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“Nice exterior Interior needs attention”

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Hilton San Antonio Hill Country
Ranked #80 of 358 Hotels in San Antonio
Reviewed February 22, 2014

Very nice exterior and great patio and pool area. However, my room was small and was filled up with oversize desk. Room interior needs to be touched up. Restaurant and bar seems to be short staffed. The exercise room had 3 of 5 treadmills out of order. Breakfast buffet ran out of food and there was a wait to be seated. I'll think twice about returning.

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  • Stayed: February 2014, traveled as a couple
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Thank themanstan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,107 - 1,113 of 1,687 reviews

Reviewed February 19, 2014 via mobile

I must first admit that I am not a fan of Hilton and will avoid staying at a Hilton property whenever possible, and this hotel is in line with what I find common at Hilton. What is the same is that it is an older hotel that is not very clean. The windows are so dirty that it is hard to see out of them. The bathtub is stained and has parts from the jets that are broken off and missing. The shower has a nice rain shower head from the ceiling, but the tile shelf has come off the wall and there is a wide gap in the tile that needs to be fixed. The lights in the bathroom are different, with a mixture of soft white and bright white bulbs. Not something most people would probably notice, but an example of how Hilton fails to pay attention to detail to ensure an exceptional customer experience. Pool area is drab even though there are three pools. Play area consists of just one slide. Best thing might be the fire pits and s'more kits available for sale. I travel every week for work, and admit to being a hotel snob. Would I stay here again? No. However, this would be a good hotel for a casual traveler who doesn't prefer a clean modern hotel. If you have the money, I'd suggest the JW Marriott Resort.

Stayed: February 2014, traveled on business
2  Thank DaphneBernstein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2014

The front desk staff is helpful, friendly, attentive and efficient. The appearance of the grounds and lobby are fine. Room furniture is decent but housekeeping left a bit to be desired. Close enough to the airport and Sea World and not too far from restaurants. HVAC was loud and too cool but the beds were comfortable enough. Fair at the promotional price we received but I would not recommend at full price.

  • Stayed: February 2014, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Rebekah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2014

My wife and I stayed in this hotel for 8 nights. We came to Texas to visit my mother who passed away while we were there and we stayed for the funeral. The staff could not have been more supportive. The facility is very nice and clean. The rooms are spacious and well-maintained. The staff is courteous and prompt. We will stay at this hotel again.

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank WilliamLP5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2014

We had a fabulous weekend here. Every single person/employee was so pleasant. We loved the pool area- there were 2! A cute little playground and basketball court too. They had a Disney movie last night out back by the pools and the numerous fire pits. I will definitely be staying here again!
PS- much more affordable than neighboring hotels.

Stayed: February 2014, traveled with family
1  Thank wannatraveltexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1
Reviewed February 13, 2014

This is a great hotel, far exceeds the expectations and well above the local standard, Would recommend this hotel for families and business traveler. Great staff, comfortable rooms good food if you need it.

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2014

Great hotel, a little pricey but overall it was nice. Some of the staff members need help with their attitudes and need to know how to do the job of the front desk. But overall it was a great stay and the rooms, room service and other things were great.

  • Stayed: February 2014, traveled with friends
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Review collected in partnership with Hilton Hotels & Resorts
Thank & Mrs M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton San Antonio Hill Country

Address: 9800 Westover Hills Blvd, San Antonio, TX 78251-4125
Phone Number:
Location: United States > Texas > San Antonio > Far West Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in San Antonio
#19 Luxury Hotel in San Antonio
#54 Family Hotel in San Antonio
#60 Business Hotel in San Antonio
Price Range: $136 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton San Antonio Hill Country 4*
Number of rooms: 227
Official Description (provided by the hotel):
Take in the views of beautiful courtyards, indigenous plants and landscaping at the Hilton San Antonio Hill Country. Relax at our hotel near SeaWorld, and enjoy the massive flagstone fireplace and cozy chairs. Conveniently located in one of San Antonio's premier communities, our Hill Country hotel is close to San Antonio attractions including Fiesta Texas, dining, and golf.Settle into a comfy room or suite with warm, Texas ranch-style decor. Find down-filled comforters, marble bathrooms, 32-inch LCD HDTVs and WiFi access. Spread out and get more room during your stay with our 50 spacious one bedroom suites featuring rainforest showers and garden tubs with spa jets. ... more   less 
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Also Known As:
Hilton San Antonio Hill Country Hotel San Antonio
Hilton San Antonio Hill Country Hotel And Spa
Hilton Hotel San Antonio
Radisson San Antonio
Radisson Hill Country Resort
San Antonio Radisson

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