We arrived after 4 and they weren't sure if the rooms were cleaned. It was as if all of the front desk staff were in training. I asked the girl about checking for my priority club number but she left in the middle of checking us in and said that the other girl would finish. I finally got my room and the room was dirty. The floor needed to be vacuumed. There was dust on the night stand and some unknown substance on the lamp. The worst there was something floating in the toilet. I called and they came to check it out. The item in the toilet was what the maid used to clean the toilet. Housekeeping came in dusted, vacuumed and mopped the floor. The people on the floor above me was must have been bowling or playing Twister until around 10:30. The breakfast the next morning was nothing but breads, sweet rolls, sugar cereals and bad coffee. When checking out it took several attempts by the young lady to get my bill correct . Again she ignored the request to ensure my priority club number was entered. Finally the young man at the desk hot it straight.
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Expedia, Booking.com, Priceline, Hotels.com, Travelocity, Hotwire, HotelQuickly, Cancelon, TripOnline SA and getaroom.com so you can book your Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.