This was my first time on a segway and I would definitely go again. I had made reservations ahead of time and was told to be there 15 minutes early so they could go over the rules and it wouldn't cut into usage time. No one showed up. I called their number and so did another group waiting. Finally someone came and said that the tour guide hadn't showed up and he was sorry. He gave everyone a quick try and the rules, a bottle of water, helmet and we were good to go. Finally about 45 minutes after we should have started, we were on our way. We zipped along the sidewalks of San Antonio and had a brief history along the way. Made a couple of brief stops. All in all, we got our 2.5 hours of time, just a bit delayed. The segways have a small backpack on the handle to put things in.