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“the Tropicano is OK... Staff was little empathetic...” 2 of 5 stars
Review of El Tropicano Riverwalk Hotel

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El Tropicano Riverwalk Hotel
3.0 of 5 Motel   |   110 Lexington Ave, San Antonio, TX 78205-1313 (East Side)   |  
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Hotel website
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Hotel amenities
Special Offer
Savings + Breakfast for 2
Ranked #128 of 358 Hotels in San Antonio
Ft Worth
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“the Tropicano is OK... Staff was little empathetic...”
2 of 5 stars Reviewed September 3, 2013

Spent 4 days and 3 nights at the El Tropicano Riverwalk in San Anotnio over Labor Day weekend 2013. The facilities are clearly dated, although clean. The parking is cumbersome. Sometimes there is valet parking and sometimes there is not. When there is, they block the entrance to the parking lot with cones and it creates a huge traffic jam at the front of the hotel. The front desk staff was "disinterested" in helping you check in. The path to our room had been reserved with a priovate family reunion, a nd there was no way to ge to our room on check-in except to wheel the cart with all our suitcases through the pool area. The front room staff failed to mention this when we checked in and it caused us to wander around trying to find our room for some time. On Sunday, we left the room at 9:00 AM and toured San Antonio until 5:45 PM. After a scorching day in town, we were ready to relax in a cool room. Unfortunately, our room had still not been serviced at 5:45 when we arrived. That was very cumbersome. The staff offered to clean it then, but we wanted to USE the room at 6 PM, not wait to have it cleaned. The front desk staff was unfamiliar with many of the questions about directions to various downtown attractions on the several times we bothered to ask them, and hte hotel is about a 20 minute walk along the riverfront to the restaurants and business establishments on the River Walk. All in all.. it was.. OK.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Randy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (260)
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English first
Los Angeles, California
Level Contributor
126 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 stars Reviewed August 25, 2013

I found this hotel on line. The photos looked beautiful. They said they are right on the river walk and the hotel had been recently updated..I also read they offered room servive and a restaurant.Well, I arrived very late, but had requested a room with a view of the river or the pool. They said they were very full but could give me a room with a pool view. Well my pool view turned out to be a view of a glass stairwell, no pool view. I asked if the bar or restaurant were open, no restaurant and bar was closed. I went to get ice for my room, ice machine was broken. I had to walk up one floor to get ice. In the room the desk light was unplugged, so I crawled around on the floor looking to find a place to plug it in. The bedside lamp shade was broken, and hanging on to the wire by a piece of tape. They advetise wifi hotel wide. Well I could get the wifi to work in my room. I called to notify them, and they just said said, well the system must be overloaded, maybe it can be fixed tomorrow. I literally had to go outside my room and sit on a neighbor patio chair to get a signal that worked. I asked for a room change, no rooms, when told about the ice machine they said they were aware and working on it. The restaurant turned out to be a morning only buffet breakfast, unappetizing to me, for $10. The bar does serve some food, chicken wings, etc, but closes by 10pm, never tried anything there. If I had not prepaid the room, I would have looked for another place to stay. Oh, yes, they are on the river walk, which is beautiful, but this hotel is quite a walk south of where all the shops, alamo, other attraction are located downtown. I would not stay here again.

  • Stayed August 2013, traveled solo
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank mayalavender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these San Antonio hotels

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 23, 2013 via mobile

I would stay here again, the lobby is beautiful they had live music. The rooms are smaller but functional. There was a refrigerator and microwave in the room, very useful when traveling with children. Our room was near the pool, access to pool was easy. The gym has awesome equipment all brand new machines. They have towels and purell wipes to wipe down the machines.



  • Stayed August 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank astridmichel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 19, 2013

I have stayed at The El Tropicana on several occasions. The level of customer service from reservations,front desk,staff and dinning is exceptional!!!It has become a home away from home.It is close to all the major attractions, with the option to take advantage of it's resort type atmosphere to just lounge around the hotel and pool and relax .I Highly recommend the El Tropicana!!!

Room Tip: Upper level rooms quieter.Pool side is fun and is quiet after 11PM
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 14, 2013

Uopn arrivial at rte hotel, my husband abnd i was a little taken back from teh location. we checked in & the king room that we reserved was not available so they gave us another room, queen. That room was not at all to our liking. after changing rooms again, it was great things from there! the room was huge , with a great view of the Riverwalk. very quiet & literally minutes from everything. the Tikki Bar and Breakfast was fantastic as well. we will definitely stay there again!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Easytobook.com

Helpful?
2 Thank Tonya I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dawsonville, Georgia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 9, 2013

A young lady by the name of Carla at the front desk was warm and friendly. If we should stay there again, it will be because of her. Our room was great and the food in the restaurant was great. Each day the room was cleaned. We would stay there again.

Room Tip: Rooms around the pool are noisey at night on the weekend.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Daniel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
63 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed August 8, 2013

The hotel is located on the river but it is a bit of a walk to the center of the river walk action. The walk is nice though, but you probably wouldn't want to walk alone in the dark. The river taxi does come right up to the hotel although I did not personally take it.
Upon checking in the hotel gave us free drink tickets for each night and we enjoyed drinking a beer on the terrace overlooking the river. The lobby décor is a little dated and kitschy but what do you expect from a hotel named El Tropicano in San Antonio, Texas. The included breakfast each morning was tasty and had a lot of options and variety.
The rooms are similar to a typical chain hotel with similar pricing. They are comfortable and clean with up to date bathroom fixtures. The hotel has a pool in the center, but the whole area looks dated.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank SegaSam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Tropicano Riverwalk Hotel

Property: El Tropicano Riverwalk Hotel
Address: 110 Lexington Ave, San Antonio, TX 78205-1313
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #128 of 358 Hotels in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — El Tropicano Riverwalk Hotel 3*
Number of rooms: 306
Official Description (provided by the hotel):
Premier hotel on the San Antonio Riverwalk boasts premium amenities. Indulge yourself at the Holiday Inn El Tropicano Riverwalk Hotel in downtown San Antonio. Our tropical hotel is conveniently located near many downtown entertainment and business destinations. As your family arrives at this downtown San Antonio hotel, you will be welcomed by a gleaming mosaic of over 300,000 gorgeous glass tiles, as well as beautiful Mexican art. Situated at the start of the Museum Reach of the San Antonio Riverwalk, our hotel is convenient to local attractions including the Alamo, Tower of the Americas, Market Square, San Antonio Zoo and the Alamodome. You can catch the trolley from our hotel to your destination. Corporate travelers can appreciate the convenience of our San Antonio Riverwalk accommodations with easy access to the San Antonio International Airport, Henry B. Gonzales Center and companies such as Bank of America, AT & T, American Payroll, USAA, Valero Energy and Kinetic Concepts. We also provide business services including faxing, copying, printing and free high-speed Internet access. While lodging at our hotel in downtown San Antonio, see toucans in our aviary, visit our on-call massage therapist, exercise in the 3,000 square foot STRIVE Fitness Studio, swim in the out door heated pool or dine at our full-service restaurant and bar, where kids eat for free. ... more   less 
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Also Known As:
Holiday Inn San Antonio
San Antonio Holiday Inn

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