I'm starting off this review with what the heck is up with Winter Storm Boreas?!?!
I was unsure if we should stay here or not based on some of the other reviews but I'm happy we stayed.
When I last checked the weather San Antonio was going to have great weather. We were going to have a wonderful trip to Sea World, see The Alamo, Downtown River walk - be a real tourist. :) They closed Sea World for the two days we were going to visit, River Walk was a ghost town, and The Alamo was freezing but worth it!
We get into Red Roof Inn and it's freezing - we're from Florida so anything below 65 is freezing to us but with the windchill factor it was in the 30's. Yikes!!!
Check in was so simple - Jessica was really nice. But then she went the extra step. I went downstairs to see if they had any hot cocoa - they had coffee and tea (you'll see their step up in the photos) but no hot cocoa. Jessica asked if she could help me find anything and I informed her I was just curious if they had any hot cocoa out because it's was freezing outside. She gave me one of hers to share. It was a simple, yet thoughtful gesture that made the difference. She was on night watch for a couple nights so it was nice to see a familiar face.
She pointed us in the right direction to get some winter clothes and we really felt right at home which was nice.
We heard her check other clients in from single people to families and she was the same way with everyone - she made them feel at home and welcome. I thought the other girls was nice but Jessica simply went the extra mile and she spoiled us in what to expect at other Red Roof Inns.
Our room was great - nice and large. The only complaint we had was the room was not cleaned properly. There was smudges on the desk where the previous occupant had coffee and some sort of food. I've expected this with RR just because house keeping is not what it should be and I carry beach wipes to wipe down everything so to us not a big deal since I pre-clean the room but it might be a huge deal to someone else. Linens were in good condition. Mini fridge and microwave was clean. The heater didn't work well but we chalked that up to it being so cold. The sprinkler was going for 2 days straight. The maintenance man was off for a couple days so he had a "to do" list when he got back. The water didn't drain out of our tub well and when you took a shower you had standing water up to your ankles. We reported this again on check out and they were going to fix it.
One thing that was really nice about this RR is their pool is ADA accessible - you'll see it in the photos.
We will stay here again - no doubt about it and we look forward to our next trip.
Just a heads up for others that might check in here - next to the property is a sea food restaurant with a bar/night club - so I would suggest getting an inside room if you're staying on the weekends. We were here Sunday - Tuesday so no issues with us but we had an inside room.
We did inform the front desk on how wonderful Jessica was an the maintenance issues and they were going to take care of it.
Happy Travels everyone!
- Official Description (provided by the hotel):
- Red Roof Inn San Antonio - SeaWorld/Northwest is a pet friendly, family friendly hotel. This hotel is close to Sea World San Antonio. The hotel is also near San Antonio Intl Airport (SAT), I-410 and close to Six Flags Fiesta Texas, St. Mary's University, the Alamo, Freeman Coliseum and the ATT Center. This hotel is also conveniently located near San Fernando Cathedral, the RiverWalk, La Cantera Golf Course, Fort Sam Houston, Lackland Air Force Base and Ingram Park Mall. Whether you’re flying into San Antonio International Airport or driving, our easy to find location and amenities make Red Roof San Antonio - SeaWorld/ Northwest a great choice for both families and business travelers. Try our Superior King rooms--larger than our standard rooms, and offering more amenities such as in-room coffee, a microwave & refrigerator. Families vacationing in San Antonio should check out our Deluxe Double Rooms that have 2 full size beds, a microwave & refrigerator. All rooms offer free WiFi, in-room safes and flat screen TVs with “On Command Video” and a selection of free TV channels, pay-to-view premium channels, movies, music and games. Our hotel has a friendly bilingual staff who speak both Spanish and English, interior and exterior corridors, fitness facility, outdoor pool, and weekly rates available. Enjoy our complimentary coffeehouse-style coffee and tea in the lobby. One well-behaved pet per room is welcome. ... more less
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- Also Known As:
- Red Roof Inn San Antonio West Sea World Hotel San Antonio
- San Antonio Red Roof Inn