My family and I had reserved a 1 bedroom suite for the week. The hotel is very close to Seaworld which was very nice. I called the hotel while visiting the riverwalk and asked if our room would be ready and to inform the staff that we would be checking in a couple of hours after "check-in time".
Once we arrived at the hotel we found the room was not ready, (about 2 hours after check-in time). There was obviously something going on as there was another family who had been waiting for over an hour for their room and were asking the staff if they could at least get a room to change in so they could enjoy the pool while they waited. The husband was not pleased and was getting very vocal.
I was informed our room would be ready in about 15 minutes. In about 25 minutes the room was available and we went up to the room. The room size was nice but the floors were dirty, the bedding had a very large iron burn in the comforter, and the shower had a beetle in it along with the caulking was molded very bad and was in need of being redone.
My wife and I chose to leave the hotel and take our chances without reservations at another hotel nearby.
The staff was very nice and did allow us to cancel the room without being charged and seemed understanding of the situation.
The lobby is also very warm, both myself and the desk clerk were sweating while just standing still. The lobby also houses the restaurant/bar area so I could not imagine being able to enjoy myself in that room.
- Official Description (provided by the hotel):
- Conveniently located in one of San Antonio's premier communities, Hill Country Hotel & Spa is close to San Antonio attractions such as SeaWorld, Fiesta Texas, dining and golf.Take in the views of beautiful courtyards, indigenous plants and lush landscaping at the Hilton San Antonio Hill Country Hotel & Spa. Appreciate a hotel that fosters a relaxed atmosphere featuring a massive flagstone fireplace and cozy sofas. ... more less
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- Also Known As:
- Hilton San Antonio Hill Country Hotel San Antonio
- Hilton San Antonio Hill Country Hotel And Spa
- Hilton Hotel San Antonio
- Radisson San Antonio
- Radisson Hill Country Resort
- San Antonio Radisson