I have never written a review before, but feel compelled to review the Eilan. Our stay was absolutely perfect. After much debate over where in San Antonio to stay (River Walk vs. Hill Country, mainly) I decided to book the Eilan. After seeing both areas, I am sure that I made the correct decision. The area was beautiful, while not so out of the way to add to inconvenience. The staff could not have been any better.
We arrived the first night at 2:00 a.m. and were travel weary. We asked if room service, gift shop, or anything was available to get a drink. The desk attendant indicated that there wasn't, but then went the extra mile to offer to go to the employee lounge to purchase us a few sodas and had they delivered to our room. This may not have been SOP, but it told us that the staff had initiative to make our stay as good as possible.
Our suite was a two bedroom suite. We have stayed at many very nice hotels (Waldorf, Four Seasons) and decided that this was the nicest room that we have ever had. My husband, who is very picky about mattresses, wanted to know the brand so that we could purchase one for our home. There was a Wii in the living room for my son to play (which they have accessories and disks that they will bring to your room.
The valet service is also top-notch. Our car was always available within minutes of our request except for one time. There had obviously been a miscommunication between the person that answered the phone and the valet. When we arrived downstairs, the valet actually RAN to get our car. We waited less than three minutes for him to return. It was no big deal and showed us once again Eilan's commitment to service.
We used the cabanas on the second day of our stay and the experience was so wonderful that we spent the fourth afternoon (which we had already had plans for) at the pool area in a cabana. The drink and food menu is limited but adequate in the pool area and the service is impeccable.
We will need to travel to San Antonio in the future for my son's summer studies and have decided that we will not stay anywhere else. My only concern is that the Eilan has set the bar so high that it will take great measures for any future hotel stay will measure up!!
- Official Description (provided by the hotel):
- Surrounded by picturesque views of Texas Hill Country, Eilan Hotel & Spa is San Antonio's finest luxury hotel. With the intimate feel of a boutique hotel, and the grandeur of Autograph Collection by Marriott, Eilan is ideal for both business and pleasure. The 20,000 sq. Ft. Of elegant space accommodates small meetings to large receptions. Sustenio, the onsite restaurant is focused on serving local and sustainable resources. Experience the fresh Ceviche bar, or sample it all with the 6 course-tasting menu. Relax and rejuvenate in the spa offering lavish treatments including Swedish massage, facials, and manicure-pedicures. Our state of the art fitness center will help you stay fit while away from home. Perfect your swing in the golf simulation room and be sure to lounge by our Texas' number 1 rated pool. End your evening in a luxurious guest room complete with floor to ceiling windows and marble bathroom vanities. Come stay with us and experience the luxury and beauty of San Antonio. ... more less
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