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“One of the best managements I have experienced”

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Home2 Suites by Hilton San Antonio Downtown - Riverwalk
Ranked #31 of 355 Hotels in San Antonio
Certificate of Excellence
Austin, Texas
1 review
“One of the best managements I have experienced”
Reviewed March 23, 2013

The sign of great management is when they can make real on a hotel chain's aspiration, in this case for 100% client satisfaction.
The rooms are very large and excellently equipped. The location is fantastic near the in my opinion the best part of San Antonio's Riverwalk.

Best of all is this hotel's manager! On a very busy spring break weekend she proactively gave me (a new client) a personalized opportunity to express my grievances if any which as it happened I did have. Extremely timely communication!

As it turned out she extremely quickly and fuss free resolved the issue making my family and I extremely happy and more than 100% satisfied.
People make companies great and I hope Home2 realizes this.

  • Stayed March 2013, traveled with family
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Helpful?
Thank GSpitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,005 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (121)
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English first
Plano, Texas
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 21, 2013

I chose to stay at this hotel because it was close to the Omni where my business meetings were and I wanted to save some money. The staff was very nice and welcoming. The room looked great in pictures, but housekeeping is lacking. The floor was still dirty with footprints from a previous resident, there were two large hairballs on the floor and hair in the shower, no lotion or hair conditioner was provided (which I count on at hotels- would have been nice just to know this), there was a dirty knife in the kitchen drawer, the fan in the bathroom never shuts off, the dresser drawers do not stay shut and the hotel has the loudest air conditioning system I've ever experienced. I never felt like I could relax in the hotel room. Would not stay here again.

  • Stayed March 2013, traveled on business
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Helpful?
Thank CarolB88213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stafford, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 20, 2013

We stayed two nights in the hotel. We spent one day visiting all the San Antonio Riverwalk attractions. Next day we spent at Sea World. A short driving trip from the hotel. The hotel was very nice and the staff very friendly and helpful. My grandchildren are already asking me when can we go back. They liked the pool (all though the pool was smaller than expected) and the gym. The beds were very comfortable. It was a pleasant stay.

  • Stayed March 2013, traveled with family
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Helpful?
1 Thank trydl88621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garland, Texas
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 18, 2013

My wife and I spent a weekend here and were very satisfied. The hotel is in a renovated building in downtown. Because of the limited downtown parking, the valet situation on arrival was a bit difficult because of the long line of cars on the city street during check-in. (The high price for valet parking is going to be encountered at just about any of the downtown hotels, so consider that a "wash" when doing comparisons). The lobby and rooms had a quirky (elevator wall covered with state license plates) but utilitarian feel. Our room had a large, flat-screen TV, as well as a large refrigerator, microwave, dishes, etc., which would be nice for longer stays. The location of the hotel is simply perfect. It is about a one-and-a-half block walk to an entrance to the below-street-level Riverwalk. This is a great access point from where you can stoll the length of the Riverwalk or take advantage of many of the great restaurants, snack/dessert shops, and stores. We enjoyed dining in the outside seating areas of several of the restaurants as the passenger barges went by in the river. After enjoying the Riverwalk, it was just a couple of minutes to get back to the hotel. This is a great hotel for a fun weekend to San Antonio for golf in the morning and Riverwalk lounging in the afternoon/evening. While the hotel is nice and convenient, it is not the type of hotel for a romantic getaway to San Antonio; there are plenty of nicer hotels along the River that are better suited for that.

  • Stayed March 2013, traveled as a couple
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Helpful?
1 Thank RRDN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
1 review
Reviewed March 16, 2013

Location was perfect, as the hotel is right near the river walk. We walked to the Alamo and the river walk. Service was great, room was very clean and spacious. Had a full kitchen and a small living area. Very good value for the price.

