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“A few housekeeping issues during our stay”

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Hyatt Place San Antonio-North/Stone Oak
Ranked #51 of 357 Hotels in San Antonio
Reviewed September 23, 2012

We did a quick and easy self service check-in around 9:20 PM on a Friday night. Went up to room 219, and unpacked. The last thing we needed to do was to put the items from our personal cooler into the mini-fridge. We were knocked over by the terrible smell of something similar to spoiled milk or rotten cheese when we opened the mini-fridge door. After about 5 minutes, the smell still permeated the room. We called the front desk, and they were very gracious about letting us change rooms. We had to re-pack our bags, but they made it easy by letting us move just a few rooms down the hall. One of the two keys to the new room did not work, so that required yet another trip to the front desk.

The new room did not have the orange comforter cover on the bed. By that time it was close to 10:30 PM, and we didn't want to move again, so we asked the front desk to leave a note for housekeeping. The next day, after the room was cleaned, we still didn't get a duvet cover. We were too tired to do anything about it, but I couldn't help wondering if the cover-less duvet was cleaned after being used by the last client. It did creep me out a little. The 2nd room was also missing the tray that is so convenient for the morning coffee. I think someone should give the house keeping staff a "do better" speech so they are more attentive to what standard items should be in a room.

The rooms are spacious and nicely laid out, with the exception of the very oddly placed closet. Half of the closet is behind the bathroom counter, so there is only a partial door. It is award trying to reach clothes hanging in the back of it. We enjoyed the screen between the bed and the tv area. The couch was a great place to relax, and the separate desk area was also nice. The cooling system was odd. In order to get the fan to run, you had to completely turn off the A/C. You couldn't have it so the fan kept running when the A/C turned off.

The small fitness center had 2 treadmills, one elliptical machine, one stationary bike, and a weight set. I saw several people enjoying the indoor pool. The breakfast was nice, and the staff was very friendly and courteous. It is a non-smoking hotel with free Wi-Fi and two computers in the lobby. There is a coffee, snack and adult beverage bar next to the check in.

We would stay there again, but only if it was the most convenient place to where we would visiting. It is about a 20 to 25 minute drive to downtown San Antonio and the River Walk.

  • Stayed: September 2012, traveled as a couple
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1  Thank Kerrinhp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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485 - 491 of 585 reviews

Reviewed September 13, 2012

I recently traveled to San Antonio for an unexpected death in our family. I chose this location and hotel due to location and trip advisor reviews. The hotel was easy to book at the last minute, had a reasonable rate, and the location was easy to navigate. The staff was friendly, the rooms were clean and quiet, and the breakfast was great too. The rooms are large and internet was free in room and downstairs with great connection. Overall a great stay even though our reason for travel was unfortunate. I would recommend the hotel to anyone especially if you want to be on North side of San Antonio.

Room Tip: Very quiet on rooms on higher floors away from elevator.
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  • Stayed: September 2012, traveled with family
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Thank dfoxsk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2012 via mobile

My husband and I made a quick trip to San Antonio to visit family over labor day weekend. I chose this hotel because of high reviews from trip advisor. This hotel exceeded my expectations. The staff was friendly, the location was ideal, hotel was clean and the breakfast was superb! I would recommend this hotel to anyone going to San Antonio.

  • Stayed: August 2012
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1  Thank tarajackson83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2012

I had to stay last minute and was very pleased with the outcome. The entire staff was very helpful and I had a blast at the bar. Tanner at the bar was awesome! The place was very clean and the room was very large. Overall, one of my best experiences at a hotel.

  • Stayed: August 2012, traveled on business
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1  Thank Angela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2012

Pros:
Awesome breakfast,
Predictably Clean,
Innovative room setup with 50 inch LCD, comfy bed and a nice bathroom,
Great Staff,
Family friendly,

Cons: It could be noisy if you’re on the 1st floor where they also rent out party room.

Room:
This is our first time at this location although we've been to Medical Center and the airport location multiple times. We come to San Antonio for Sea World and we've been to all kinds of hotel all over San Antonio and finally found Hyatt place hotels that fulfills and exceeds our expectations.

It is commendable comparing to other 3 star area hotels in terms of cleanliness, ambiance, friendly staff, food area and mostly the room by itself. We usually pick the King bed with sleeper sofa. We've connected our DVD player once or twice to the TV so that kids can watch their movies if they're not already tired from the SeaWorld trip. The bed is very, very comfy. People here do go the extra mile to appease their guests.

