Trying to do things in the right way, I called from Mexico to cancel my reservation in this hotel (about 12 hrs prior to arrival) and the person in charge, first of all, didn't want to tell me his name, then he told me that he was going to charge my credit card for two nights. I tried to explain that normally hotels has a one night charge policy for no show or cancellation, but he, in a very rude, mean and unpolite manner, told me that "...in his country and in his hotel, he could make the rules and because he said so, he could charge 2 nights or more if he wanted to..." and also told me that because I'm mexican, my complaints didn't apply in the USA...
As you can see, this is very discriminatory, racist and totally unacceptable treatment from the manager-owner in this hotel. Currently, I'm trying to address this issue with the right people in this company and If I need to, I will contact the CEO until I get a satisfactory explanation about this mistreatment
In the meanwhile, at least for all my connationals, I'm recommending to stay away from this company and to tell others about this.
- Official Description (provided by the hotel):
- Welcome to Americas Best Value Inn Medical Center of San Antonio, Texas. Located in the northern part of south Texas, San Antonio is the epicenter of Tejano culture and Texas tourism. It is famous for Spanish missions, the Alamo, the River Walk, and the Tower of the Americas. San Antonio is home to the South Texas Medical Center, Norris Conference Centers, San Antonio Spurs, and the annual San Antonio Stock Show and Rodeo. Six Flags Fiesta Texas, San Antonio Museum of Arts, Kelly Air Force Base, San Antonio Children's Museum, Ripley's Believe It or Not, San Antonio Zoo, and the Botanical Gardens are all less than a 10 minute drive from our hotel. Local restaurants within walking distance include Jim's Restaurant, Turquoise Grill, and Denny's, Taqueria -Rodeo-Jalisco Mexican Restaurant, Jack in Box, and Luby's. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Priceline, Hotels.com, Booking.com, Orbitz, Hotwire, Travelocity, TripOnline SA and Cancelon so you can book your Americas Best Value Inn - Medical Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.