We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Nice location.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
BEST WESTERN PLUS Sunset Suites-Riverwalk
Ranked #34 of 354 Hotels in San Antonio
Certificate of Excellence
Lake Dallas, Texas
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice location.”
3 of 5 bubbles Reviewed May 10, 2014

The hotel was within walking distance of River Center Mall. Very nice rooms and decor, but the internet was not working for half of our stay. Our room had a smoke odor, and we were told someone would be up to check on our complaint, but no one ever came. We finally told front desk to cancel since the odor was not as strong, and we needed to leave the hotel. That is poor customer service in my opinion. The rooms were nice and loved the water pressure in the shower! I would still recommend staying here, but would reccommend the internet problems be corrected. Staff said it was a common occurrence.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank sks0716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, May 11, 2014
Completely out of the ordinary, I will check on the lack of response and will look at the Internet connection to see if there was an issue with service in the area. Please accept my apologies...I am glad you'll be coming back and we'll make sure it will be a great trip.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,138 reviews from our community

Traveler rating
    610
    346
    91
    48
    43
See reviews for
290
460
58
182
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Winder, United States
1 review
4 of 5 bubbles Reviewed May 9, 2014

This hotel is reasonably priced, cheaper than the Laquinta next door and Best Western doesn't charge you $ 20 to park in their own parking lot. It's an easy .08 mile walk to the Riverwalk. You have to walk under an overpass, but it's well lighted and absolutely no one bothered us when we walked around. Very safe hotel. We enjoyed a full breakfast the next morning. Would definitely stay at this hotel again.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Tabatha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, May 11, 2014
We agree, why would anyone have to pay $20 for parking, plus the outrageous rates downtown? We're glad you chose us over the rest and look forward to having you back real soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington
Level Contributor
6 reviews
6 hotel reviews
5 of 5 bubbles Reviewed May 4, 2014

the room was outstanding all the comforts of home would stay there again. the room was close to riverwalk. the room was very clean,bed very comfortable and the staff was very friendly and nice and helpful

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Sherry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, May 5, 2014
Fantastic...we're looking forward to having you back home again :). Thank you so much for your kind words. The staff will be overjoyed to read your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
357 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
5 of 5 bubbles Reviewed April 30, 2014 via mobile

Get a downtown San Antonio experience without paying the price. This hotel is located just east of a highway that serves as the boarder fo downtown San Antonio, but everything is still in walking distance including the Alamo, river walk and tower of the Americas. The rooms are very nice, with a separate area with a sink, microwave and refrigerator. The king beds are very comfortable and there is a sofa bed in you are having a guest over, all without the room being cramped. The hotel offers a great free breakfast and free parking as well, but get your parking spot early and walk for the day as the lot is a little small. The front desk was very attentive to anything I asked for. I would highly recommend this location.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank James I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, May 1, 2014
We aim to serve and it looks like we did right. The hotel is beautiful, above the ordinary in any place, THANK YOU...but our pride is our staff, and our guests. We enjoy every visit and look forward to great relationships for years to come. Thank you for spreading the word :). Hope to see you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
2 reviews
5 of 5 bubbles Reviewed April 30, 2014

I really like this hotel. The staff are terrific and the building is beautiful. The location is very convenient to the Riverwalk. The breakfasts were great and definitely a step up from most places I've stayed. I would strongly recommend staying here.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Beulah_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, May 1, 2014
We are so overjoyed that your visit in San Antonio was great, and glad that we made a difference...your acknowledgement of our staff means greatly to them and I will be sure to share your kind words at our next meeting. See you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Folsom, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 30, 2014

We had a King Suite. VERY nice and comfortable. Great bathroom layout and room layout. Easy access to freeway. Easy walk to downtown and attractions. Only complaints are the noise of the roadways surrounding the hotel and the noise of the A/C unit. Breakfast very nice. Extremely helpful and attentive staff. I don't think you will find a better bargain and nicer accommodations near downtown San Antonio.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Carey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, May 1, 2014
Thank you for the heads up on the A/C, we'll take care of it...fantastic review and we look forward to having you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arkansas
2 reviews
4 of 5 bubbles Reviewed April 29, 2014

My wife and I, spent 3 days in San Antonio. This is a great hotel 3 blocks from the river walk and mall walking distance to all down town tour sites. Friendly service good breakfast. about the only thing not so good was the King bed but the room was nice definitely will come back. Also a Catholic church was 2 blocks from hotel.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mives
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, May 1, 2014
We're so glad everything was perfect for your stay, and look forward to seeing you back. Also happy you visited St. Paul's church...keep us in your prayers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these San Antonio hotels
Downtown
Comfort Suites Alamo/Riverwalk
Comfort Suites Alamo/Riverwalk
#13 of 354 in San Antonio
4.5 of 5 bubbles 1,077 reviews
Crockett Hotel
#23 of 354 in San Antonio
4.5 of 5 bubbles 1,771 reviews
Far West Side
BEST WESTERN PLUS Lackland Hotel & Suites
Show Prices
Show Prices
Show Prices
East Side
Home2 Suites by Hilton San Antonio Downtown - Riverwalk
East Side
Staybridge Suites Downtown San Antonio Convention Center
Show Prices
Show Prices
Show Prices

Been to BEST WESTERN PLUS Sunset Suites-Riverwalk? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Sunset Suites-Riverwalk

Property: BEST WESTERN PLUS Sunset Suites-Riverwalk
Address: 1103 East Commerce Street, San Antonio, TX 78205-3305
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#14 Romantic Hotel in San Antonio
#37 Business Hotel in San Antonio
#57 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Sunset Suites-Riverwalk 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Stay at the Best Western Sunset Suites Riverwalk in San Antonio, Texas. An all-suites boutique hotel offering comfortable, convenient downtown accommodations, free Internet access, on-site parking ($12.95+tax per day), vacation packages and easy access to San Antonio's best attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Orbitz, Cancelon, Priceline, HotelsforEveryone, Hotels.com, Best Western, Travelocity, TripOnline SA, getaroom.com and HotelQuickly so you can book your BEST WESTERN PLUS Sunset Suites-Riverwalk reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Sunset Suites - Riverwalk Hotel San Antonio
Best Western Riverwalk
Best Western San Antonio
San Antonio Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing