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“Awesome Place to Stay!”

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Staybridge Suites Stone Oak
Ranked #170 of 356 Hotels in San Antonio
Certificate of Excellence
Jacksonville, Florida
Level 4 Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Awesome Place to Stay!”
Reviewed August 4, 2014

I recently took on a last minute project in San Antonio with a new client. The client booked this location about 2 days prior to my arrival. This was my first stay in an IHG hotel in maybe 4-5 years. I always had a stigma about the IHG hotels do to some stays within the brand, and when I found out this was an IHG hotel, I had my concerns.

Well, as my title states, this place was awesome. Change my whole perspective on IHG. I'm typically looking for any Hilton brand. This hotel was very nicely setup. The room I had was similar to that found in Embassy Suite hotels, but much nicer from a carper and decor perspective. The room was clean and very comfortable. They offered complimentary drinks (soft drinks, juice, wine, beer, and etc..) and food (not snacks, but nachos/taco salads, hamburgers, hot dogs, etc..) in the evenings.

There are not really any restaurants in immediate walking distance, but several within a few miles. Also, many of them will deliver to the hotel. I'm told they offer a shuttle within the Loop (nearby area) but I did not actually use it.

Take taxi from airport. Maybe 15-20 minutes and $30-$35. Shuttle service set to charge nearly twice the amount and suggested it would take nearly an hour to get there.

I would stay here again, without hesitation!

  • Stayed June 2014, traveled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank DaPon78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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104 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
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English first
Corpus Christi, Texas
Level 5 Contributor
61 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed August 1, 2014

I stayed in this hotel twice. The first time it was an average experience.There was nothing to brag about, but nothing wrong either. It's close to where I have to do business, and so I booked it again for another 10 day stay. However, this last time, I was very disappointed. Check in took a long time, because the girl at the front desk disappeared somewhere, and I waited 10-15 minutes with no one there to help me check in. I had to call the front desk phone for the girl to emerge from somewhere behind the check in desk. Then, I asked her if it would be possible to extend my staff, becaue I was staying in San Antonio for a wedding the weekend after my business trip10-days. When I went to switch out my credit cards for the stay from business to personal, the new girl at the front desk was like, "Sorry, we have no reservation for you, and we're full this weekend." She was not really accomodating at all after I explained that the girl, Hannah, a tthe front desk told me she had confirmed this extension. So, then I was told, "I'll let you know by 7:30 PM if we have any cancellation." She never let me know if there was a cancellation; so, I went ahead and made a reservation at another hotel across the street. I travel quite a bit, and I am an IHG member with over 30K points from stays this year - but there was no recognition of that and no one offered to even help me find accomodations at a nearby hotel after they messed up my reservation. This is a huge blunder in my book. I can go on about other things in the hotel, but this issue is what took the cake for me. Especially since they made no effort to even assist with the blunder their staff created. I have to go to San Antonio for about 10-days out of the month for the next few months, and I will NOT be staying here. Thank heaven there are a lot of hotels to choose from in San Antonio. In fact, this one is not even close to downtown or any SAT attractions.

  • Stayed July 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Thomas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albert E, General Manager at Staybridge Suites Stone Oak, responded to this review, August 2, 2014
Thank you for your response on your recent stay. We strive to provide an excellent experience for each and every guest during their stay with us and are also disappointed we could not provide what you as a loyal Rewards Member deserve. We will use your feed back to better improve our service for our future guest. Once again thank you for being your guest.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gonzales, LA
Level 5 Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed July 11, 2014

After a booking issue with the Staybridge reservation system (booked directly through their website) the hotel management went out of their way to make it right. I had a reservation for a King Suite, but the system somehow changed it after the fact to a Queen room. I caught it a few weeks after booking, and a few days before my trip. The management went out of their way to fix the issue as best they could. I was extremely happy with the result and their care in the matter.

The hotel itself is new, modern, clean and safe. The kitchen setup was very useful and I'm really glad we stayed here. We were on a vacation and had stops all over the San Antonio metro as well as a few trips up to Austin. This location was perfect for easy access to everything. It is in a newer part of the city (lots of recent growth it appears) so there is lots of retail and restaurants.

