an incredibly courteous and helpful staff. The room was clean and well appointed, wifi worked well, bathroom spacious with Jacuzzi tub and good strong shower.
We were pleasantly surprised at how good the room service breakfast is. Not cheap, but really good. We ended up having breakfast in the room every morning.
The River Walk was very busy for obvious reasons but noise in the room was nonexistent (4th floor, facing the riverwalk).
The Mokara is a dog friendly hotel and our dog, Bart, enjoyed his trip as well. Early morning walks above/outside the River Walk can be “interesting”.

Room Tip: Get a river view room.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ricky G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McAllen, United States
2 reviews
5 of 5 bubbles Reviewed December 26, 2013

The Mokara was excellent and luxurious. The Staff was welcoming and caring. We experienced breakfast, brunch and dinner at Ostra, the hotel restaurant, which was not only aesthetically incredible but a true scrumptious adventure for both my husband and I. We would highly recommend escaping from your every day reality to experience every aspect of the Mokara. this hotel

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Laura H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed December 23, 2013

This is a lovely hotel that is beautifully run. The staff are incredibly helpful, the amenities wonderful, the spa relaxing, the rooms lovely. Everything was in perfect condition. The excellent location is in the absolute heart of everything in San Antonio. We wished we could have stayed a week!

I only have one complaint, however, and it is one that I sincerely hope that the management addresses, because it is a very serious one, and one that is easily rectified. Texas is in the midst of an epic drought that shows no signs of abating. However, the hotel policy is to change and wash all the sheets on the beds every day. The most significant issue I found with this is that they also do not present the very common cards found in most hotels these days that make guests aware of this policy and allow them to opt out if they wish. We only discovered the linen change when coming back to the room as the cleaning staff were leaving and it wouldn't have occurred to us otherwise.

This is just a huge waste of water and energy that makes no sense even in the nicest of hotels, as I'm certain most guests do not feel the need for fresh sheets every day. I hope the management will recognize that this antiquated policy is neither good business nor good stewardship of resources and make the option available to all guests to opt out with a simple note left in the room. In all other respects they have a simply impeccable hotel and staff.

Room Tip: Upper floors have views - the lower floors might face a wall.
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank lotuslover08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leesburg, Va
Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed December 20, 2013

We spent four days. The staff was always friendly and helpful. Our room had a balcony looking down on the River Walk. The view was fantastic. It was an easy walk to the Alamo, and the other attractions. You could board one of the river boats just a few steps from the exit on the River Walk. Christmas in San Antonio is a "must see". The River Walk was decorated for Christmas, and everyone was wonderful.

Room Tip: Must have is the balcony!!!!!
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ebparks_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei, Taiwan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 20, 2013

My wife and I came here from Taiwan for our honeymoon. This is our first time in the hotel. We were pleased with the quality of service and room and even more impressed with the service we received. Patrica, our concierge even gave us champagne and chocolates to celebrate our honeymoon. We loved our stay and definitely will be back.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank Kai C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mokara Hotel and Spa

Property: Mokara Hotel and Spa
Address: 212 W. Crockett, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in San Antonio
#1 Spa Hotel in San Antonio
#2 Luxury Hotel in San Antonio
#3 Business Hotel in San Antonio
#5 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Mokara Hotel and Spa 4.5*
Number of rooms: 99
Official Description (provided by the hotel):
Welcome to Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous River Walk. Just steps from all the action yet worlds away, this inviting oasis has all the best creature comforts easily at hand, including luxurious accommodations, first-class amenities, fine dining and a full-service spa. Plus, our attentive staff is always available to make your stay in San Antonio a truly memorable one. ... more   less 
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Also Known As:
Mokara Hotel San Antonio
Watermark Hotel San Antonio

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