Our arrival date was on Sept. 22 and knowing that we would be late checking in, we called in the afternoon from San Marcos to advise that it would be about 10:00 PM before we would be there and were told that this would not be a problem. Upon reaching our floor, we detected a strong odor of some kind of drugs and advised the front desk upon which the person at the front desk then sprayed a freshner in the hall. The next day while we were in our room another person entered our room and upon inquiring, we were advised that we had been put down as NO Show and they had given our key to another person, although we also had a key to the room. After spending the day away we returned only to find that our room had NO CLEAN towels and our beds had not been made. Again upon complaining, we heard I'm Sorry and handed some new towels. We had asked for another pillow and were advised that there were no more extras in the hotel. The breakfast was a big joke. It is advertised as a FULL hot buffet, which consisted of egg beaters, sausage, and biscuits and gravy and a few pastries, toast and cereal, which were usually empty. The only time any more were put out were when everything was gone and then only a couple of things were added at a time. We did not have a good experience and would probably never feel comfortable going to a Best Western Hotel again.
- Official Description (provided by the hotel):
- We are an all-suite hotel in North Central San Antonio Stone Oak. Each room features a sitting area with sleeper sofa, 2nd television set, refrigerator and microwave and many other amenities. We have luxury rooms with Jacuzzis or kitchens as well as an outdoor pool and spa, fitness center, business center and sundry. Your stay with us is sure to make you feel right at home! ... more less
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- Also Known As:
- Best Western Plus Hill Country Hotel San Antonio
- Best Western San Antonio
- San Antonio Best Western