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San Antonio
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All reviews hilton honors fitness room wonderful hotel indoor pool continental breakfast enjoyed our stay
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8 - 13 of 30 reviews
Reviewed January 20, 2020

Overall we really enjoyed our stay. I can appreciate the space saving concept but closets would have been nice. The hotel was clean and comfortable and visually appealing. I had to request my room be properly cleaned after 2 days which I felt should have been a given.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tru by Hilton
Thank jenaeb76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric H, Manager at Tru By Hilton San Antonio Lackland SeaWorld, responded to this reviewResponded 4 weeks ago

Thank you for your comments and for choosing this location for your visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2020 via mobile

Close to Lackland, great prices and excellent staff. Our stay there was comfortable and enjoyable in this new hotel. Some of the features are suprising at first, being so modern. Indoor pool, laundry and fitness room. 2 breakfast areas, no crowding.

Date of stay: January 2020
Trip type: Traveled with family
Thank Gyro1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric H, Manager at Tru By Hilton San Antonio Lackland SeaWorld, responded to this reviewResponded January 16, 2020

Thank you for your comments and for choosing this location for your visit. We are pleased to know that you enjoyed your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2019

Everything was excellent, modern decor throughout, clean rooms, nice amenities. Breakfast could be a bit better. Overall I would highly recommend this hotel over other more expensive hotels we stayed at.

Date of stay: December 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tru by Hilton
Thank rbortolotti1219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric H, Manager at Tru By Hilton San Antonio Lackland SeaWorld, responded to this reviewResponded December 21, 2019

Thank you for your comments and for choosing this location for your visit. We are pleased to know that you enjoyed your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 16, 2019

This place was wonderful. I booked at the last minute. It is new, eco friendly. The lobby was wonderful with lots of seating and food/snack choice. I do prefer a bathtub but it is eco friendly so that’s why it has a shower. It allowed streaming as part of the tv viewing. I’d definitely stay here again.

Date of stay: December 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tru by Hilton
Thank Climber63835812529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric H, Manager at Tru By Hilton San Antonio Lackland SeaWorld, responded to this reviewResponded December 21, 2019

Thank you for your comments and for choosing this location for your visit. We are pleased to know that you enjoyed your stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2019

Fire alarms going off early in the morning. Loud music played by staff late at night (4 am). Did I mention fire alarms, they went off more than once. House keeping is hit or miss. Good some days, not existent the next day.

Date of stay: November 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tru by Hilton
Thank jriveraiii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric H, Manager at Tru By Hilton San Antonio Lackland SeaWorld, responded to this reviewResponded December 6, 2019

Thank you for your recent stay at Tru by Hilton San Antonio Lackland SeaWorld and for being one of the first to stay at our new hotel. Being a new brand, we’re constantly looking for guest feedback on how we can improve on your stay, and we appreciate you taking the time to give us your thoughts.We’re sorry to hear that you found the rooms to be noisy from the fire alarms and appreciate you letting us know as we’re always striving to please our guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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