We did a quick and easy self service check-in around 9:20 PM on a Friday night. Went up to room 219, and unpacked. The last thing we needed to do was to put the items from our personal cooler into the mini-fridge. We were knocked over by the terrible smell of something similar to spoiled milk or rotten cheese when we opened the mini-fridge door. After about 5 minutes, the smell still permeated the room. We called the front desk, and they were very gracious about letting us change rooms. We had to re-pack our bags, but they made it easy by letting us move just a few rooms down the hall. One of the two keys to the new room did not work, so that required yet another trip to the front desk.
The new room did not have the orange comforter cover on the bed. By that time it was close to 10:30 PM, and we didn't want to move again, so we asked the front desk to leave a note for housekeeping. The next day, after the room was cleaned, we still didn't get a duvet cover. We were too tired to do anything about it, but I couldn't help wondering if the cover-less duvet was cleaned after being used by the last client. It did creep me out a little. The 2nd room was also missing the tray that is so convenient for the morning coffee. I think someone should give the house keeping staff a "do better" speech so they are more attentive to what standard items should be in a room.
The rooms are spacious and nicely laid out, with the exception of the very oddly placed closet. Half of the closet is behind the bathroom counter, so there is only a partial door. It is award trying to reach clothes hanging in the back of it. We enjoyed the screen between the bed and the tv area. The couch was a great place to relax, and the separate desk area was also nice. The cooling system was odd. In order to get the fan to run, you had to completely turn off the A/C. You couldn't have it so the fan kept running when the A/C turned off.
The small fitness center had 2 treadmills, one elliptical machine, one stationary bike, and a weight set. I saw several people enjoying the indoor pool. The breakfast was nice, and the staff was very friendly and courteous. It is a non-smoking hotel with free Wi-Fi and two computers in the lobby. There is a coffee, snack and adult beverage bar next to the check in.
We would stay there again, but only if it was the most convenient place to where we would visiting. It is about a 20 to 25 minute drive to downtown San Antonio and the River Walk.
- Official Description (provided by the hotel):
- Surrounded by scenic hill country attractions, Hyatt Place San Antonio–North/Stone Oak is located just minutes from the heart of downtown and the University of Texas-San Antonio. Guests can enjoy a little retail therapy in the North loop area at The Village at Stone Oak and at the Shops at La Cantera. For family entertainment near our Stone Oak hotel in San Antonio, TX, visit the famous River Walk and Six Flags Fiesta Texas. For your convenience, we offer a free shuttle service within a five mile radius. What You’ll Love: Spacious rooms: Relax in our pet-friendly rooms with plush Hyatt Grand Beds® and comfy furnishings Free daily breakfast: Featuring daily, customizable breakfast bowls and Greek yogurt parfaits 24/7 dining: Start your day with free breakfast, then enjoy freshly prepared favorites on your time Relaxing amenities: Take a dip in our indoor pool or workout on your time in our 24-hour StayFit™ Gym Flexible meeting spaces: Host a meeting in our 1,700 sq ft space ... more less
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- Also Known As:
- Hyatt Place San Antonio-North/Stone Oak Hotel San Antonio