My wife and I spent a week from 9/30/13-10/6/13 at this Embassy Suites Hotel for our anniversary. We were both greatly disappointed in this particular Embassy Suites.
1) The room (suite) was much smaller than depicted in the pictures on the website.
2) A two-block area on Soledad street leading to the hotel was filled with hobos, panhandlers, and thugs. Wife was vey frightened in this area.
3) Food preparation for the breakfast was available in two ways...dry eggs & very greasy bacon and sausage.
4) Manager's reception food lacked imagination...every night was like the movie 'Groundhog Day'.
5) Our' statement of charges' was incorrect...the October rate was changed in the computer but not reflected in our statement. On the elevator Sunday morning another guest said he was charged for 8 days of parking for a 3-day stay.
6) Both tvs in the suite were malfunctioning and losing the signal for a few seconds every 5 minutes or so, tough to watch any show, much less, a baseball or football game. We notified the desk and were told that the Engineering Dept. would check it out, however, it was not resolved.
7) $27.00 per day for parking plus $2.23 sales tax equaled $29.23 per day...OUTRAGEOUS!!!!
8) $33.00 per day State, City, and County sales tax, plus parking expense, resulted in our $184.00 room rate actually being $246.00 per night.
Loved San Antonio...but, Embassy Suites not so much!
- Official Description (provided by the hotel):
- The Embassy Suites San Antonio Riverwalk – Downtown hotel is set on the banks of the San Antonio River in the vibrant heart of San Antonio, Texas. Grab a bargain at the Mexican Market or discover the rides and attractions of Six Flags® Fiesta Texas or SeaWorld® San Antonio. All guest suites at this beautiful San Antonio Riverwalk hotel offer more space and flexibility, with separate sleeping and living areas, and a wide range of thoughtful amenities. Relax with the two flat screen 32-inch TVs, or keep up with work at the flexible work space. ... more less
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- Also Known As:
- Embassy Suites Riverwalk Hotel San Antonio