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“Very nice hotel.”

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TownePlace Suites San Antonio Downtown
Ranked #117 of 354 Hotels in San Antonio
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Very nice hotel.”
4 of 5 bubbles Reviewed July 2, 2014 via mobile

We booked late so we had to take a king room with pull out bed couch. The room was a bit narrow, but clean and nice decor. The bed was comfortable and had a nice work desk plus kitchen. The hotel was very close to the Alamo, Riverwalk, and other sites. The staff was very helpful and nice. They offer a great breakfast. They are having some trouble with some possible unscrupulous restaurants placing flyers at room. We actually caught them in act and reported it asap. Seems like they have some possible slight security issues. The indoor pool was only 4ft deep so my teens not interested and lots of little kids playing all over the disability chair and running amok. Need some security there. Overall a great hotel stay.

Stayed June 2014, traveled with family
Helpful?
1 Thank Diana C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review, July 10, 2014
Thank you for staying at the Towneplace Suites San Antonio. I do hope if travel permits and you return to san Antonio you can stay with us. Thanks again

Dee Rullo Siers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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512 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (139)
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Montana
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed June 25, 2014

The location and room amenities made this a good choice for my 3 day trip. I appreciated the gracious front desk service and microwave/fridge. The room was very clean but a little small, and might have felt quite small after a few days. My only complaint was that there is little insulation between the room and the halls - from my room I could hear phone calls, televisions, etc from other people's rooms unless I kept the fan on. It is an easy walk to the Alamo and the river walk and a very good value.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoveToWanderToo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review, July 10, 2014
Thank you for staying at the Towneplace Suites San Antonio. I appreciate the positive comments. If travel permits and you come back to san Antonio I do hope to stay with us.

Sincerely,
Dee Rullo Siers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed June 23, 2014 via mobile

Great location, near many downtown attractions and restaurants, very convenient to the Riverwalk. Above average lodging. But the main reason I write this review is to give kudos to front office manager Mike Hernandez. Mike was manning the desk when we checked in. Very gracious and professional. Being first-time visitors to San Antonio, we asked Mike for some suggestions regarding restaurant and sightseeing. He said he would give us some ideas when we returned from lunch. Upon our return, we went to the room and unpacked our luggage. While we were gone, Mike slipped a paper under the door. He had taken the time to give us some *personalized* ideas. A couple of day trips, a couple of attractions, and a few restaurants. Even an idea for food in case we did not feel like leaving the hotel. This paper wasn't a copy from the stack in the lobby, but matched his ideas to our desires. He took the time to put extra effort in, and we are impressed and appreciative to say the least.

Stayed March 2014, traveled with family
Helpful?
3 Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review, July 10, 2014
Thank you for staying with Towneplace Suites San Antonio. We appreciate the comments. Come back to see us real soon. Thanks Again.

Sincerely,

Dee Rullo Siers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Katy, Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 10, 2014

The hotel is conveniently located, close to the Riverwalk and the Alamo. It has valet parking service. Breakfast is included. The breakfast area is probably a little bit small, and can get crowded, but nothing that would make it impossible to deal with.
Room is small, but has everything. Full size fridge, dishwasher, microwave, desk, sofa-bed. Bathroom is very nice, no bathtub but very nice shower.
I didn't use room service. I did request some shampoo and stuff, they delivered quickly.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Maria--120672
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review, June 20, 2014
Thank you for staying at the Towneplace Suites Downtown San Antonio. We are so glad you enjoy your stay. If travel permits and you come back to San Antonio remember us!!!
Sincerely,

Dee Rullo Siers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 bubbles Reviewed May 30, 2014

Spacious, modern and clean studio room with king bed, sofa lounge, kitchen with full sized fridge and good sized bathroom. The breakfast and evening reception were great. The staff are a credit to this hotel and made us feel at home from the moment we parked the car out the front. The manager was so friendly and helpful as were the valets, and the breakfast attendants. The hotel is in a great location, quick and easy access to the river walk and around the corner from the Alamo. I thought I would be disappointed not staying at a hotel on the river walk itself, but not the case. Great value, super staff and brilliant rate for being so close to the river walk. One of the best hotel experiences, wish we could have stayed longer!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank L2TBug101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review, June 4, 2014
Thank you for staying at the Towneplace Suites San Antonio. We do appreciate the comments made. If you come back to San Antonio ,I do hope you stay with us.

Sincerely,
Dee Rullo Siers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando
Level Contributor
201 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
5 of 5 bubbles Reviewed May 29, 2014

If you avoid Fairfield Inn's and Townplace Suites by Marriott, because they may not be the most consistent stay, this is the best Townplace, I have ever stayed in, still can't believe it is a Townplace Suites. I love the concept of Townplace, small efficiencies, clean with no frills. Problem is, sometimes that means a less than disable local or operation, not the case here. I don't want to over sell this property, but I felt like I was staying at a ALOFT. Full service valet, bellman, professional front desk and well appointed amenities. This property is a stones throw from the riverwalk and downtown San Antonio. Breakfast was adequate, common areas and room was clean. Room was laid out well and spacious, this place was money and the rate was around $100.00, can't beat that. If you have biz in downtown San Antonio, and you don't want to spend the money on the Drury (which may be the best hotel downtown - I know odd), this Townplace beats the pants off both the horrible Marriott Riverwalk and the expensive and Marriott River Center. Try it out, I am positive you will be pleased!

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jerrythetraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review, July 10, 2014
Thank you for staying at the Towneplace Suites San Antonio. We do appreciate the positive comments. If travel permits come back to see us.
Thanks Again

Dee Rullo Siers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed May 28, 2014

Drove up along side the hotel, valet parking was ready to take our car (very good price) check-in was a breeze and the property was just as comfortable and clean as promised. The staff is extremely customer focused and the majority of attractions are within walking distance

Room Tip: The north side view will give you a view of the building next door and the dumpsters so not real ple...
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sattdgm, General Manager at TownePlace Suites San Antonio Downtown, responded to this review, July 10, 2014
Thank you for staying at The Towneplace Suites San Antonio. We are glad you found us for your weekend getaway. I do hope you come back to see us real soon.

Sincerely,
Dee Rullo Siers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites San Antonio Downtown

Property: TownePlace Suites San Antonio Downtown
Address: 409 E Houston St, San Antonio, TX 78205-2615
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#56 Business Hotel in San Antonio
#62 Romantic Hotel in San Antonio
#74 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites San Antonio Downtown 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
$29.00 Valet Parking Charge ... more   less 
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Also Known As:
Towneplace Suites San Antonio Downtown Hotel San Antonio

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