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“A pleasant stay”

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Best Western Plus Sunset Suites-Riverwalk
Ranked #48 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed March 15, 2013

I stayed for 8 nights at the hotel - which tells you that it can't have been too bad and, for the price it was pleasant enough. A few good points:
- The bed was very comfortable
- The staff were friendly
- There was a place to print at no cost
- There was a little shop open 24 hours to buy frozen meals, snacks etc.
- There was a microwave to heat up the food
- There was water and coffee available all day in the breakfast area
- The wifi was fast and free
- It was a short walk to the Riverwalk area and shops - I didn't have a car
- The room was clean and large

A few things that could be improved:
- Breakfast got a bit boring. Same fruit. Same breads. Same scrambled egg. Felt a bit "processed"
- Bedroom was dark even with all the lights on and even in the day time. Furnishings are dark and lighting "old-fashioned" so feels dark all the time. A bright overhead light would be good.
- They had a damp problem down the corridor so had a dehumidifier working all day and night for the first few days. Was a bit noisy although it was a "white" noise so didn't disrupt me too much

Something that may be a problem for some people is having to do the short walk under the highway to town. I didn't feel unsafe though, even at night (and am a woman travelling alone) and it was well lit, although deserted. However, I can understand how some people may want to be closer to Riverwalk and not have to do this walk.

Overall I enjoyed my stay.

  • Stayed: March 2013, traveled on business
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Thank Maxi_SA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this reviewResponded March 27, 2013

Thank you for the detailed feedback. We're overjoyed with the positives and completely agree with the fact that if you want to stay within safe walking distance to downtown, with free parking, our property would be the best choice. The suggestions we have taken to heart and will work to improve them...the pipe breakage that caused the damp flooring is a thing of the past, the carpeting has been replaced and the fans have disappeared :). We look forward to your return and hope to dazzle you once more with our friendly service.

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Reviewed March 14, 2013

We just returned from a great stay at the Best Western Plus in San Antonio. This hotel is extremely clean. I tend to be a bit picky when it comes to hotels. This one is great! It is a short walk to the riverwalk area. The breakfast is very good and the staff is very polite. I would recommend this hotel to anyone.

  • Stayed: March 2013, traveled with family
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Thank LRut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this reviewResponded March 27, 2013

No one is tougher than my mother when it comes to being picky about cleanliness, and I must admit I would be proud to have my mom stay at our property. Our staff's philosophy is to present the rooms as if their mother-in-law was coming to visit, and treat the guests as if they were their best friends...glad to say that they love coming to work and are overjoyed each time they read feedback such as yours. Thank you so much for your kind words.

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Reviewed March 14, 2013

One negative. A water pipe in the room opposite ours fractured and flooded the floor. At 6am 2 men appeared outside our room and placed a large, noisy fan on the floor to dry it. They then started a long and loud conversation for half an hour - with no concern about anyone they'd woken up and were keeping awake. The manager (we had to phone him up because he wasn't around) wasn't interested when we complained. The room was nice, the bed was comfortable and the people behind the reception desk were very helpful and friendly. It was also reasonably priced - probably because of the walk to get to the Alamo or the Riverwalk. I timed it and a fairly brisk walk will get you to the Riverwalk in 7 minutes and the Alamo in another 7. At first glance the walk does look a bit unsafe because you have to walk through the underpass of the Interstate, but after walking through a few times we agreed it was safe. The breakfast was about as adequate as all hotels/motels we stayed in during our 2 week USA road trip, but as a general comment the choice of cereal they all give is moderate, at best. Children's cereal, sugar frosties and Bran Flakes is about as good as it gets. If you like eggs then I hope you like them scrambled every single day because that's all we were offered on our trip.

  • Stayed: February 2013, traveled as a couple
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Thank jaguar7777777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this reviewResponded March 27, 2013

The water pipe break was out of this world and turned out to be more than a temporary fix, but we're glad to say that our wonderful guests were so understanding and our staff worked diligently to correct everything. We apologize for the inconvenience and thank you for your understanding. So glad you enjoyed the visit to San Antonio and the remainder of your stay at the property. We look forward to seeing you back very soon.

