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“Parents. Please leave the kids at home or take them elsewhere”

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Eilan Hotel & Spa, Autograph Collection
Ranked #16 of 355 Hotels in San Antonio
Certificate of Excellence
Fort Worth, Texas
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Parents. Please leave the kids at home or take them elsewhere”
Reviewed July 28, 2014

We are Marriott Gold Elite members close to being Marriott Platinum Elite and we have 4 children ourselves. We have stayed at many JW Marriott's in the past years as well as many Autograph collection Marriott hotels.

However, we did not bring our young children because the Resort doesn't appeal to young children. When we do take our children to a hotel in the area, we take them to the Family Oriented JW Marriott (Hill Country). The JW has a nice lazy river..........tons and tons of activities for young children and large family's

Again, the Eilan hotel is not designed for Kids.

It's a great resort..great pool. However, there were a handful of kid parties taking place in the pool area and they were not being supervised at all.

Also, the flow of the hotel is that of an nice upscale resort in Vegas. The tall Columns in the entryway are very nice. Again, parents should realize immediately as they walk in the door that this hotel does not appeal to family's with 3 or more young children.


+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Advice to the Management: Change the large pool to Adults only (18+)
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

We will more than likely return to this hotel in the near future. However, it will be during the week while school is in session.

  • Stayed July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank big_data12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EilanHotel, Front Office Manager at Eilan Hotel & Spa, Autograph Collection, responded to this review, July 30, 2014
Thank you for choosing the Eilan Resort and Spa for your trip. We are so delighted to hear you enjoyed your time here. Our pool is a great feature that was voted #1 by Texas Monthly. Thank you for the positive feedback and we look forward to serving you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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777 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Houston, Texas
Level Contributor
3 reviews
Reviewed July 28, 2014

From the majestic appearance upon arrival, through the escorted drive to my car upon leaving, this hotel provided exactly the experience I would look for in placing a meeting. The front desk associates were welcoming and very eager to answer all questions as well as ensure that I was well aware of all of the areas I would need to find. All of the associates were friendly, and made all of our group feel welcome! The staff servicing our group was amazing and none of our requests went unanswered and very quickly. We are a group of meeting professionals and it is difficult to impress all of us....this hotel did just that!! Thank you Eilan Hotel Resort and Spa for a great experience!

  • Stayed July 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank ginaschumacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EilanHotel, Front Office Manager at Eilan Hotel & Spa, Autograph Collection, responded to this review, July 30, 2014
Thank you for choosing the Eilan Resort and Spa for your trip. We are so delighted to hear you enjoyed your time here. Thank you for the positive feedback I will ensure it gets passed on to the rest of the team! We look forward to serving you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Indiana
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 26, 2014

This is a nice property with large rooms. It has a bit of a Disney facade feel. It seems they just don't quite have it all figured out yet. The computer systems were down when we checked in, the steam rooms were broken in the spa, there was no hot water for several hours, there are no mini bars or refrigerators in the room, we were short a robe etc etc. It just did not meet expectations in relation to the price. I stayed in a Fairfield Inn in Lafayette IN last week that beats the pants off this place for Service.

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Service
Helpful?
Thank PBH37611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EilanHotel, Front Office Manager at Eilan Hotel & Spa, Autograph Collection, responded to this review, July 30, 2014
Thank you for choosing the Eilan Resort and Spa for your trip. We appreciate the time to took to let us know about your stay. We continuously to look at ways to improve our guests experience. Thank you for the feedback I will ensure it gets passed on to the rest of the team! We look forward to serving you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corpus Christi, Tx
Level Contributor
103 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed July 23, 2014 via mobile

We are Silver Members with Marriot and Black Members (highest) with Omni but this is our first time to stay at the Eilan.

The finishes were upscale as you may imagine, the rooms were nicely apportioned. Looks like a small Italian city.

The Spa seemed nice but they were so busy we weren't able to get in without prior appointment.

There is only one restaurant as part of the hotel property but another just a short walk outside.

Room service was good...try the pulled pork sandwich and the baklava with ice cream...simply delicious!

The pool is beautiful and has plenty of cabanas.

