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“A "Springhill" with "brand new" facilities”

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SpringHill Suites San Antonio Downtown/Alamo Plaza
Ranked #54 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed December 11, 2012

I stayed at this hotel for a week during a business trip. The facilities seems to have been renovated recently, so there's a sense that everything is new (at least this is my impression).
The structure is like all "Springhills" I was before. The room is pretty nice espacious, with very good bed that provided me with amazing quality of sleep.
The staff are polite and helpful. The common area of the hotel is also good (pool, gym, room for computers, etc), as well as breakfast.
I only suggest to hotel staff for not charging valet parking for long-staying guests, because there are many parking lots in the neighborhood and the customer who does not agree with the price they charge for valet (21 USD / day) may as well put the cars on these places instead leaving it on the hotel.
The highlight for this hotel is the location (2 blocks from the riverwalk, 1 block from the Alamo and 3 blocks from Rivercenter mall). Certainly I'll be staying in this hotel again when returning to
San Antonio.

  • Stayed: December 2012, traveled on business
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3  Thank RT_sam_RT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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297 - 303 of 373 reviews

Reviewed December 7, 2012

Came here to see the Riverwalk and the Alamo wanted to experience it in December with all the lights. The hotel was great the staff went out of their way to make us feel welcomed. Everything is within walking distance could not have asked for a better location.

  • Stayed: December 2012, traveled with friends
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Thank Shari S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2012

We were in town for state marching band competition and had almost 300 people at this hotel - most of whom were students. We checked in at after 11pm and the hotel was wonderful about being quick in getting key-cards to our kids and getting everyone checked into rooms. The desk staff and management were incredibly friendly and accomodating!

The room was suprisingly large and seemed to have recently been remodeled. The separate sleeping area was great for rooms with more than four students. And, the separate sink made it easier for multiple students to get ready at the same time.

As an adult, I expected the hotel to be noisy - and I am a light sleeper. Other than a bit of street noise, I did not hear anything the entire night.

Breakfast the next morning was your usual for a hotel of this level. But, the staff kept all the items full and replenished so we could get a big group through. Also, the lobby is large and had ample area for our group to spread out and get organized before leaving for the day.

I would recommend this for a group - or I'd stay there for any event at the Riverwalk or Alamodome.

  • Stayed: November 2012, traveled with friends
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2  Thank Zamigaos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2012 via mobile

Nice property, rooms nice with separate living and sleeping areas. I've stayed in other SH Suites and although this one is in a decent downtown San Antonio location, it's noisy if your room faces the freeway. Ask for a room facing the downtown area if you want to sleep. Also, ask the front desk to have someone come up and set the AC/fan on so it runs continuously to drown out road noise. Parking is $21/day and is valet, unless you can find a rare space on the street. Breakfast is free and has good variety. Service was friendly and prompt.

  • Stayed: November 2012
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Thank Warren B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

We were in San Antonio for a sporting event for the weekend. The Spring Hill Suites met pretty much all our expectations! The room was nice and clean when we arrived. The bed was very soft, the shower is wonderful-great settings! We had a nice view of downtown San Antonio and the AT&T Center was within walking distance as is the mall and the Riverwalk. The complimentary breakfast was really good...waffle station, fresh fruit, coffee, juice different types of breakfast meats, potatoes and more! Valet parking was $21 a day...but that was the only downside! Other than that we truly enjoyed our stay! Will be returning when we are in the area!

  • Stayed: October 2012
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2  Thank Ryder12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2012

My husband and I and our children really enjoyed our clean comfortable room, and the breakfast was the best we've ever had in any hotel. However, upon check in the front desk person was really nice up until the point where I told her that I would be putting in a cash deposit as I did not like any holds to be put in my credit card. From that point on, she treated me like crap. When I had gone down to the lobby to purchase some ice creams from their "mart" with my kiddos, she rang up the gentleman in front of me, but when it came my turn to pay, she told me, "I'll be right with you," and was simultaneously helping the other two ladies next to
me, but they were waiting on a room and she was not doing anything, but yet she rang up the guys purchase ahead of mine, meanwhile the icecreams were melting and my children were getting a little restless. I guess she probably also did not like the fact that I payed a discounted rate from hotels.com. She must have pretty good job security to be acting that way. Also, when I asked for a complimentary crib, all I was given was a playpen! For the price I payed which was close to even with the discount, I would have expected a whole lot better! I will never stay here again. I also feel like I wasn't treated as importantly because I am hispanic. That idiot did not even have the courtesy to utter at least a thank you for any purchase that I made there. I had MUCH better experience at the Menger and Holiday Inn Express.

  • Stayed: November 2012, traveled with family
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2  Thank Sandra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
epenasales, Director of Sales at SpringHill Suites San Antonio Downtown/Alamo Plaza, responded to this reviewResponded November 8, 2012

Dear Valued Guest:

Thank you for your recent review during your recent stay at the SpringHill Suites by Marriott Alamo Plaza. We welcome both positive and negative reviews to improve our quality of service. We regret that you did not receive the level of service that every guest is expected to receive. We apologize we missed the opportunity to address any of your concerns and what you experienced with our hotel and staff. We strive and make every effort to train and ensure that all of our guests are treated equally with great customer service and quality standards. Due to recent federal standards and children sleep safely, hotels were required to remove all drop-side cribs. Therefore, our new standard is the new mesh sided pack-n-play crib which you received. We would like for you to give us the opportunity again to give you the service you deserve.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2012

We checked in Friday afternoon and were immediately and nicely given a top floor room when I asked, even though the desk clerk had already made the keys for a lower floor room. The 2 queen bed suite was huge, even with the sofa bed out. The room was extremely clean and hotel was very quiet. (Our room faced the back parking lot toward the Alamo.) Great location...very close to the Alamo and a short distance to the Riverwalk. The breakfast was amazing. Huge variety of food... sausage, eggs, bacon, fruit, pastries and "make your own" waffles. The staff was very friendly and made the stay even nicer.

Room Tip: Choose a top floor room that faces the parking lot.
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  • Stayed: October 2012, traveled with friends
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1  Thank moodyll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites San Antonio Downtown/Alamo Plaza

Address: 411 Bowie St, San Antonio, TX 78205-2040
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #54 of 358 Hotels in San Antonio
Price Range: $98 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites San Antonio Downtown/Alamo Plaza 3*
Number of rooms: 118
Official Description (provided by the hotel):
The Springhill Suites by Marriott San Antonio Downtown/Alamo Plaza hotel is right next to the historic Alamo and is within walking distance to the famous San Antonio Riverwalk. It is a 6-story building, offering 118 new designed suites that delivers space, style and inspiring spaces that will enrich every guests travel. The SpringHill Suites by Marriott offers complimentary new hot breakfast daily, complimentary Wi-Fi throughout the hotel, business center, 24/7 Market, on-site fitness center and outdoor heated pool. Valet parking. ... more   less 
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