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“Terrible Phone Service. Tried to hang up on me.” 1 of 5 bubbles
Review of French Sandwiches

French Sandwiches
Ranked #845 of 4,589 Restaurants in San Antonio
Cuisines: French
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Breakfast, Lunch, Dinner, Seating, Takeout, Waitstaff
San Antonio, Texas
Level Contributor
92 reviews
67 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
“Terrible Phone Service. Tried to hang up on me.”
1 of 5 bubbles Reviewed September 5, 2013

I just called in to order lunch for delivery and the guy that answered the phone was beyond rude. I kept trying to figure out why he was telling me that they don't deliver when I have seen a delivery sign on their door. The guy kept repeating that they do not deliver right now, meaning that there are times that they offer delivery. Not only do they not offer delivery for two people (three is the minimum) but they only do it before 11 AM and after 1:30 PM. It is 1:04 PM right now, just for clarification. I think to avoid confusion, he should've specified the terms of their delivery service instead of cutting me off and trying to get me off of the phone.

I am a BIG stickler for customer service regardless of the time and what kind of day it's been. I really believe that if you opt to work in the service industry, you should be prepared to buck up and treat people with common decency.

I would have been a first time customer. Who knows how many times I would've returned and how many people I would've referred. Just goes to show how being an [--] on the phone makes a serious impact on the customer.

  • Visited September 2013
    • 1 of 5 bubbles
      Service
Helpful?
Thank dorko135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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16 reviews from our community

Visitor rating
    9
    4
    2
    0
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Pinehurst, North Carolina
Level Contributor
83 reviews
51 restaurant reviews
common_n_restaurant_reviews_1bd8 64 helpful votes
“Worth The Wait!!”
4 of 5 bubbles Reviewed May 29, 2013

I stopped by French Sandwiches today because I had read a great review about it on Yelp. I was going back to work from a dental appointment so I ordered to go. Since I'm Vietnamese, I thought I'd try the Banh Mi. They had two of them on the menu so I ordered both. To my surprise, the nice gentleman told me that it would be about 25 minutes. Really?! To make two sandwiches?! I was already there, so what the heck...I waited. When I got back to my desk and took that first bite, I realized that it was worth the wait!! The fresh bread, the pork, the pickled carrots....every ingredient was delicious! The sandwiches came with French Onion Soup and a little puff pastry. The soup was outstanding! It had large pieces of onion and cheese floating in it. It was delicate and creamy. I could have eaten another bowl! The puff pastry was the perfect topper to a great lunch. Not a bad deal for $7.25 a sandwich.

As I sit here and write this review after eating this amazing lunch, I can tell you that it was just the right amount of food for the right price! I will definitely wait again for it!

  • Visited May 2013
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank MichelleGrenier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bulverde, Texas, United States
Level Contributor
81 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
“Get there early if you want a table!”
4 of 5 bubbles Reviewed November 15, 2012

We showed up at 11am and by the time we left every table was filled! There was only one waitress and she was running like crazy. I found this place when my son was in the hospital 20 years ago, because they deliver. If you are at the medical center for a while, give them a call and they will deliver the food right to you!

They still have fantastic sandwiches and soups. I enjoyed the roast beef this time with the horseradish that gave it a kick. The creme puff was an added delight.

  • Visited November 2012
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Andrea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Tx
Level Contributor
86 reviews
55 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
“Great sandwich shop”
4 of 5 bubbles Reviewed September 12, 2012 via mobile

Not your run of the mill sandwich shop.
Wonderful flavors in sandwiches and soups! A cream puff included with lunch, nice touch.

    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank Sataviolet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
90 reviews
67 restaurant reviews
common_n_restaurant_reviews_1bd8 48 helpful votes
“An Amazing Little Café!”
5 of 5 bubbles Reviewed August 27, 2012

You'll learn a little history when you visit French Sandwiches, Like the fact that France had colonized Indo-china (Vietnam, Laos & Cambodia) for over 100 years and passed on their traditions of bread and pastrie making to the locals.

Since the American War in Vietnam, thousands of refugees came to the United States and brought with them their Asian-French Fusion artisans and cuisine.

Here at French sandwiches you can enjoy the atmosphere and tasty bistro fare from the streets of Paris on the most fantastic baguettes in San Antonio. The mini cream puffs served with the meals are best enjoyed with a cup of Vietnamese coffee - a powerful cup of chickoree java, just like in Café du Monde, sweetened with condensed milk. It is just the perfect and oh so addictive eye-opener!

I highly recommend making this stop a habit!

    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Johnny_James82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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