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A Best Western traveler
Owatonna, Minnesota, Usa
Reviewed March 11, 2013

Stayed: March 2013, traveled solo
Review collected in partnership with Best Western
3  Thank A Best Western traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
bestwesternsunset, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this reviewResponded March 13, 2013

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Reviewed March 9, 2013

We did a road trip around Texas and stayed here for three nights. We loved San Antonio and loved this hotel, it was probably our favourite place that we stayed in during the whole trip. It was easy to find, and close enough to the city centre to walk into which was great. We found the staff to be very friendly. The hotel had free parking which was a real bonus, and we didn't have any problems finding a space.

Yes, the rooms are a bit dark but this didn't spoil our enjoyment. The room facilities were great. We loved the look of the hotel, lots of wood and exposed brick, with solid wooden furniture. Our room faced the road but we did not hear traffic noise.

Breakfast was fine, although the morning of Thanksgiving it was busy and kept running out of items, and the waitress seemed a bit harassed but remained courteous throughout.

Close to shopping and attractions, we wouldn't hesitate in recommending this hotel, and hope that we can revisit again.

  • Stayed: November 2012, traveled as a couple
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Thank LondonTrout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this reviewResponded March 13, 2013

It's our favorite place to work :). We're glad you enjoyed your visit to our beautiful city and our gorgeous property...it is gorgeous, isn't it. Historic flare with all the current amenities, free parking and only two blocks from the Riverwalk. Please do come back and visit us again soon; we look forward to it.

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Reviewed March 5, 2013

The location was a 5 minute walk to the riverwalk, great location
the cleaniness of the hotel was truly sparkling !!
the staff at the front desk can answer any and all your questions, even wifi problems

  • Stayed: February 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank gittej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this reviewResponded March 13, 2013

Yay, we're so happy we lived up to your standards. I will let the Front Desk know that all the boring meetings they attended on the local sights and attractions was for good use. Housekeeping will not be left out, we have the greatest staff all around and I thank them each day for the care and love they put into their work. See you back soon.

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Reviewed March 5, 2013

Stayed 1 night in room 203.
Pleasant and friendly staff.
The hotel is right next to the freeway, which made it easy to find. But once inside you would never know as there is no noise. Free parking.
The room was nice and spacious with a comfortable bed. Only negative in this regard was the size of the pillows – they were more like what I would call a cushion for the couch rather than a pillow.
Easy walk to the Riverwalk, Alamo, etc.
A storm rolled in late in the afternoon so we decided to stay in for the night and had a pizza delivered. It was a pleasant change to find a hotel in our price range which we actually enjoyed spending time in.
Highly recommended.

  • Stayed: September 2012, traveled as a couple
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Thank Biggie_E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this reviewResponded March 13, 2013

Thank you for your feedback. We are so glad you enjoyed your stay. We hate to brag but thanks to great customers who let us know how we perform, we hear so much feedback about our guest room furnishings; solid oak mission-style furniture and tiffany lighting in the rooms, hard wood floors and brass ceiling tiles in the public areas...and so much more. Great to have served you and we look forward to seeing you again soon.

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Additional Information about Best Western Plus Sunset Suites-Riverwalk

Address: 1103 E Commerce St, San Antonio, TX 78205-3305
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#14 Romantic Hotel in San Antonio
#37 Business Hotel in San Antonio
#51 Family Hotel in San Antonio
Price Range: $114 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Sunset Suites-Riverwalk 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Stay at the Best Western Sunset Suites Riverwalk in San Antonio, Texas. An all-suites boutique hotel offering comfortable, convenient downtown accommodations, free Internet access, on-site parking ($12.95+tax per day), vacation packages and easy access to San Antonio's best attractions. ... more   less 
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Also Known As:
Best Western Sunset Suites - Riverwalk Hotel San Antonio
Best Western Riverwalk
Best Western San Antonio
San Antonio Best Western

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