  • Stayed March 2013, traveled with family
    • Value
    • Location
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    • Service
Helpful?
Thank DanH_233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Ga
Level Contributor
70 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 11, 2013

Outstanding staff....didn't meet a person who wasn't friendly and willing to help. Parking is a bit of an issue with only valet parking. You need to give them plenty of time to get the car (10-15 minutes). Left very early on Sunday morning (before 5AM) and one would think 10 minutes was plenty of time; but no, had to wait! It appears to be a contracted service and probably the reason it is so pricy for such a reasonably priced hotel property. Like the "trendiness" of the property but noise transcended the walls. Baby crying in the room on one side and could hear the alarm on the other side. Not much peace 'n quiet. Room was on the front of the property and listened to the buses go by in the night as well. Water in the sinks and shower would get warm; but never hot! I think they don't want you burning yourself but I would prefer a slightly warmer shower! And while liquid soap dispensers in the shower were nice for bath wash and shampoo, they were cheap plastic dispensers and the cover kept coming off the bath wash dispenser.
Stayed there on Saturday night when daylights savings time kicked in and set alarm for early wake up at 2:30 (thinking that would be the "new" 3:30 because I was not setting the clock forward). Wrong...the alarm clock self adjusted from 2AM to 3AM and the alarm simply did not go off. Was not a happy camper!
The property overall was good, clean and nicely appointed. The trendiness makes it kind of fun; but otherwise a good basic room with pricey valet parking.

Room Tip: My guess would be for a good room, go high in the property and toward the back....
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  • Stayed March 2013, traveled with friends
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Helpful?
Thank JSAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 8, 2013

This is a great hotel for a stay of any length. The proximity to the River Walk, Alamo and destination restaurants is great for tourists. Easy access to mass transit is good for those without their own vehicle who wish to explore some of the surrounding neighborhoods. The staff is very helpful and friendly and respond promptly to concerns and questions.
The kitchenette allows visitors to take a break from eating out -- if that is their choice. The complimentary breakfast is varied and provides some healthy alternatives to begin the day.
While situated on busy streets (Navarro & Houston) we didn't experience a problem with street noise and enjoyed the view from the lovely arched windows in our 3rd floor room.
This is our go-to hotel for twice--yearly San Antonio visits..

Room Tip: Rooms facing Navarro and Houston on the first couple of floors have lovely arched windows.
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  • Stayed February 2013, traveled as a couple
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Helpful?
Thank D.A. A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Home2 Suites by Hilton San Antonio Downtown - Riverwalk

Property: Home2 Suites by Hilton San Antonio Downtown - Riverwalk
Address: 603 Navarro St, San Antonio, TX 78205-1837
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#44 Family Hotel in San Antonio
#44 Romantic Hotel in San Antonio
#61 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Home2 Suites by Hilton San Antonio Downtown - Riverwalk 2.5*
Number of rooms: 128
Official Description (provided by the hotel):
Centrally located in San Antonio, the Home2 Suites by Hilton San Antonio Downtown - Riverwalk, TX hotel features an environmentally friendly renovation with a contemporary loft design. Nestled in a vibrant, urban neighborhood, our downtown San Antonio hotel is within walking distance of the Alamo, the River Walk, Hemisfair Park and the Henry B. Gonzalez Convention Center. Six Flags Fiesta Texas, SeaWorld and San Antonio Zoo are a short drive away. Plan an extended stay at our San Antonio Riverwalk hotel when visiting the HEB Corporate Headquarters, AT&T, Deloitte and other San Antonio companies. Feel at home in a studio or one-bedroom suite with a living area, fully equipped kitchen and movable furniture. Connect to free WiFi and an iHome clock radio with iPod and MP3 docks, or watch a movie on the 42-inch HDTV. Hang out at the Oasis, enjoy a free Inspired Table™ breakfast, watch television, or surf the web on your laptop or a business center computer. Swim in our indoor saline pool or multitask at Spin2 Cycle, where you can run on a treadmill while you run a load of wash. ... more   less 
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Also Known As:
Home2 Suites By Hilton San Antonio-Downtown/Near The River Walk Hotel

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