I really wanted to like this place because it was the only available room in all of San Antonio. Unfortunately I was passing through at the wrong time of year, festivals of some sort. I booked online because it was available and not $300 a night like everything else that was available.
After driving around the NE part of town looking for it I cruised into the parking lot that seemed entirely handicapped parking. There was a car alarm going off that no one seemed to notice. Beer cans, trash, and meth heads hanging around. Once inside there was a good 20 minute wait per person checking in. The hotel looked like it was nice 30 years ago but now it's a dump. It looked abandoned. The front desk was unfinished and made out of old plywood. There was a courtyard that was locked behind some glass doors where two Rottweilers suffered in the sun with no water. I'm not exaggerating on this at all. The pool was drained and the ceiling tiles were missing in places. The place was an extended stay hotel for trailer trash to feel at home. Graffiti on the walls, everywhere an ashtray including the carpets on the no smoking floor. The elevator was a scary ride, it seemed to drop faster in places which felt like it was about to snap. The room on the no smoking floor was full of stale smoke odors. I checked the wifi which was almost nonexistent. There was no way I was going to pay for a room like this even if I have to sit on the phone with Priceline to get a refund. I went back to the lobby to retrieve my ID card which the concierge forgot to hand me back and told him that I wanted a refund. There was still a huge line of customers waiting to check in, I hoped they would take a hint from my dissatisfaction. Back in the parking lot I had to sit on the phone for an hour trying to get my refund while Priceline made several attempts to contact the front desk. No one answered of course, eventually I got my refund. The place has made me not want to book online ever again. I wish I would have took pictures to prove to you how bad it was. I didn't think I would be writing a review but I'm wide awake in my new hotel room still thinking about my horrible experience there. Please do not stay there unless u want to find out the hard way.
- Official Description (provided by the hotel):
- BUDGETEL INN & SUITES IS CONVENIENTLY LOCATED FOUR MILES EAST OF INTERNATIONAL AIRPORT ON NE LOOP 410. OUR INTERIOR CORRIDOR HOTEL OFFERS CLEAN COMFORTABLE ROOMS, WITH ALL THE LATEST AMENITIES, SPACIOUS CONTINENTAL BREAKFAST AREA. BUSINESS CTR, FITNESS CTR, CONFERENCE/ MEETING ROOMS SEATS, FROM 30 TO 100 GUESTS, OUTDOOR POOL. AMPLE PARKING FOR BUSsES, RV’S, WALKING DIST TO A WIDE RANGE OF RESTAURANTS AND CLUBS; ALSO, A SHORT DRIVE TO WORLD CLASS SHOPPING, OR THE RIVERWALK AND OTHER FINE ATTRACTIONS SAN ANTONIO HAS TO OFFER. ... more less
- Reservation Options:
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- Also Known As:
- Monarchy Hotel San Antonio