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“Great hotel”

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MainStay Suites by Ft. Sam Houston
Ranked #246 of 354 Hotels in San Antonio
GOSHEN
Level Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great hotel”
Reviewed March 12, 2013

I do not understand some of the poor reviews. The staff was excellent. I arrived early and there were no room available and the front desk people kept offering me things and a place to wait. The maid forgot to leave hand soap but came immediately when I requested it. She then asked about four separate time if there was anything else she could get me - very responsive. The room was beautiful, large, and well decorated. Very quite even with a full hotel during spring break. The wifi is very fast and streamed movies were good, and response time for the browser was great. This hotel is an excellent value for the money and was actually less than a budget hotel I stayed in earlier in the week.

Room Tip: I had a third floor corner room and the highway noise was present but very low and not bothersome. T...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Indianasb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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57 reviews from our community

Traveler rating
    19
    13
    11
    7
    7
See reviews for
20
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14
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Mont Belvieu, Texas
Level Contributor
98 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed February 27, 2013

I stayed here a couple of nights with my family and found the hotel to be adequate. The beds are really firm, which didn't suit my tastes particularly, but others may feel differently. The hotel is very clean and everything works properly. The staff is helpful if you have any needs. The free breakfast was ok, but nothing special. I didn't care for it so much.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emale73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
1 review
Reviewed September 4, 2012

This hotel, while competitively priced, is no bargain. At first, the fact that the staff is a little absent-minded might seem a little charming. However, the poor quality of management quickly becomes a nuisance, if not a hazard--for example, the parking lot and pool lights are never turned on at night; the back and side doors are never unlocked--even during business hours--which leads to them being propped open by guests even during overnight hours, a clear security risk. We were placed in a room immediately above their conference room, subjected to parties during late hours held in said conference room, and then forced to leave our room for hours at a time during other events so that we would not "disrupt" them. The management reneged on several occasions regarding our payment for the room, telling us that we could pay on a monthly basis and then locking us out of the room midway through the month until we settled our bill; they also made unauthorized debits using our card on file to the tune of approximately $1000, which caused our card to be reported as fraudulant by our bank and our account frozen. The business center (which is included in the $1-a-day extra "Hotel Services Fee") is often on the fritz and completely useless, when it is not monopolized by a 13-year-old on Facebook. The wireless internet is usually slow (except when it doesn't work at all, since the hotel's internet service was cut off due to their nonpayment at one point during our stay). There are roaches at the coffee station in the lobby. Free breakfast? Hope you like soggy potatoes, kielbasa and fake eggs! Wednesday free dinner? Don't leave your kids unattended, since they leave large amounts of beer out with no accountability. During our entire stay (TDY to Fort Sam Houston July-September) our room was cleaned a total of three times, one of which was "forced" upon us in an accusing tone as if WE were not letting them clean our room! For a long time we tried to be good sports about it, but these minor issues would become increasingly disruptive. Avoid this hotel.

Room Tip: Choose a room in a different hotel.
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Sasha_Smith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa Park
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 16, 2012

Booked this hotel at the last minute. Jamie (hoping I got her name right) was an absolute doll! She was super sweet. Didn't really know what to expect, but this was a great suite. Full living area, kitchen with hot plate, and separate bedroom. The snack room was very well stocked and reasonably priced by hotel standards. Didn't stick around for the breakfast, but it certainly smelled good!

  • Stayed July 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank jacquee99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed June 14, 2012

Nice room, bigger I expected. Kids noise level was high for me being on top level. But was not unbareable.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with cheaprooms.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 29, 2012

City was very busy close to river walk area and chose a hotel about 20 minutes away. $50-60 less than what I would probably pay DT and great room size with kitchen. Well worth the price and slight hassle driving to DT.

Room Tip: Full kitchen
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  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Delicio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerrville, Texas
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 5, 2012

We were on a park, sleep and fly package. It was amazingly cheap for what we got. They even gave us a welcoming package of cookies and candy. Everything was top notch, except they are 8 miles from the airport. BUT, they pay your cab fare both ways.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Samuel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MainStay Suites by Ft. Sam Houston

Property: MainStay Suites by Ft. Sam Houston
Address: 6900 N Interstate 35, San Antonio, TX 78218-4461
Phone Number:
Location: United States > Texas > San Antonio > Northeast San Antonio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #246 of 354 Hotels in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites by Ft. Sam Houston 2.5*
Number of rooms: 66
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