I just called in to order lunch for delivery and the guy that answered the phone was beyond rude. I kept trying to figure out why he was telling me that they don't deliver when I have seen a delivery sign on their door. The guy kept repeating that they do not deliver right now, meaning that there are times that they offer delivery. Not only do they not offer delivery for two people (three is the minimum) but they only do it before 11 AM and after 1:30 PM. It is 1:04 PM right now, just for clarification. I think to avoid confusion, he should've specified the terms of their delivery service instead of cutting me off and trying to get me off of the phone.
I am a BIG stickler for customer service regardless of the time and what kind of day it's been. I really believe that if you opt to work in the service industry, you should be prepared to buck up and treat people with common decency.
I would have been a first time customer. Who knows how many times I would've returned and how many people I would've referred. Just goes to show how being an [--] on the phone makes a serious impact on the customer.