I am very disappointed in this hotel right now. I called on Thursday to double check that the pool/jacuzzi was working because my 3 yr old loves to swim and play. I was assured the jacuzzi was working but the pool was closed because they have to put in a handicap chair. The only reason I booked this hotel was because of the promise of the working jacuzzi and the great location to the Alamodome. (most places will allow use of the jacuzzi to children if the parent is supervising and limit the time in the jacuzzi. If adults were around I would have not allowed her to use the jacuzzi and disturb "adult time". When it is cold season- many kids use the warmer water of the jacuzzi. Just wanted to clarify so those that dislike kids around etc know that I am mindful of allowing adults to enjoy their free time. Trust me- four kids and I crave adult only time!)Check in was great, the staff was very nice and helpful The room was nice, beds comfortable, etc. We changed into our swimsuits, went downstairs and the gate was locked. I asked the front desk and suddenly the jacuzzi was "broke". It was steaming and bubbling and looked like it was working to me. Even my daughter sai "it's not broke!!". Total heartbreak for my baby girl. Paying nearly $200.00 for the room specifically to use the jacuzzi and then not being able to use the one ammenity we wanted was really disappointing. I asked other staff and they said the jacuzzi was working but the gate was locked because the pool was not in compliance with newer handicap rules. They also said we should have been allowed to use the jacuzzi and they didn't think it was broke. They should have notified me that the jacuzzi was not going to be available so that I could have moved to a different location. I just felt like I was not given accurate information. I am not really picky- but when I ask for a specific amenity and then don't get to use it paying so much for one evening- it is really frustrating. The shuttle van was very nice and we were thankful they were able to take us and pick us up at the Riverwalk and the Alamodome. I will probably stay here again- but I will get a manager's name and written confirmation that we will be able to use all the facilities before I book there. :) If not- I will ask for a refund! I do feel I should have been given a discount bc not all of the amenities were available, but I did not ask for a manager. Although I am disappointed right now- we have stayed there before and always had a nice stay.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel & Suites San Antonio Rivercenter Area. We are also the closest Holiday Inn Express hotel to The Riverwalk, Convention Center, Rivercenter Mall, Alamo Dome. This San Antonio downtown hotel is 100% smoke free!! All of the guestrooms in our hotel include microwaves & refrigerators, complimentary in room coffee, complimentary high speed Internet access, & of course, our Simply Smart Bedding Collection as well as our Stay Smart shower head. Upgrade to one of our suites for additional space & comfort. All of the hotels suites include wet bars, sofa sleepers in the living room & separate televisions in the bedroom & living room. With features like free hot breakfast, free Internet access, free shuttle service to Convention Center, River Center Mall and Market Square, free parking, why stay anywhere else? Our friendly staff & special services make us the Smart choice when staying in San Antonio. Stay Smart at the Holiday Inn Express Hotel & Suites Rivercenter Area & leave everything to us. Again, welcome to San Antonio!! We look forward to having you!! ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites San Antonio Rivercenter Area
- Holiday Inn Express Rivercenter
- Holiday Inn San Antonio
- San Antonio Holiday Inn