There is good smell once you enter the lobby and it carries all the way to the room. Creative contemporary setup of the room is very eye-catching yet practical. Vanity is good.

Breakfast:

We had to mention the breakfast separately. There are many items for breakfast, bagel, toast, different kinds of milk, yogurt, fruits, muffin, juice and Starbucks coffee served in real plates and silverware. All of us have our favorites since we've been to this Hyatt place so many times.
We’ve noticed it this year Hyatt Place added hot breakfast items in the complementary section whereas you had to pay for it last year. So, it’s even better.
We missed the Apples at the lobby. We got used to seeing those at Hyatt Places

Overall it is a great value in mid-range hotels. We come here so that we can expect certain level of standard and be assured that we don't have to go through the hassle with the front desk to deal with room issues. Yes, we do come here for the breakfast as well. it beats any restaurant breakfast any day.

Mainly the staff is always there to help and very pleasant to deal with.
We'll certainly visit Hyatt Place soon, as part of our umpteenth Sea World visit.

Tip: Do please sign up for the Hyatt reward program called Gold Passport and accumulate points towards free nights without any blackout dates.

Room Tip: Stay off the 1st floor to avoid meeting/party traffic noise.
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  • Stayed: September 2012, traveled with family
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3  Thank wahidstx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2012

We stayed at the Hyatt Place for 3 days. The hotel exterior and landscaping was nice and the lobby was clean and modern looking. The breakfast was extensive with the ability to make waffles and meat and eggs. We were told the wrong time for breakfast. We thought we had 35 minutes, but we only had 5 minutes left when we arrived. This was a nice suite hotel, the staff were friendly and easy check-out.

Negatives: smoking evidently is right in the front of the door so you are hit by smokers and the smell of smoke during certain times. The pool area is large and warm, but it was TOO warm and humid. It felt like a sauna with no air flow of any kind. My nephew swam, but I just sweated...sorry perspired. ;-) . Coming from the highway, there is a stop light right in front of the entrance, but you can't turn left into the entrance. You have to go down about 1/2 mile and make a U-turn. If you return late at night, the lighting is too dim further out in the parking lot.

Overall, I liked the hotel and would use again. The positives outweigh the few small negative points.

  • Stayed: July 2012, traveled with family
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2  Thank Durwoody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2012

I stayed at this hotel on business. The staff was very friendly and offered to give me a tour after check in. The lobby and common areas are very clean, modern and inviting. The rooms are spacious and clean. This location is great right off 1604 with HEB, Walmart and plenty of restaurants close by. I would definitely stay here again.

  • Stayed: August 2012, traveled on business
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2  Thank CeeDB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place San Antonio-North/Stone Oak

Address: 1610 E Sonterra Blvd, San Antonio, TX 78258-7627
Location: United States > Texas > San Antonio > Far North Central , Stone Oak
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in San Antonio
#25 Best Value Hotel in San Antonio
#36 Family Hotel in San Antonio
#45 Business Hotel in San Antonio
Price Range: $101 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place San Antonio-North/Stone Oak 3*
Number of rooms: 126
Official Description (provided by the hotel):
Surrounded by scenic hill country attractions, Hyatt Place San Antonio–North/Stone Oak is located just minutes from the heart of downtown and the University of Texas-San Antonio. Guests can enjoy a little retail therapy in the North loop area at The Village at Stone Oak and at the Shops at La Cantera. For family entertainment near our Stone Oak hotel in San Antonio, TX, visit the famous River Walk and Six Flags Fiesta Texas. For your convenience, we offer a free shuttle service within a five mile radius. What You’ll Love: Spacious rooms: Relax in our pet-friendly rooms with plush Hyatt Grand Beds® and comfy furnishings Free daily breakfast: Featuring daily, customizable breakfast bowls and Greek yogurt parfaits 24/7 dining: Start your day with free breakfast, then enjoy freshly prepared favorites on your time Relaxing amenities: Take a dip in our indoor pool or workout on your time in our 24-hour StayFit™ Gym Flexible meeting spaces: Host a meeting in our 1,700 sq ft space ... more   less 
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Also Known As:
Hyatt Place San Antonio-North/Stone Oak Hotel San Antonio

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