The atmosphere was very fresh, clean, relaxed and professional. Very fast very reliable fast service.Ricky at the concierge desk... definitely adds a great touch of professionalism and friendliness. The furniture and decor is very modern yet still inviting and this attitude is aided by the great service of Ricky when you come in. The Hotel is very ADA accessible but after such a long trip I was just to tired to put my clothes in the dryer so I asked Elena in housekeeping to help me. I did not realize it was just before 5 pm, which was when she was supposed to get off since I travel about 15 days a month, this was my third hotel in less than 6 days so my sense of time was off. She stayed till way after five to make sure my laundry got was done. Then, I was in the business office and didn't realize my laundry had finished but wasn't dry. They took my laundry to their own dryers and free of charge Ricky ensured that my laundry was not only completed but also folded and brought to my room. I was amazed. Then After all of the great service so far, I went to have a hamburger and the restaurant and Victoria was again a great representation of professionalism. She knew what to recommend on the menu, and the food was fantastic and again even though it was past time for Victoria to leave she stayed around until I had finished my meal. The hotel as a building is fantastic but individuals such as Ricky, Elena and Victoria made this a definite top 5 hotels of all time I have stayed at. OH, I almost forgot, the ADA room I had my favorite type of shower and was super easy and so accessible. The bed was great and everything was gorgeous and it would have earned a top score anyways but the staff just made it that much better.
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- Also Known As:
- Holiday Inn San Antonio North-Hill Country Hotel San Antonio