The hotel is gorgeous. We stayed in a Standard King hotel for 2 nights. We arrived @ 3:20 on Fri 3/15 (check in is 3 pm) and was told room was not ready and it would be another 30 minutes. I explained we had been up since 5:30 that morning and had spent hours on the road and then several hours in a Dr's visit, ie, exhausted. So he did find us a room without a wait. I believe others checking in were also having to wait. Spring break crowds.
The room was very nice. The bed was very comfortable, the room was a bit on the small side but very luxurious. The bathroom was very nice, large shower and double sinks. The bath products were nice.
Pool was the highlight. Very nice pool area. Although the wait for drinks was quite long. They needed more staff for the spring break crowd. Mojitos were very good!
Staff was very good at the restaurant. We went Fri night to the bar and had appetizers and a couple of cocktails.
Our room was directly accross the service room and housekeeping would go in and out and the door would slam shut every time! very annoying. We were ready for a little quite time after a long day.
The view was just ok. I thought being in the hill country we would have a nice view, but our view was over the retail complex.
Housekeeping did not leave any replacement products after they cleaned the room. I had to ask for more. They also left the two used wet wash cloths we left in the shower. You would expect a higher level of service at this level of hotel.
The indoor pool was closed for repair and the workout room was disappointing.
Also, there is a $25 resort fee and a $ 25 valet parking fee, so it does add up to the final bill.
But all in all a very nice property.
- Official Description (provided by the hotel):
- Surrounded by picturesque views of Texas Hill Country, Eilan Hotel & Spa is San Antonio's finest luxury hotel. With the intimate feel of a boutique hotel, and the grandeur of Autograph Collection by Marriott, Eilan is ideal for both business and pleasure. The 20,000 sq. Ft. Of elegant space accommodates small meetings to large receptions. Sustenio, the onsite restaurant is focused on serving local and sustainable resources. Experience the fresh Ceviche bar, or sample it all with the 6 course-tasting menu. Relax and rejuvenate in the spa offering lavish treatments including Swedish massage, facials, and manicure-pedicures. Our state of the art fitness center will help you stay fit while away from home. Perfect your swing in the golf simulation room and be sure to lounge by our Texas' number 1 rated pool. End your evening in a luxurious guest room complete with floor to ceiling windows and marble bathroom vanities. Come stay with us and experience the luxury and beauty of San Antonio. ... more less
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