To start with the check in did not go very well. Granted we were early, so we went for a look around and came back after an hour. The front desk staff called the house keeping staff for a time the room would be ready. The house keeping staff said they would get back with a time. After standing at the desk for 15 mins. and nothing from the house keeping staff I asked if they were just ignoring us. We then took a seat in the lobby and waited for the room to be ready. Front desk staff came over and said it would be 15 mins. (remember 15 mins was mentioned before). They did offer us a tea, coffe or water. After waiting 45 mins. and it was then after 3 pm there check in time. We went back to the front desk. The person who was dealing with us had gone for a break and the person who took over said ' oh your room has been ready for 20 mins. but I did not know you were waiting'. The room was fine, view not so good. Better rooms with balconys and views of river walk. Thought we would have been given one of these as we are hilton gold card holders. Could not be bothered to argue the case after check in fiasco. Breakfast not so good. Hot food is always cold. Do not know if this is a Hilton group problem. I have stayed in Hilton Hotels in Oman, England, Abu Dhabi, Turkey, Denver and South Padre Island in the USA. Apart from the Conrad in Istanbul the buffet breakfast hot food is always cold.
- Official Description (provided by the hotel):
- The Embassy Suites San Antonio Riverwalk – Downtown hotel is set on the banks of the San Antonio River in the vibrant heart of San Antonio, Texas. Grab a bargain at the Mexican Market or discover the rides and attractions of Six Flags® Fiesta Texas or SeaWorld® San Antonio. All guest suites at this beautiful San Antonio Riverwalk hotel offer more space and flexibility, with separate sleeping and living areas, and a wide range of thoughtful amenities. Relax with the two flat screen 32-inch TVs, or keep up with work at the flexible work space. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and Hilton Hotels Direct so you can book your Embassy Suites by Hilton San Antonio Riverwalk-Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Embassy Suites Riverwalk Hotel San Antonio