The surrounding grounds provide for a nice run and there is good shopping and entertainment at the RIM and La Cantera.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellingTexans14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EilanHotel, Front Office Manager at Eilan Hotel & Spa, Autograph Collection, responded to this review, July 30, 2014
Thank you for choosing the Eilan Resort and Spa for your trip. We are so delighted to hear you enjoyed your time here. Thank you for the positive feedback I will ensure it gets passed on to the rest of the team! We look forward to serving you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
2 reviews
Reviewed July 23, 2014

My husband and I decided to take our first night away for our 1 year old little girl. We had an amazing time here. The staff is SO friendly and helpful. We were able to upgrade to a beautiful suite at the time of check in and we had champagne and chocolate covered strawberrys delivered to our room. The hotel is beautiful! The room was so comfortable, clean and lavish! We spent the day at the wonderful pool. I could have stayed at the pool all week! There are many dinning choices around the hotel as well as shopping. I would say that this was one of the best hotel stays that I have ever had. Thanks Eilan!!! We hope to come back soon.

  • Stayed July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Lindsay T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EilanHotel, Front Office Manager at Eilan Hotel & Spa, Autograph Collection, responded to this review, July 30, 2014
Thank you for choosing the Eilan Resort and Spa for your trip. We are so delighted to hear you enjoyed your time here. Thank you for the positive feedback I will ensure it gets passed on to the rest of the team! We look forward to serving you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corpus Christi, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 22, 2014

I took a few days off with my family and thought we would try the new Eilan Hotel and Spa Resort; bad choice. We usually stay at the J. W. Marriott Hotel and Spa Resort; much better. It was very nice, don't get me wrong but it was lacking in customer service, hotel restaurants, and self parking was inconvenient. One evening we ordered ice and it never came, even after a second call to the front desk. The same with towels; never happen. Also when we came back from our trip to Sea World, I thought they had cleaned the room but no the just " picked up"; toilet needed to be cleaned, and we need more soap and shampoo but nothing! We were very disappointed. I tried to talk to a manager but was told to use this web site to let them know how I was feeling; well once again DISAPPOINTED!!! I am willing to say maybe they need more time to train, hopefully when the resort is completed it will offer better customer service to match their decor.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Mary Nelda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EilanHotel, Front Office Manager at Eilan Hotel & Spa, Autograph Collection, responded to this review, July 30, 2014
Thank you for choosing the Eilan Resort and Spa for your trip. As always we appreciate hearing about the experiences of our guests and will continue to work to improve the experience. Thank you for the feedback I will ensure it gets passed on to the rest of the team. We look forward to serving you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New England
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 18, 2014 via mobile

Let me start by saying that the hotel has amazing grounds and facilities nestled in the San Antonio foothills over looking the valley. We had issues with our room which were addressed- unfortunately not to our satisfaction. If you have a problem after hours skip talking to Edward at the front desk- he is useless. Now ask for Dennis who I believe is their security director- he is an excellent and compassionate human being whose customer service is second to none. They are lucky to have someone that amazing on their team. After speaking to the manager the next morning everything was corrected and they made a gracious gesture to comp a suite the next time we are in town. We will definitely take them up on their offer and give this hotel another try.

Stayed July 2014
Helpful?
Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EilanHotel, Front Office Manager at Eilan Hotel & Spa, Autograph Collection, responded to this review, July 30, 2014
Thank you for choosing the Eilan Resort and Spa for your trip. We are so delighted to hear you enjoyed your time here. Thank you for the positive feedback about Dennis I will ensure it gets passed on to him and the rest of the team! We look forward to serving you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eilan Hotel & Spa, Autograph Collection

Property: Eilan Hotel & Spa, Autograph Collection
Address: 18603 La Cantera Ter, San Antonio, TX 78256-2520 (Formerly Eilan Hotel Resort & Spa, Autograph Collection)
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 355 Hotels in San Antonio
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Eilan Hotel & Spa, Autograph Collection 4.5*
Number of rooms: 165
Official Description (provided by the hotel):
Surrounded by picturesque views of Texas Hill Country, Eilan Hotel & Spa is San Antonio's finest luxury hotel. With the intimate feel of a boutique hotel, and the grandeur of Autograph Collection by Marriott, Eilan is ideal for both business and pleasure. The 20,000 sq. Ft. Of elegant space accommodates small meetings to large receptions. Sustenio, the onsite restaurant is focused on serving local and sustainable resources. Experience the fresh Ceviche bar, or sample it all with the 6 course-tasting menu. Relax and rejuvenate in the spa offering lavish treatments including Swedish massage, facials, and manicure-pedicures. Our state of the art fitness center will help you stay fit while away from home. Perfect your swing in the golf simulation room and be sure to lounge by our Texas' number 1 rated pool. End your evening in a luxurious guest room complete with floor to ceiling windows and marble bathroom vanities. Come stay with us and experience the luxury and beauty of San Antonio. ... more   less 
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