This was the "Grand Opening" weekend, it was anything but grand. The hotel staff was not very customer focused and they were overwhelmed. The beds in the rooms are horrible. The staff was rude. The room temperature was uncomfortable, and when we left on Sunday, not one person offered to help with our luggage. When I checked out, the girl did not even bother to ask how our stay was, most likely a good thing she did not. I will never go back to this hotel again. You could not pay me to stay here. You are going to have a real problem with this hotel….too many rooms and not enough restaurants, pools, and staff, to take care of your guests.
- Official Description (provided by the hotel):
- JW Marriott San Antonio Hill Country Resort & Spa has firmly established itself as the city's premier luxury destination and the renowned resort in Texas' Hill Country. Rated 4-Diamonds by AAA, and just 12 miles from San Antonio International Airport (SAT), our luxury resort features the 36-hole TPC San Antonio golf course, home to the Valero Texas Open, Lantana Spa, a six acre water park and seven restaurants. Our restaurants are sure to please with Texas BBQ, genuine Mexican cuisine and private dining rooms for groups. Our rooms offer cozy beds, scenic views, soft robes & large bathrooms. Guests will also enjoy the open lobby with free Wi-Fi. Whether you're seeking a peaceful respite, productive conference or fun-filled family vacation, our luxurious Hill Country resort will not only exceed your expectations but redefine them altogether. ... more less
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- Also Known As:
- Jw Marriott San Antonio Hill Country Hotel San Antonio
- Jw Marriott San Antonio Hill Country Resort And Spa