Went to San Antonio with family from Dallas for a few days, including (by coincidence) Father's Day. We choose the JW Marriott for our stay - smart decision! The hotel is fantastic! 18 Oaks, however, seriously underwhelms.
Assuming Father's Day would be busy, we reserved a table for our 2-family party weeks in advance for 9:00 AM. This is where we went wrong - the brunch began at 10:00 AM. Mind you, we were not told this over the course of at least 3 contacts with restaurant staff 1) when we made the reservation 2) when they called confirm 3) upon our arrival when we called the concierge to ask about recommended attire for the restaurant. At each of these contacts, we mentioned "Father's Day Brunch" and were never told we had booked an hour early.
We discovered our error when we arrived to the restaurant and noticed that no other diners were there. We were sat outside, and the sun and heat were miserable so we asked to be relocated. The snippy server replied "the inside tables are completely booked for the brunch." We politely explained we booked weeks in advance as well - for the brunch - and the place was currently empty. The hostess came a few minutes later and we were relocated to a comfortable inside table.
Once inside, the experience went downhill. The staff was completely focussed on preparing for the upcoming brunch, so our service was quite slow. The food was good (if a bit basic - it was standard breakfast fare compared to the incredible brunch being laid out for people booked at the proper time); the presentation / plating of the food was simply not good. Again, the kitchen staff was clearly not concerned with our food, they were concerned about the brunch.
Then the band showed up, and started setting up to perform at - you guessed it - 10:00 AM. We got to enjoy the clangs and bangs associated with their setup and warmup activities. I suppose at least my kids got to dance to their great music on our way out of the restaurant, as they gazed upon the incredible sweets laid out for newly arriving brunch guests.
At this point, you might be saying "reviewer, you screwed up when you booked, don't let this experience ruin your opinion of this restaurant". My response is, when you pay the kind of money this place asks, you expect them to resolve issues such as this one. Why did they even open before 10:00 AM, if they weren't able to provide good service leadning up to the brunch? Why weren't we invited to come back in an hour? Why did they never ask us to confirm we understood we were booked for breakfast, not brunch?
My recommendation - for the same money, eat at Cibolo Moon twice. You will get better service, and the food there is great.
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