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Holiday Inn Express San Antonio Airport North
Ranked #180 of 354 Hotels in San Antonio
Nashville, Tennessee
Level Contributor
113 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Good hotel”
Reviewed April 16, 2014

This Holiday Inn Express is older than the one I stayed at in Selma, just outside of San Antonio. It was updated, but it was showing a little age. It is near lots of restaurants. The manager was very friendly. My room was quiet and comfortable.

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OrindaLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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60 reviews from our community

Traveler rating
    15
    22
    13
    3
    7
See reviews for
21
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Aberdeen, Mississippi
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 7, 2014

Our filght out of SAN was cancelled so we were stuck overnight. This hotel was booked for us by a third party. We found the accomodations to be on par with others in this price range. We found the front desk staff to be friendly and check in and check out was not a problem. They do have a happy hour in the evening, although we did not attend as we went to The Barn Door for steak.

The room was clean, bed comfortable, flat screen had plenty to watch, including HBO. NO funny smells or mystery stains present. Our bath was also spotless.

We did not use the comp breakfast as we checked out at 4AM for our flight home

I would recommend this hotel to a friend

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Texas
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 3, 2013

I have seriously never talked with a hotel Manager that is as rude as the General Manager "Versha" at this Holiday Inn Express. I guess she is the one who trained "Rebecca" the Team Lead because she was just as unhelpful and rude as well. Neither one of them wanted to accept my reservation. I don't see this hotel being successful as long as the two of them are working there. I hope their Owner see's this and realizes how much they are ruining the hotel.

Room Tip: Yeah.... book at any other hotel!!
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brandon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express San Antonio Airport North, responded to this review, December 19, 2013
Dear Brandon B,

Thank you for writing a review on TripAdvisor. The incident you described is not a common occurrence at the hotel. We will be addressing the matter with the respective departments. We know you have many choices when it comes to lodging and we hope your future travel plans will continue to include IHG.

Sincerely,


Myrna M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corpus Christi, Texas
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 12, 2013

Sorry, but this time I got a room that was average and the bathroom had a really strong smell of urine- I've stayed here several times and never had that problem, but this time? Sheesh, I didn't even want to go into that room. The breakfast is good, the staff friendly- maybe it's deep cleaning time for the toilets!

Room Tip: Throw the room back to the service desk if it smells, apparently they will respond!
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeeEll57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express San Antonio Airport North, responded to this review, November 27, 2013
Dear DeeEll57,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the smell prevented you from fully enjoying your experience during this visit. We take all of the reviews we receive very seriously. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 4, 2013

stayed here for a week on business trip. Loved the lobby which is nicely decorated! Good breakfast, every day House keeping, snack room, good location & neatly maintained. I wouldn't expect much for what I paid.

Stayed October 2013, traveled on business
Helpful?
Thank ghkumar87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
136 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed October 18, 2013

Small express tucked into a postage stamp lot behind business's. Room was a typical Holiday Inn Express room. Thin floors though, walking could be heard with heavy feet. Lots of cautions about crime on a laminated card in the room. One of the 2 entrances is locked down after dark which confirms there are problems! Never saw anything the 3 days I stayed there, but it is a warning. Hotel is terribly located, next to one of the worst highways in San Antonio! No exits near hotel so pay close attention to GPS when arriving! Plenty of places to eat on either side of the highway. There's a place to eat like every 4 feet! 5 minutes from the airport, a good distance from downtown though.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maxepr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
278 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 456 helpful votes
Reviewed September 21, 2013

I have written over 150 reviews on Trip Advisor; I hope you find my review helpful.

First, do NOT trust your I-phone's navigation to get you here...it thinks this hotel is across the highway.

To be honest, I am a regular Marriott customer, but chose this hotel trying to save a few bucks. There's a reason for the expression: "You get what you pay for..."

I pre-paid for 2 rooms on Hotwire.com for about $72 a night. I was traveling with my wife and 3 children. Upon arrival, I asked if one of my rooms could have a king-sized bed. I was told they were sold out of king rooms but they had a "king executive" available for a $40 upcharge per night. However, on their own website, the difference in price is $20. I think this is an unacceptable practice. The difference in price should be consistent with that is advertised.

The people working the front desk are not hospitable...I am not sure why they are in the hospitality industry. Nobody ever smiled nor greeted us on any occasion.

The beds were hard and uncomfortable.

The TVs have a weird programming, for example, CNN is "35.0". But if you just press in "35" you will get "35.1" which is an "infomercial channel". Took us several attempts to get CNN...just not intuitive.

The Coffee was watery.

The breakfast was ok...with sausages and eggs among the hot food available.

There is no local newspaper available...if you are here on the weekend, you are stuck with an old USA Today edition.

The bathroom fixtures are dated and the water pressure is poor.

Overall, since nobody at the front desk was nice or smiled, I wouldn't return just for that. Add in the fact their inconsistent policy on up-charges, I would never reward this hotel or its chain again.

Room Tip: Try a Marriott property instead
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stevetanyaTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express San Antonio Airport North, responded to this review, October 6, 2013
Dear stevetanyaTexas,

Thank you for your review. All our guest comments are valuable and we consider them seriously in the consistent endeavor to improve the quality of our products and service.

We read with much concern about the unpleasant experience that you have encountered during your previous stay with us. I sincerely apologize for we fell below your expectations with regard to the room condition and for the poor customer care that you received. Further, I am truly sorry for the issues you had with our rates. We endeavor to meet all guests’ expectations at all times and regret that we failed on this instance.

We are hospitality professionals who pride ourselves on delivering world class a world class experience. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests and at the same time provides us with an opportunity to improve our standards. Thank you again for your comments.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express San Antonio Airport North

Property: Holiday Inn Express San Antonio Airport North
Address: 16315 San Pedro Ave, San Antonio, TX 78232-2236
Phone Number:
Location: United States > Texas > San Antonio > Far North Central
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #180 of 354 Hotels in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express San Antonio Airport North 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites San Antonio Airport North offers 67 hotel Rooms and Suites, all equipped with refrigerator, microwave, coffee maker, iron and ironing board, hairdryer, work desk, 2 phones, one is a speaker phone. The hotel is just 5 miles from the airport and minutes from all of San Antonio's attractions. There is also complimentary high speed Internet access in all of the rooms and suites. Suites are equipped with all of the above, plus sleeper sofa. Upgraded suites with whirlpools are available. Included in the price of the room is a continental breakfast, consisting of cinnamon rolls, biscuits & sausage gravy, pastries, cereal, bagels, breads, fruit, yogurt, juices, teas, and coffee. On property we have: a 24-hour gift shop and convenience store; a 24-hour business center complete with fax, copier, PC, printer, and high speed Internet access; exercise facilities and sauna; heated outdoor pool and hot tub; guest laundry facilities; and complimentary airport shuttle. We are equidistant from both the downtown attractions (like the Riverwalk and the Alamo), and the two major theme parks (Sea World and Six Flags Fiesta Texas). We are only minutes from world class golf and shopping, as well as a variety of restaurants, movie theaters, and other leisure activities. ... more   less 
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Also Known As:
Holiday Inn Express San Antonio Airport North Hotel San Antonio
Holiday Inn San Antonio
San Antonio Holiday Inn

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