I stayed here November 9-13, 2011. Solo female traveler on business with a personal stay over the weekend. I travel to San Antonio approximately two times a year on business. I have stayed at other hotels that are directly on the Riverwalk and when I decided to try the Home2 Suites, I was a little concerned about it not be right on the Riverwalk. However, after my recent stay, I found that it is VERY close to the Riverwalk, so if you are concerned about that – don’t be!
Now, a little about the property itself.
Valet: I don’t usually Valet, but I am not opposed to it. All major cities have some type of parking and it’s usually limited, so it’s expected to have to pay for it. Here Valet is $23 (+ $1.90 tax). The tax on the Valet was odd I thought… but whatever. So if you add tip on that it’s almost $30 to Valet…. One reviewer said you could park across the street, I was not aware of that, but would definitely do it next time. One big concern for me is that you have nowhere to pull off the street to exit and unload your car. You just pull up and stop, then the cars behind you have to notice that you’ve stopped and pull around you. I was always afraid a car was going to hit me from behind… Another day the front desk forgot to call for my car and that bugged me a little - but it was not the Valet's fault. Also, always having to call the Valet when you forget something in your car (i.e. sunglasses, chargers, etc) was a little inconvenient.
Hotel: Reception area, breakfast, and check in area was nice. Very clean, not cluttered. I stayed in a suite with a king size bed. Everything was new and the smell was wonderful, no old hotel musty smell here! Very high ceiling over the bed area - very open. Large fridge, sink, dishwasher, dishes, cups, utensils… Bathroom, nice size, no tub, nice shower. Loved the towels – plenty of them. Soap/shampoo in dispensers in the shower, which didn’t bother me, I always bring my own anyway. The bed/bedding was VERY nice. Very very comfy… this alone would sway me to stay here… the bed is NUMBER ONE for me. My one and only complaint about the suite is the lighting. Once the sun went down, there was very little lighting, especially over the desk area. There is a desk light, but it is pretty low and doesn’t cast much light over the desk to actually work. I would suggest mounting a florescent light under the cabinet. I know that’s minor, but for people who travel on business, it was an inconvenience for me. One more thing here... like others have said, the AC unit is very loud. I heard it kick on all night long. Not sure who you contracted to do your heating/cooling, but it's pretty noisy. I didn't complain since I travel a lot, I always have my trusty earplugs.
Laundry: I did try to use the laundry one night, but the desk was out of detergent (they offered to have the Valet guys run to get some). I checked the next day and they had some, so I washed one small load. Laundry room was clean, two washers/two dryers, only .50 so it was cheap. Nice service to have access to.
Complaints (if you can call them that): The elevator is small… or seemed small. I’m a little claustrophobic, so they really seemed small to me. I would recommend adding some mirrors to make it appear more open.
My biggest complaint is the “green” bags that are hanging in the room are to be left in the room. I had some large gifts that would not fit in my suit case, so I used the reusable shopping bag. I was run down after checking out and told I would be charged for it. He said it would be $20. I said fine, since I already had it packed. However, it ended up being $24.90. My complaint is this… they should hang a tag on it stating that there will be a charge for it ($23 + $1.90 tax). I looked in their tabletop booklet and saw nothing regarding a charge for it. I assumed it was a complimentary laundry/shopping bag… NOT. Should’ve called the front desk I suppose… $25 for a shopping bag – lessen learned.
Overall: I only looked into the pool/exercise area, so I cannot really comment there. The pool is small, but sufficient. I would’ve used the hot tub, had I brought my suit. The hotel is very clean and the staff is very attentive. The rooms are very clean, spacious, limited lighting. Loved the kitchenette, so you can have your refreshments. Riverwalk, very close, safe walk. Breakfast, I never came down to try it since I had yogurt & fruit in my room. It looked like Breads, Oatmeal, some little sandwich things you cook in an oven, plus juices/coffee.
You can tell employees are proud of the new property, very friendly, very helpful – keep it up – you did a great job!
- Official Description (provided by the hotel):
- Centrally located in San Antonio, the Home2 Suites by Hilton San Antonio Downtown - Riverwalk, TX hotel features an environmentally friendly renovation with a contemporary loft design. Nestled in a vibrant, urban neighborhood, our downtown San Antonio hotel is within walking distance of the Alamo, the River Walk, Hemisfair Park and the Henry B. Gonzalez Convention Center. Six Flags Fiesta Texas, SeaWorld and San Antonio Zoo are a short drive away. Plan an extended stay at our San Antonio Riverwalk hotel when visiting the HEB Corporate Headquarters, AT&T, Deloitte and other San Antonio companies. Feel at home in a studio or one-bedroom suite with a living area, fully equipped kitchen and movable furniture. Connect to free WiFi and an iHome clock radio with iPod and MP3 docks, or watch a movie on the 42-inch HDTV. Hang out at the Oasis, enjoy a free Inspired Table™ breakfast, watch television, or surf the web on your laptop or a business center computer. Swim in our indoor saline pool or multitask at Spin2 Cycle, where you can run on a treadmill while you run a load of wash. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Hotels.com, Travelocity, Booking.com, Hotwire, Priceline, Orbitz, Cancelon, getaroom.com, Evoline ltd, TripOnline SA, HotelQuickly, HotelsClick and Hotel.de so you can book your Home2 Suites by Hilton San Antonio Downtown - Riverwalk reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Home2 Suites By Hilton San Antonio-Downtown/Near The River Walk Hotel