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“Great service and large, clean rooms!”

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Holiday Inn Hotel & Suites San Antonio Northwest
Ranked #140 of 357 Hotels in San Antonio
Reviewed August 2, 2014

We stayed at this location after a terrible experience at another hotel in the area. We wanted something that would be close to Fiesta Texas, and this location is! The hotel staff was great and very willing to work with us to help us find a room at the last minute. When we called for extra pillows and towels, they were quick to accommodate. They only had a King size suite available for our first night (we have a family of 4), but it was huge and able to accommodate our family easily. The room was very clean and the beds were very comfortable. There is a refrigerator in the room plus an additional sink and a microwave. They have Bath & Body Works products, too! We loved this location and we will definitely be coming back! The only downfall was we had some trouble getting the Wifi to work, but otherwise, it was a wonderful experience!

  • Stayed: August 2014, traveled with family
    • Value
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Thank TravelingMomof204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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66 - 72 of 137 reviews

Reviewed July 26, 2014

I stay here about once a month. We scrapbook in the conference room and get free internet there as well as in the room. The room is great--clean and neat. Large flat screen TV, comfortable beds, and lots of pillows. Microwave and refrigerator big enough for lots of soda and wine. However, the best part is the staff--they are always warm and welcoming--very accomodating. I already have my reservation for next month.

  • Stayed: July 2014, traveled with friends
    • Sleep Quality
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Thank Pam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2014

The rooms are great. It is nice to have a refrigerator and microwave in the room. The service is also very good, The staff is friendly and helpful. The hotel is very clean.I been coming here monthly for CTMH retreats for over a year and have never had a problem. Would highly recommend.

Room Tip: All the rooms are great but I especially like the suites.
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  • Stayed: July 2014, traveled with friends
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Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2014 via mobile

We stayed at this hotel after a long day of sun and fun at Fiesta Texas. This was a good location, easy to find, and priced fair. It was very clean, friendly front desk, and comfortable beds. Overall a nice stay and I would definitely recommend if you need something in the Northwest San Antonio area!!! :)

  • Stayed: July 2014
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Thank hildarae98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2014

The hotel was very nice. The construction all around was terrible. Our room was very nice. Had comfortable beds. The only thing I didn't like was the breakfast. I thought it was very pricey. The food was the same as a continental breakfast. I ordered a waffle and it was the same Texas shaped waffle that I've had for free at other hotels. Definitely not worth $6.50. Next time we will go out for food.

  • Stayed: July 2014, traveled with family
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Thank Jennchaffin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2014

My neighbor and I decided to getaway for the weekend of June 12-15. We released our inner child (we're in our early 40's) and spent the weekend at Schlitterbahn (NB), Aquatica (inside SW) and dinner at the Riverwalk. Well, lets address our arrival night. We had the hardest time trying to locate this place because every resource we used didn't mention construction. Every mapping or GPS tool we used told us to use a certain exit that no longer existed due to construction. After wasting time & gas we called the hotel and they gave use the correct exit to use. Exit from both directions De Zavala, the hotel is behind Sams Club. Next, I'll address the bathtub. There was no type of slip protection what so ever. They really need to resurface the tub in room 408. Other than those issues the price, room location, staff, restaurant and hotel location served our every need.

Room Tip: Room 408 is far from the elevators and it over looks front parking lot. The window is slightly abov...
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  • Stayed: June 2014, traveled with friends
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Thank g-town-gurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2014

The unsafetyness is terrible I was in the shower and their water make it so slippery and they don't have a bath mat and I slipped.!!!
The location of it is horrible there is construction all around it and the traffic is horrible trying to get out.
There are no food places near buy that are easy to get to with out being in traffic.
The should have a FREE breakfast for how much your paying.
Overall the hotel sucked!!

  • Stayed: June 2014
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1  Thank ed_the_redhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites San Antonio Northwest, responded to this reviewResponded July 7, 2014

Dear ed_the_redhead,

Thank you for staying and taking the time to review our hotel. It is regrettable that you were not able to fully enjoy your stay due to some aspects of our facility not living up to your expectations. We take comments such as this into serious account as we would like to follow up on your experience. I have sent you a private message in an effort to get more information.

I look forward to hearing back from you soon.

Sincerely,

Faith R
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites San Antonio Northwest

Address: 5535 University Heights Blvd, San Antonio, TX 78249
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #140 of 357 Hotels in San Antonio
Price Range: $85 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites San Antonio Northwest 3*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the new Holiday Inn & Suites San Antonio Northwest. Discover all that San Antonio has to offer at the convenient, comfortable Holiday Inn & Suites San Antonio Northwest near UTSA. At our hotel, you will find modern luxury and contemporary southern hospitality. The Holiday Inn & Suites San Antonio near Six Flags is located at the heart of shopping, dining, entertainment and the arts in the Northwest corridor of San Antonio. We are located minutes from Six Flags Fiesta Texas, The Shops at La Cantera, The Rim Outdoor Mall, La Cantera Golf Resort, UTSA, USAA, Medical Center, Valero, KCI, NuStar, FBI Regional Offices, and many more. Getting here is fast and convenient too. Out Hotel boasts easy access to IH-10, Hwy 1604, Loop 410 and IH-35. We are about 10 miles north of the San Antonio International Airport, Downtown San Antonio and the Riverwalk. Whether you are coming to San Antonio for business or just for fun, your room at the Holiday Inn & Suites San Antonio near UTSA is your personal retreat. With amenities such as complimentary Wi-Fi Internet Access, outdoor Pool and Hot-Tub and Kem's, our full service restaurant and bar; you'll have room to work, relax and make the most of your day. ... more   less 
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