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“No real problems, but nothing special. Good location.” 3 of 5 stars
Review of Hampton Inn San Antonio Downtown (River Walk)

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Hampton Inn San Antonio Downtown (River Walk)
Ranked #51 of 359 Hotels in San Antonio
Spring, Texas
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“No real problems, but nothing special. Good location.”
3 of 5 stars Reviewed March 18, 2013

Stayed here on airline points based on fairly good reviews. The location was convenient. We walked to The Alamo and River Walk. The room was nothing special. Carpet was a little sticky. Shower rod sagged and curtain wouldn't stay closed. Parking anywhere on property was $15 + taxes. We avoided parking fees elsewhere by walking. Check in was 4:00 PM and front desk would not accept an early check-in. They did allow us to pre-check-in and gave us our parking pass a couple hours early which helped. Parked inside the gate once we got our room keys. The place was totally packed at breakfast but there was plenty on the continental buffet. Will probably look at other options next time, but would not rule out staying here again.

Room Tip: Double beds are not queen beds!
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Stacey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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774 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • French first
  • German first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Houston, Texas
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed March 18, 2013

A perfect place to be..Just a walkby to the riverwalk, IMAX, and more....About 8 minutes walk to the riverwalk area from the hotel, so it was just nice. Good value, nice services, room kept clean & great breakfast for sure.

Just one comment that I hope the hotel could improve is on their luggage trolley policy. They let the guest hold on to the trolley at their room, which make the new checked-in guest (which is me) difficult to move my 4 (four) big luggage from my car to the room. I've constantly asked the desk for the trolley, but they keep sayinig that the guests already hold on to the trolley in their room for their check out at the next morning (what??). So I went back & forward to my car & room for 3 times.

I think all trolley must be available at the front desk every time, every guest must return it back after they used it. So other than that everything else was good, so 4 ratings from me for that (could be 5 if not for the trolley problem).

  • Stayed March 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank tomcatt07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayland, Massachusetts, United States
Level Contributor
7 reviews
3 hotel reviews
4 of 5 stars Reviewed March 17, 2013

Stayed at this hotel when in SanAntonio for large scientific convention. I wanted better value than the expensive hotels next to convention center. Short walk to the convention center, riverwalk, Alamo. I was there the same week as school break, so the hotel and city were very busy. Housekeeping was still cleaning rooms when I arrived late Sunday afternoon. Some guests had to wait for a room (families who wanted rooms close together). Reception checked to see what rooms were cleaned, and got me a room right away. Room was very large with good work area. Breakfast was the standard Hampton Inn fare. Nothing exotic. But good enough to avoid expensive breakfast in a restaurant. Coffee and cold lemon / orange water all day in the lobby was a nice touch (temps were hot this week). I would stay again, and did not have the problems mentioned by other guests.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank MCD01778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salina, Kansas
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed March 14, 2013

I have been consistently pleased with Hampton Inn since I started staying with them a couple of years ago, and San Antonio Riverwalk was no exception. I still love the beds and pillows, and this was a rather large room with a good layout. I only wish they would have more low-carb fare on their breakfast bar, as I eat low-carb. Great coffee though! Staff was helpful, as I checked in late at night, and was able to stow some luggage after check-out while waiting for a friend to pick me up. Best part?? Walking distance to all the River Walk attractions. I would definitely stay there again!

Room Tip: Rooms on south side so you can see the sun!
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  • Stayed January 2013, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank kssnflwr69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
1 review
3 of 5 stars Reviewed March 14, 2013

Bathroom shelves were you placed towels were very dusty. room did not have a great smell and the bathroom needed to be clean a little better. Hallways noisy were you could hear doors being slammed all night...

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Chug247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben O, Manager at Hampton Inn San Antonio Downtown (River Walk), responded to this review, April 23, 2013
I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us and I have addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments.

Ruben Ortega
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midland, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 11, 2013

You know how the Hampton prides themselves on the beds. This Hampton has old beds. You could feel the springs on your body. This is the primiary reason why I stay at the Hampton because of their beds, and this time the bed was horrible.

Everything else was great. So if you don't mind that ... Then it was good.

The breakfast was good and the staff was nice.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank A P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheridan, Wyoming, United States
1 review
3 of 5 stars Reviewed March 9, 2013

hotel was close to many restaurants, shopping & tourist spots.

only problems were hallway noise and neighbor's noise in the middle of the night, and no connectivity to internet, which was reported within an hour of our checking in, and was supposedly an at&t problem & was never resolved.

management could have followed up with at&t and resolved problem, and checked to be sure it was fixed. we were there two days, which should have been ample time to fix internet problem.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Gail L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn San Antonio Downtown (River Walk)

Property: Hampton Inn San Antonio Downtown (River Walk)
Address: 414 Bowie St, San Antonio, TX 78205-2016
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#54 Business Hotel in San Antonio
#70 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn San Antonio Downtown (River Walk) 2.5*
Number of rooms: 169
Official Description (provided by the hotel):
Located just 2 blocks from the River Walk, Rivercenter Mall,and the Henry B. Gonzalez Convention Center. Around the corner from the Alamo, the Hampton Inn San Antonio-Downtown (River Walk Area) is ten minutes from the San Antonio International Airport. Settle into a comfortable guest room with thoughtful amenities for work and relaxation. Enjoy free high-speed internet access, type away on the handy lap desk or curl up in front of the in-room TV. Start the day right with Hampton's free hot breakfast served daily from 6a to 10a. Stay connected on the lobby computer with free high-speed internet, fax and photocopying. Enjoy a workout in the fitness center or swim in the pool. ... more   less 
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Also Known As:
Hampton Inn San Antonio Downtown (River Walk) Hotel San Antonio
Hampton Inn Downtown San Antonio
San Antonio Hampton Inn

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