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Home2 Suites by Hilton San Antonio Downtown - Riverwalk
Ranked #36 of 353 Hotels in San Antonio
Certificate of Excellence
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Very nice hotel”
5 of 5 bubbles Reviewed July 19, 2013

We booked the hotel using Hilton Honnors. We stayed in a busy weekend of summer in July in San Antonio. The hotel has been recently remodeled. Very clean, modern lobby, good breakfast free, nice rooms, overall for the price excellent. But the best this is the location. Two blocks from Riverwalk!!

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Darcecr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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923 reviews from our community

Traveler rating
    452
    293
    106
    36
    36
See reviews for
358
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244
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Long Beach Ms, United States
1 review
5 of 5 bubbles Reviewed July 19, 2013

This hotel far exceeded our expectations, The staff is Awesome and very helpful, We had a suite that faced the road and hardly ever heard anything. The location could not be better, I will stay here again and will recommend this Hotel to anyone visiting San Antonio

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
Thank Frank S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salina, Kansas, United States
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed July 13, 2013

The hotel was busy when we where there. There was a line every morning a breakfast and the staff did a great job keeping the items stocked. Every staff member we met smiled and spoke to us. It is a good location and newly remodeled. We were very happy with our stay.

Room Tip: Ask for a lower floor. Elevators are slow and it is quicker to take the stairs.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brenda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
112 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed July 10, 2013

The location of the hotel is terrific and just a couple of minutes from the Riverwalk or Alamo which were two of the primary reasons for our visit. The interior is very modern and clean. One drawback upon entering the building initially was a strong odor (water/sewer) and there was a large hose going through the elevator lobby so there was apparently a problem somewhere with the plumbing system. It was gone by the next day. Valet station may be a bit understaffed as it would take 15 minutes to bring a car around but I’m not certain where they are parking and it could be the distance coupled with the lack of a drive-through at the lobby entrance.

The rooms are modern and spacious. We had a corner suite on an upper floor which added to the view and was perfect for viewing fireworks on the 4th of July downtown. The kitchenette was a nice plus with the refrigerator and extra counter space however we did not really use it for meal preparation. The hotel is “green” which means light cleaning (trash, towels from floor) and every fifth day a full cleaning of the bathroom. Unfortunately our second day’s stay we did not get any service and were gone all day sightseeing however luckily had enough towels to get through another morning. It also means low water-flow, however that seems to be standard in most hotels anymore. They offer a complimentary continental breakfast in the lobby which we went down to check out the first morning but found the lines so long with people we opted to try a nearby restaurant instead and did not attempt the option again.

The second morning an announcement was made over the public address system that the smoke smell was a toaster oven in the lobby and no need to evacuate. Nice to have the updated PA system, although we didn’t smell anything until we went down to the lobby where they were using large fans to evacuate the odor and we never heard any alarms in our room.

Our third and final night it was very warm in our room when we returned from dinner. We are from Phoenix so are used to hot temperatures but like to sleep in the cool a/c which made for a very poor night’s sleep. When we went down to the lobby (no plumbing or burning smell this time) the gentleman at the desk explained that there was an issue with the air handler that had now been corrected however made an adjustment to our bill which was appreciated. He was professional and proactive.

The location and modern design are the big pluses here and I do understand that things happen that are unforeseen in the hotel and service industry. Guess it was our bad luck that something seemed to happen every day we stayed however I must say they were courteous and made a positive gesture on the adjustment for the inconveniences.

Room Tip: Request an upper room on a corner for best view and quiet from the hallway.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AnnaAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, FL, United States
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 9, 2013

Extremely satisfied, most welcomed Hotel experience in San Antonio. While the hotel is not located on a river front is located within, a very short block from the steps to the San Antonio River. The Hotel is located at a very convenient location, such as a Walgreens pharmacy, across the street, very nice eateries, shops, and attractions, within steps, from the hotel. My room was very well maintained and the service provided by the hotel and its staff was excellent.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
Thank Rafael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed July 8, 2013

Small hotel. Rooms were too small. A/C not working. Valet used car while parked. Do not trust valet with your car. Location was ok but too far from the river walk. Dont be fooled by the sofa bed in the room. The room is not a suite. It is smaller than a kids bedroom.

  • Stayed July 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
1 Thank Sheraz A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this review, July 10, 2013
Thank you so much for sharing your experience with us, I am glad that you provided this feedback so that I was able to address the issues mentioned in a timely manner and make the necessary corrections to ensure that this does not happen again.
Thank you also for allowing me the opportunity to make this right for you. I hope that despite the experience you had you will reconsider and stay with us again in the future.

Have a wonderful day and again, thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, United States
1 review
4 of 5 bubbles Reviewed July 8, 2013

The staff made our stay very memorable. They were all very friendly to my party and made us feel at home. Not often is that experienced unless you are staying at a 5 star hotel. I visited San Antonio with my family. The river walk was just a couple of blocks away. We enjoyed walking around DT SA during our stay.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
Thank Maria K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Home2 Suites by Hilton San Antonio Downtown - Riverwalk

Property: Home2 Suites by Hilton San Antonio Downtown - Riverwalk
Address: 603 Navarro Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#44 Family Hotel in San Antonio
#44 Romantic Hotel in San Antonio
#61 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Home2 Suites by Hilton San Antonio Downtown - Riverwalk 2.5*
Number of rooms: 128
Official Description (provided by the hotel):
Centrally located in San Antonio, the Home2 Suites by Hilton San Antonio Downtown - Riverwalk, TX hotel features an environmentally friendly renovation with a contemporary loft design. Nestled in a vibrant, urban neighborhood, our downtown San Antonio hotel is within walking distance of the Alamo, the River Walk, Hemisfair Park and the Henry B. Gonzalez Convention Center. Six Flags Fiesta Texas, SeaWorld and San Antonio Zoo are a short drive away. Plan an extended stay at our San Antonio Riverwalk hotel when visiting the HEB Corporate Headquarters, AT&T, Deloitte and other San Antonio companies. Feel at home in a studio or one-bedroom suite with a living area, fully equipped kitchen and movable furniture. Connect to free WiFi and an iHome clock radio with iPod and MP3 docks, or watch a movie on the 42-inch HDTV. Hang out at the Oasis, enjoy a free Inspired Table™ breakfast, watch television, or surf the web on your laptop or a business center computer. Swim in our indoor saline pool or multitask at Spin2 Cycle, where you can run on a treadmill while you run a load of wash. ... more   less 
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Also Known As:
Home2 Suites By Hilton San Antonio-Downtown/Near The River Walk Hotel

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