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“Great deal for the price”

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Home2 Suites by Hilton San Antonio Downtown - Riverwalk
Ranked #31 of 357 Hotels in San Antonio
Certificate of Excellence
Reviewed September 5, 2013

Home2 Suites San Antonio is a great alternative to the more expensive Riverwalk chains that charge a small fortune for kennel-sized rooms overlooking the creek. There are puts and trades to consider with Home2 Suites, but if you're looking for clean, spacious rooms with a great downtown location that's an easy walk to the Alamo, the Riverwalk and the convention center, this hotel rocks.

The cons: As mentioned by previous reviewers, there's a truly funky smell in the lobby that's worthy of a hazmat team investigation. The "breakfast buffet" is seriously lacking of anything healthy – starch and more starch. The coffee tastes like USAIR leftover grounds. The layout for the "buffet" is reminiscent of a college cafeteria – skip breakfast and avoid the lobby in general.

Also on the con side is the bizarre, industrial building air conditioning vent in each room. The "free earplugs available" note on the desk in the room should have been a clue (another reviewer also mentioned this odd engineering fiasco). In addition to the room's own AC/thermostat, which works fine, there's a weird AC system tied to the building that triggers a jet engine duct system every hour or so. The thunderous noise is unnerving until you get used to it, then it's just like being at a hotel near the runways at O'Hare. A true road warrior can block out this sort of distraction, but if you're a light sleeper or are alarmed by sudden industrial wind tunnel noises, you may want to find a different hotel.

The pros: the rooms are large and have a functional kitchen. This is huge for the business traveler or the family on holiday. The full-sized refrigerator, large microwave and stocked plates, bowls and utensils are a great benefit if you like to occasionally eat on your own, in your room.

There's good electricity in the room – enough outlets for the business traveler. The TV selection is very limited but the TV itself is built to accommodate almost any plug-in – if you have the cables, you can run HDMI or other sources from your laptop into the TV. The hotel WiFi is good – 2.2 MB from SpeedTest – slightly above average and acceptable for basic connectivity. San Antonio itself is under an AT&T cloud/hotspot umbrella – if you have AT&T on your devices, you can get up to 8MB.

The hotel is big on being a "green" property. The "light cleaning" notices worried me until I realized that this hotel's "light cleaning" is just as good as most chain's daily services. They don't change the sheets every day, but they do come in and make the bed, take out the garbage and leave fresh towels. They also vacuum and tidy up – pretty much the same as any major chain – the only difference is no fresh sheets each day. They also place recycle containers near the elevators – a nice touch for those of use who want to save the planet.

The hotel staff is young and polite. Very nice folks that make the place feel comfortable and pleasant. If you're looking for a less expensive alternative to the Riverwalk properties, this is a great choice. The many small perks make it a deal for the price.

Room Tip: Corner rooms have the best views.
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  • Stayed: September 2013, traveled on business
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Thank TechPAO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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881 - 887 of 1,101 reviews

Reviewed September 3, 2013

This hotel is in a nice location. Within walking distance of the Riverwalk. Staff was very friendly. It looked very nice, clean, and modern, but if you looked closely you could see they just tried to modernize an old hotel. Free breakfast was ok.

  • Stayed: March 2013, traveled with friends
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Thank Aka_Margo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

Hotel is well priced, good location and is very modern. Overall had a good stay and the staff was friendly and accomodating. Breakfast was good and very healthy. Rooms were very large and the internet speed was very fast.

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Home2 Suites by Hilton
Thank Guido S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2013

Our stay there wa pleasant until we discover a big bloody stain in the sheets, I called and they send somebody to change the sheets then we found out that the dischwasher wasn't working and they took 2 days to send somebody to fix it and the guy didin't know how to fix it. Breakfast in the morning was so pack of people, they were alway a line and the breakfast wasn't good at all. Every time you enter to the lobby, there is a foul odor taht will make you vomit. I will never stay in this hotel.The pool is so small. We didin't have a good experience.

  • Stayed: July 2013, traveled with family
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Thank allison g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this reviewResponded September 12, 2013

Allison G,

First of all, thank you for taking the time to share your review of your experience with us. I'm sorry to hear that you had a negative experience with us. We do take cleanliness very seriously and I apologize that you did not see that during your stay. We appreciate your feedback as it will help us to better our property for the future. Please feel free to reach out to us if there is anything else we can help you with. We hope you'll give us another chance the next time you're in town!

Best regards,

Gina M. Ruiz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2013

Great location right on the river walk & near the Alamo thou this was disappointing due to all the hotels & shops built so close .breakfast was served on the river level allowing a great view of the boat trips .thou there was builders on sight completing alteration the hotel still maintain a very high standard.would use the hotel again

Room Tip: Views overlooking the river walk over rated as you can only see a very little of the river walk.you...
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  • Stayed: June 2013, traveled with family
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1  Thank alang70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2013

This place is great to come for business or pleasure. It is a mini appartment with a large flat screen. Close to the river, food and fun. It was a steal. The breakfast was ok. I did not get to use the business center or pool.

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Home2 Suites by Hilton
1  Thank Shannon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2013

Valet service was excellent. Hotel was very clean and staff was friendly. Would stay again when in area! Price was great for location. Site was very close to River Walk and downtown shops and restaurants. Valet service made parking a breeze.

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Home2 Suites by Hilton
1  Thank Denise W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Home2 Suites by Hilton San Antonio Downtown - Riverwalk

Address: 603 Navarro St, San Antonio, TX 78205-1837
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#44 Romantic Hotel in San Antonio
#44 Family Hotel in San Antonio
#61 Business Hotel in San Antonio
Price Range: $117 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Home2 Suites by Hilton San Antonio Downtown - Riverwalk 2.5*
Number of rooms: 128
Official Description (provided by the hotel):
Centrally located in San Antonio, the Home2 Suites by Hilton San Antonio Downtown - Riverwalk, TX hotel features an environmentally friendly renovation with a contemporary loft design. Nestled in a vibrant, urban neighborhood, our downtown San Antonio hotel is within walking distance of the Alamo, the River Walk, Hemisfair Park and the Henry B. Gonzalez Convention Center. Six Flags Fiesta Texas, SeaWorld and San Antonio Zoo are a short drive away. Plan an extended stay at our San Antonio Riverwalk hotel when visiting the HEB Corporate Headquarters, AT&T, Deloitte and other San Antonio companies. Feel at home in a studio or one-bedroom suite with a living area, fully equipped kitchen and movable furniture. Connect to free WiFi and an iHome clock radio with iPod and MP3 docks, or watch a movie on the 42-inch HDTV. Hang out at the Oasis, enjoy a free Inspired Table™ breakfast, watch television, or surf the web on your laptop or a business center computer. Swim in our indoor saline pool or multitask at Spin2 Cycle, where you can run on a treadmill while you run a load of wash. ... more   less 
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Also Known As:
Home2 Suites By Hilton San Antonio-Downtown/Near The River Walk Hotel

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