We've been staying at this particular Holiday Inn since it first opened, and stay here at least once every quarter. When it first opened staff and service was excellent. However our last stay was the most disappointing yet.
After checking in and entering our room we found the bath faucet completely unattached from the sink. As the hotel was full we could not get another room and had to deal with it that night & in morning. The following day, housekeeping service was lousy! Our room was left without clean towels, the floor was not vacuumed, beds were left unmade, & trash was not disposed.
When I called the front desk, the attendant was so rude, I had to walk downstairs and ask for towels. As she accused me of "raising my voice" I was left to wonder if the about the mantra of "the customer is always right" doesn't apply here.
Also, the hotel stopped leaving wash cloths for your use.
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