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Embassy Suites by Hilton San Antonio Riverwalk-Downtown
Ranked #15 of 353 Hotels in San Antonio
Certificate of Excellence
worcestershire
Level Contributor
56 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Good Location”
3 of 5 bubbles Reviewed December 30, 2011

To start with the check in did not go very well. Granted we were early, so we went for a look around and came back after an hour. The front desk staff called the house keeping staff for a time the room would be ready. The house keeping staff said they would get back with a time. After standing at the desk for 15 mins. and nothing from the house keeping staff I asked if they were just ignoring us. We then took a seat in the lobby and waited for the room to be ready. Front desk staff came over and said it would be 15 mins. (remember 15 mins was mentioned before). They did offer us a tea, coffe or water. After waiting 45 mins. and it was then after 3 pm there check in time. We went back to the front desk. The person who was dealing with us had gone for a break and the person who took over said ' oh your room has been ready for 20 mins. but I did not know you were waiting'. The room was fine, view not so good. Better rooms with balconys and views of river walk. Thought we would have been given one of these as we are hilton gold card holders. Could not be bothered to argue the case after check in fiasco. Breakfast not so good. Hot food is always cold. Do not know if this is a Hilton group problem. I have stayed in Hilton Hotels in Oman, England, Abu Dhabi, Turkey, Denver and South Padre Island in the USA. Apart from the Conrad in Istanbul the buffet breakfast hot food is always cold.

Room Tip: Ask for a river walk view
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  • Stayed December 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank jamfanWorcestershire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,921 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (388)
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English first
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed December 29, 2011

The location was perfect. The food was great as well as the service. I had a nice view of the riverwalk and lights. Everything was in walking distance.

  • Stayed December 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mizquincy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed December 20, 2011

The hotel was nice along with the room. The bathroom was larger than any of the other Embassy Suits I have stayed in. The managers reception was good but crowded , the only issue we had was a call at 5:00am telling me I needed to go down to talk with the PD about an issues with our car. Turns out someone got a fire extinguisher and sprayed a hand full of cars. The hotel did comp the parking and blew off the car but we still had to take it and get it washed. They probably should have done a little more. Overall the hotel was okay and we would probably stay again.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank tjsand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fishers, Indiana
Level Contributor
284 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
4 of 5 bubbles Reviewed December 9, 2011

My husband and I stayed at this property for the first time. It appears this is a relatively new place. The entire place looks very different from a typical old fashioned Embassy Suites we come to expect. The rooms are relatively roomy and the decor is nice. The location was ideal.

  • Stayed December 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank N_and_R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mineola, Texas
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed November 20, 2011

This had to be the nicest Embassy Suites Hotel I have had the pleasure to visit. We had a River view room. Both the bedroom and living room had a view of the San Antonio River walk. It was beautiful! The amenities and furnishing was first class. The hotel staff was very helpful and will to go the extra mile. Be prepared to use the valet parking as it is the only option unless you park a few blocks away from the hotel in a public lot with limited security. The Breakfast Buffett was one of the outstanding with a wide range of fresh fruit. We will be returning to this hotel on our next visit to San Antonio.

The location is within easy walking distance to all the downtown attractions (Alamo, Market Square, Rivewalk)

Room Tip: Get the River view room.
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  • Stayed October 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank bobwbrown83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Des Moines, Iowa
Level Contributor
42 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed November 20, 2011

The positives: new hotel, great location right on the riverwalk, large suites, great restaurant right downstairs (Lukes) , pretty friendly staff, pretty quiet hotel.

The negatives: I ordered the romance package for a birthday stay and got to the room with no champagne or chocolates as promised - had to call the front desk to have it delivered. Expensive parking - however directly across the street pay $ 20 for 24 hrs parking or pay the $ 27 valet hotel parking. Slow elevators had to walk down the stairs.

Overall I would stay here again the price was very reasonable and again the fact that the hotel is very new and the location is perfect outweighs the negatives.

Room Tip: Get a corner suite for a large room and pay a bit more for some upgrades. Still a great value compar...
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank MoreTravel2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
5 of 5 bubbles Reviewed November 19, 2011

We will be back to River Walk, and our family of 5 will definitely stay at ES again. The rooms are so large, the kids were able to enjoy downtime during the day while we sat on our balcony or watched TV. Breakfast was incredible.

  • Stayed November 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CLCABR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton San Antonio Riverwalk-Downtown

Property: Embassy Suites by Hilton San Antonio Riverwalk-Downtown
Address: 125 E. Houston St., San Antonio, TX 78205-2247
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in San Antonio
#16 Romantic Hotel in San Antonio
#19 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Embassy Suites by Hilton San Antonio Riverwalk-Downtown 3.5*
Number of rooms: 285
Official Description (provided by the hotel):
The Embassy Suites San Antonio Riverwalk – Downtown hotel is set on the banks of the San Antonio River in the vibrant heart of San Antonio, Texas. Grab a bargain at the Mexican Market or discover the rides and attractions of Six Flags® Fiesta Texas or SeaWorld® San Antonio. All guest suites at this beautiful San Antonio Riverwalk hotel offer more space and flexibility, with separate sleeping and living areas, and a wide range of thoughtful amenities. Relax with the two flat screen 32-inch TVs, or keep up with work at the flexible work space. ... more   less 
Reservation Options:
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Also Known As:
Embassy Suites Riverwalk Hotel San Antonio

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