Great hotel for a great price. The staff was all friendly, and the breakfast was slightly above average (for a free hotel breakfast).

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
Thank BGuidry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 7, 2014

It was a wonderful hotel very clean and the front desk person Hanna was just a superstar she had already been there since 7am and even at 10pm had the same great energy the pool area and barbecue area was just grand the room was very nice as well a truly great stay

  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank duane c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
1 review
Reviewed June 27, 2014

We had visited about 4 hotels and did an actual walk through of each hotel room we wanted to look at prior to deciding to go with Staybridge Suites Stone Oak. We truly wish we had come here first. Other hotels had big names and big prices to go with it. However, none of them could compare with the great rooms, and EXCELLENT customer service that we experienced at Staybridge Suites. The rooms were immaculate, and had an attractive modern décor and stainless steel appliances in the kitchenette. The room size was comparable to hotels that cost hundreds more for the same stay and the actual room we stayed (especially the bathroom) was spotless!! The hotel offered free breakfast, Wi-Fi, and an evening meal service. The exercise room was actually impressive for a hotel with everything needed to get a good work out in. Did we mention the hotel had available basement parking and a rear parking area with gated access? (EXCELLENT) The hotel also offered a self service laundry room with free washers and dryers (which was a pleasant surprise). The outside pool / patio area was reminiscent of a resort hotel. In fact it was better than a big name resort hotel we had visited prior.

However, the one thing that sold us on choosing this hotel chain and the main reason we will return to this hotel when we are in the San Antonio area and specifically look for this hotel chain anytime we vacation from now on is the GREAT customer service. The front desk personnel were extremely professional, polite, and pleasant to talk to. In particular Hanna was probably the most personable and pleasant customer service representative we've ever encountered in a hotel. Top notch all the way!!

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank June V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duncan, South Carolina
Level 4 Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 29, 2014 via mobile

The hotel is very convenient to anything in north San Antonio, including restaurants near 281 and 1604 intersection. The property was nice but I had a couple of issues. One of the managers did try to resolve them. Also, the work out room was nice for a hotel of this type. The breakfast options were good, as they did have some healthy selections.

Stayed May 2014, traveled on business
Helpful?
Thank FowlerBuzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Stone Oak, responded to this review, June 16, 2014
Dear FowlerBuzz,

Thank you for choosing us and taking the time to review our hotel. I am very delighted that we were able to satisfy most of your needs, particularly with our breakfast selection and convenient location.

While I am pleased that our managers tried to attend to your issues, I sincerely apologize for the shortfalls. Your satisfaction is of utmost concern to us as we always strive to make your experience a great one. I have shared your comments with our hotel management for review and consider taking appropriate actions to improve on our service.

Once again, thank you for staying and I hope we have another chance to host you again on your next visit to the area.

Sincerely,

Faith R
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 15, 2014

The sales contact at Staybridge, Annette, surpassed all of my expectations and so did the hotel. I wanted to make sure I had the best place for my mom and dad to stay so I visited several extended stay hotels in the Stone Oak area before choosing Staybridge. When I saw the lovely reception area and rooms, it was a no-brainer that Staybridge would be the best value. My folks came in from Iowa to thaw out in our Texas weather mid-February, 2014, and had a wonderful stay. Everyone we contacted surpassed our expectations in meeting our needs and friendly. For example, the front staff struck up a conversation about my San Antonio Rampage sweatshirt and enjoyed chatting. The room was spacious, wonderful, and met my parents' needs beautifully.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SAtravelerSanAntonio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albert E, Social Media rep at Staybridge Suites Stone Oak, responded to this review, March 25, 2014
Thank you for your recent review. We are pleased that our hotel and its amenities surpassed your expectations. We also are glad to hear our staff made it even more exceptional. We look forward to your future stays.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Stone Oak

Property: Staybridge Suites Stone Oak
Address: 808 N Loop 1604 E, San Antonio, TX 78232-1377
Phone Number:
Location: United States > Texas > San Antonio > Far North Central
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #170 of 356 Hotels in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Stone Oak 3*
Number of rooms: 135
Reservation Options:
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