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“Very disappointing for a Staybridge Suites”

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Staybridge Suites Stone Oak
Ranked #179 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed June 12, 2011

This hotel is new, just opened in May. It is clean and quiet but the plumbing in my room did not work properly and despite repeated requests and a 15 minute visit with a manager nothing was done. Also, the evening reception with food is near the pool. It is very unappetizing to be getting some food and have some guy walk in from the pool with trunks and NO SHIRT. Oh uck. Appetite gone.

  • Stayed: June 2011, traveled on business
    • Value
    • Sleep Quality
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5  Thank islandgirllil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_Sison, Guest Relations Manager at Staybridge Suites Stone Oak, responded to this reviewResponded July 15, 2011

It is unfortunate to hear this was a disappointing case. The COMPLIMENTARY Hot Appetizers and Free Beer & Wine served is in a closed area inside the hotel so guests can enjoy the Air Conditioning and pool view. Many hotels CHARGE food in their outdoor bars next to the pool where eating without a shirt is next to oridinary. We can assure that this Evening Social is well liked by many of our guests and the covered gazebos and several outside seating areas keep the atmosphere fun and comfortable.

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Reviews (106)
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103 - 106 of 106 reviews

Reviewed June 9, 2011

This all suites hotel just opened and still had that "new hotel" smell. The decor was modern and colors were soothing. My room had a couch with a chaise lounge attached - first time I have ever had that in a hotel! The kitchenette had a full size refrigerator and microwave, plus a two burner cooktop. You had all the dishes, pots/pans, and utensils you would need. All the appliances were stainless steel and the cabinetry, countertops, and tile were modern. The fitness center had commercial grade workout equipment - in fact the treadmill was the exact same one at my gym back home. There was a laundry room with 4 washers and dryers - no cost to use. The breakfast each morning was okay - could have added some fresh fruit, but there were usually a fresh cooked egg dish and bacon or sausage along with the usual cereal, bagels, pastries, waffle maker, etc. Several nights a week there is a manager reception where they provide grilled burgers, or some other type of food (there is a schedule), plus drinks and even a couple of bottles of wine. The pool area and outdoor lounge area was very nice looking but I did not get to use it. The hotel is in a good location - very easy access to loop 1604 and US 281. Close to restaurants and shopping. About a 20 minute drive to Randolph AFB, Fiesta Texas, and the Shops at Sonterra. The staff was always friendly and helpful. The only thing they did not have that I asked about was a fax machine in the business center. I would definitely stay at this hotel again.

  • Stayed: June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
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3  Thank tcr5595
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2014
Google Translation

  • Stayed: November 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank Chelosama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Stone Oak, responded to this reviewResponded December 10, 2014
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Reviewed June 17, 2012
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Stayed: June 2012, traveled on business
Thank ReisenderMUC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Stone Oak

Address: 808 N Loop 1604 E, San Antonio, TX 78232-1377
Phone Number:
Location: United States > Texas > San Antonio > Far North Central
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #179 of 358 Hotels in San Antonio
Price Range: $113 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Stone Oak 3*
Number of rooms: 135
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