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“Excellent location, outstanding staff”

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Embassy Suites by Hilton San Antonio Riverwalk-Downtown
Ranked #15 of 355 Hotels in San Antonio
Certificate of Excellence
Toronto, Canada
Level Contributor
193 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
“Excellent location, outstanding staff”
Reviewed March 16, 2014

This hotel is perfect for a family vacation - buffet breakfast is included, complimentary reception with cocktails and snacks (fruit, veggies, nachos) from 5:30 to 7:30 pm, and the hotel is conveniently located steps to the river walk and downtown. The Luke Restaurant also has a happy hour from 3 to 5 p.m. with 1/2 price drinks and food (ie. $3 sliders, 50 cent oysters). The furniture is a little dated and the rooms can have a musty smell when you first enter but the AC clears that up quickly. We had to switch rooms because the previous guests had vomitted on the carpet (this was quickly managed by the front desk). Our teenage son had his own space in the living room with a pull out couch and his own tv. We paid the extra to access the junk food and beverage vending machines on the 6th floor. I would return. Kristen at the front desk was helpful.

Room Tip: Ask not to be situated near the ice machine
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  • Stayed March 2014, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank hipmomandwife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (405)
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English first
Richmond, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 14, 2014

This hotel is geared to and for Families with young Children. As a couple you will find the children distracting. The hotel is everything it should be. If you are looking for a couples get away another hotel will probably meet your needs a little better. If you have children this seems to be a great location.

  • Stayed March 2014, traveled as a couple
    • Value
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Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, United States
1 review
Reviewed March 14, 2014

ES are extremely consistent nationally. Chose to stay here with family on holiday. Placed in room on floor 3 that had poor air flow and overlooked the lobby. Admittedly was on points but had no idea they screwed loyalty program nights with crap rooms. When you book, specify that you will not stay on floor 3 unless you enjoy overlooking the lobby with no balcony and stale musty smell.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Collins, Colorado
Level Contributor
79 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 13, 2014

The Embassy Suites Riverwalk is one of the nicest hotels we have stayed in. We have stayed in other Embassy Suites but this one was particularly nice and quiet. Even though our room faced the street, we did not hear any noise. The evening "snack" was almost a full meal. Complimentary drinks also. We were able to slip out the back door and we were right on the Riverwalk and enjoyed an evening stroll.
The front desk staff and valet parking staff were very friendly and helpful. We wanted to do some shopping and were allowed to continue parking in the garage for the morning even though we had checked out of the hotel.
My only complaint with this hotel (and all Embassy Suites) is that wifi is not free. Even though we are HHonors members and should get complimentary wifi, I was not able to connect and was only given a help line number to call rather than the front desk being of help.
The location of this hotel is very close to The Market shopping area an restaurants.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Kathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rougemont
Level Contributor
71 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed March 13, 2014

Stayed March 2014, room 1614. Hotel is steps from the Riverwalk, and a grt starting point if you are a runner. Rooms are spacious and full of amenities. Would recommend a towel bar or warming rack near the shower, no place to hang towel while showering and there is plenty of room to add a table for storage/magazines, etc. Also would recommend a larger TV n the living room, for the space the set is too small from the couch. The free breakfast and happy hour were well done, not a cheap add-on. Would recommend getting to both early as they do get crowded towards the end. Staff were very friendly esp Catherine who worked the breakfast area. Pool area and gym are nice and a great view of the local area from the pool deck. Highly recommend ES and request a room w a balcony for an outside view.

Room Tip: ask for balcony
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  • Stayed March 2014, traveled on business
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Helpful?
Thank wetracing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
13 reviews
13 hotel reviews
Reviewed March 8, 2014

This hotel has a great location on the Riverwalk, with a lot of restaurant options within walking distance. The hotel has a great complementary happy hour and breakfast. I would recommend asking for a room with a balcony on a higher floor. It was a very nice hotel, and I would stay here again!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MMM2591
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, Scotland
Level Contributor
119 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed March 6, 2014 via mobile

This hotel is well situated on the Riverwalk. The suites are spacious & very clean. Lobby, corridors etc are all well maintained. Good breakfast buffet. Most frustrating issue was the Wifi.... Very poor signal & connection constantly dropping making it very difficult to even send an email. Reported the issue to guest services but no improvement was made.

Stayed March 2014, traveled on business
Helpful?
1 Thank garyyeoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton San Antonio Riverwalk-Downtown

Property: Embassy Suites by Hilton San Antonio Riverwalk-Downtown
Address: 125 E. Houston St., San Antonio, TX 78205-2247
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in San Antonio
#16 Romantic Hotel in San Antonio
#19 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton San Antonio Riverwalk-Downtown 3.5*
Number of rooms: 285
Official Description (provided by the hotel):
The Embassy Suites San Antonio Riverwalk – Downtown hotel is set on the banks of the San Antonio River in the vibrant heart of San Antonio, Texas. Grab a bargain at the Mexican Market or discover the rides and attractions of Six Flags® Fiesta Texas or SeaWorld® San Antonio. All guest suites at this beautiful San Antonio Riverwalk hotel offer more space and flexibility, with separate sleeping and living areas, and a wide range of thoughtful amenities. Relax with the two flat screen 32-inch TVs, or keep up with work at the flexible work space. ... more   less 
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Also Known As:
Embassy Suites Riverwalk Hotel San Antonio

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