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Quality Suites
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Reviews (32)
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Reviewed May 7, 2006

We have just returned home from a long weekend trip to San Antonio, where we spent 3 nights at the Best Western Shetland Inn and Suites. We had made reservations several weeks ago with Best Western central reservations. We reserved 2 queen suites, and we wanted connecting rooms. We were told at the time the reservations were made that they could guarantee that the rooms would be adjacent, and would put in a request that they be adjoining. Upon check-in, we were told that we had one room on the first floor and one room on the second. That was absolutely not acceptable, and as we talked among ourselves trying to decide what to do another room 2 doors down from the one on the first floor "suddenly opened up". We thought this was a ltitle odd considering it was 11 PM, and it still wasn't connecting *or* adjacent rooms, but we decided to make the best of it. This was the only disappointment of the stay, and the reason for the "neutral/average" rating...otherwise I would give this stay an above average rating.

The rooms are large and nicely furnished. 2 queen beds in the "bedroom" part, and a full sized sleeper sofa in the lving area, which is slightly separated from the sleeping area by an archway. There is a TV in each area, as well as a phone. The living area also has a desk and a mini fridge and microwave. A table would have been a nice addition.
It also would be nice if there were a lavaratory area in the bathroom itself as well as the one outide the bathroom.

The continental breakfast offers a nice variety. There are granola bars, a couple of different types of muffins and honey buns, bread and a toaster with butter and jellies, a variety of cereals, milk, and juices.

The staff was friendly and accomodating.

The location is good, with nearby restaurants and shopping and not too far from the downtown attractions.

Overall, a place I would likely stay again.

  • Stayed: May 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
1  Thank eight4him
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualtitySuites, General Manager at Quality Suites, responded to this reviewResponded June 20, 2011

I am the new General Manager of the San Antonio Quality Suites (formerly Best Western Shetland Inn & Suites). I have been managing this property since the beginning of April 2011. I fully admit that this property needed a major overhaul in every area -- and can assure you that that has happened during my first 2+ months here. Even before I arrived, renovations and changes had begun -- and they have only been expanded. We have upgraded our breakfast: We have hot waffles daily along with biscuits and gravy. We offer Danish, muffins, toast, at least two fruits, yogurt, two cereals, oatmeal, hard boiled eggs, juices... among other delicious items to start your day off right. We have new carpeting throughout the hotel and new furniture in the guest suites (most notably VERY comfortable new beds!). Our parking lot lighting has been dramatically increased for guest safety, and other related improvements are in the works. We upgraded from hard-wired Internet to high-speed wireless throughout. New flat screen TVs will hopefully be in all suites around the end of 2011. All suites are VERY spacious with refrigerators, microwaves, in-room coffee, irons/ironing boards and hair dryers. Guests can also enjoy unlimited access to a very nearby Gold's Gym. As well, this hotel is under my new management, and guest service has become a priority. If a guest is not satisfied with any part of their stay, I can be reached 24/7 and will do everything in my power to make the situation right. PLEASE accept my invitation to come experience the changes and allow us to make you a very satisfied guest!

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Reviewed May 11, 2016
Google Translation

Room Tip: Está situado al sur de San Antonio, si buscas ir a san Marcos o al North star Mall debes llevar tu tiempo.
  • Stayed: May 2016, traveled with family
    • Value
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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