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“Filthy glasses ..lorry in the room”

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Best Western Plus Sunset Suites-Riverwalk
Ranked #44 of 357 Hotels in San Antonio
Certificate of Excellence
Reviewed July 1, 2010

Stayed one night- rooms good and different decor throughout.
However the breakfast spoiled it all.. First they charge $3-25 what they say is nominal. Most places providing a cheap usually basic breakfast give it free.Second , the glasses for fruit juice were absolutely filthy and it was virtually every glass.When challenged the manager blamed a dishwasher on the blink yet others staying there indicated it had happened before.Waken up -this is the 21st century!! Third the selection was poor and ran out.
More disconcerting was the air con unit in the room which prevented sleep until exhaustion intervened.It roared off and on like a lorry changing down gears.When challenged the manager wanted to know why at 3 in the morning we hadn't complained! Really and what would have happened?? However a complimentary gesture might have shown some concern but then so what we were only guests.

  • Stayed: June 2010, traveled with family
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1  Thank dandave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,067 - 1,073 of 1,220 reviews

Reviewed June 21, 2010

We stay only at this hotel when we are traveling to San Antonio. The staff has always been very friendly and helpful to us. Rooms have always been clean. This is always the first place I think of when we are coming to San Antonio. It is not the place to stay if you are going to Sea World. Somewhat of a far drive. We did go to Sea World but were also going to the Riverwalk ( IMAX ) and to the Market Place. Trolley stop is right outside of hotel. Great place. Been there three times in the last year.

  • Stayed: June 2010, traveled with family
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Thank momofthree67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2010

We stayed there with my 2 small children and elderly parents. I thought the staff was friendly and the rooms were spacious, clean and very comfortable. There is a small charge for breakfast but worth the price. They have a large selection of American and Mexican food including eggs, sausage, pancakes, tortillas, papas con huevo, beans. Everything was delicious. The building is beautiful & historical and the lobby has hard wood floors, brick walls, and gorgeous stained glass doors. So charming. Close to amtrak station. We are staying there again this summer. Highly recommend especially if you are a history buff.

  • Stayed: July 2007, traveled with family
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Thank sberrones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2010

This place was amazing. We stayed 2 days and we did not have any issues. close to the riverwalk and attractions, free parking. 24hr front desk. The breakfast was 3.49, but is was a feast for money. I will surely try to stay here again next time I go to San Antonio

  • Stayed: May 2010, traveled with friends
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Thank kamran130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2010

The accomodations were very good. Convenient to Riverwalk area and other sites. The employees were always friendly and very helpful with the questions he had about the area. Would stay again, if we happen to travel to San Antonio in the future.

  • Stayed: May 2010, traveled as a couple
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Thank DeeDeeTN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 23, 2010

This is a nice hotel. Good access to downtown San Antonio. Good breakfast but can't take it to your room.The parking lot is small and might have to park across the street. Hotel security is very visible and appears to monitor the parking lot quite a lot. Rooms are nice and have a large living area.

  • Stayed: May 2010, traveled on business
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Thank ruby019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2010

When you read "historical building" in a description of a hotel, you think "high ceilings, charm, but needs work." This Best Western hotel was a beautifully restored and charming place to stay. Our room was beautifully decorated in Mission style. The bed was extremely comfortable and the room was clean. The staff was helpful and responsive. It was more than worth it to pay $3.00 each for the continental breakfast because the elderly chef and his helpers knocked themselves out to serve good food in an nice dining area. This was the best continental breakfast we've had in any hotel or motel. It's a short walk to the River Walk and Alamo, but a trolley is available if you do not wish to walk. I hope we return to San Antonio and stay here again. This is a true hidden gem.

  • Stayed: May 2010, traveled as a couple
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Thank lovearoadtrip67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Sunset Suites-Riverwalk

Address: 1103 E Commerce St, San Antonio, TX 78205-3305
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#14 Romantic Hotel in San Antonio
#37 Business Hotel in San Antonio
#51 Family Hotel in San Antonio
Price Range: $92 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Sunset Suites-Riverwalk 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Stay at the Best Western Sunset Suites Riverwalk in San Antonio, Texas. An all-suites boutique hotel offering comfortable, convenient downtown accommodations, free Internet access, on-site parking ($12.95+tax per day), vacation packages and easy access to San Antonio's best attractions. ... more   less 
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Also Known As:
Best Western Sunset Suites - Riverwalk Hotel San Antonio
Best Western Riverwalk
Best Western San Antonio
San Antonio Best Western

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